Lululemon Athletica Avaliações 1.409

I recently purchased a newer style of shorts and, as someone who consistently wears a medium in your products, expected the same fit. Unfortunately, the updated cut runs significantly slimmer, and I would need to size up to a large.

I visited the Lululemon Flagship Store on 5th Avenue here in NYC hoping to exchange or receive store credit. While I no longer had the physical tag, I did have my online receipt and full transaction details, including barcodes. Despite this, I was refused both an exchange and credit. A manager was involved and ultimately upheld the same decision.

This experience was disappointing—not just because of the outcome, but because it felt like there was no effort to find a reasonable solution for a loyal customer. The item is brand new and unworn, yet I’m left with a product that doesn’t fit and no path forward.

I’ve always associated Lululemon with quality and a strong customer experience, which makes this interaction particularly frustrating. At this point, it’s made me reconsider future purchases, as the current policy and in-store approach don’t seem to support long-term customer relationships.

I’m hopeful this feedback is taken seriously, as it directly impacts both trust and retention.

Leider ist der Kundenservice miserabel. Bestellung werden im System nicht gefunden, Retouren werden nicht eingebucht und das Geld nicht erstattet. Bis man durchgestellt wird, dauert es eine halbe Ewigkeit. Ziemlich enttäuschend für den Preis der Produkte.

I ordered my son a set for his birthday and apparently got damaged during delivery and delivery company said sorry we cant deliver to you due to damaged package, which i appreciate them for that. But lululemon was like " well we can issue you a refund or replacement but can't Guaranteed, it will happen again." No, I'm sorry, no let's try a different delivery options so it can get to you faster. Im so disappointed with this. I told my family and they all said this is why they stop shopping at lululemon. Sucks cause I love the clothes but if this is customer service to them.i might just follow my family.

Horrible horrible customer service. 1st time ordering and will never order again. For this price it’s ridiculous the service they provide.

Quality of their yoga products is decreasing. They do look great, but they are useful for only few sessions.

Jag har beställt träningskläder för över en månad sen och det skulle ha levererats inom 3-5 dagar. Jag får en leveransbekräftelse men inget paket har levererats. Detta har hänt flera gånger, så de ljuger om att de skulle ha levererat paketet. När jag kontaktar de säger de att de ska titta på ärendet igen och igen. Jag ångrar verkligen att jag beställde något härifrån.

When a company calls their customer service department “guest education “ it clearly implies we don’t know what we’re talking about. Horrible customer service experience. My package shows delivered, but I did not receive it. Delivery company is at fault; however, a company should make it right. Amazon would immediately send a replacement. Not Lulu. I wait. And wait and wait for their “process” to be complete. I cannot even file a missing package report for 24 hours. This was a gift and now will not be on time. Very disappointing.

I use to love Lululemon, but over the couple years they quality has tanked - there is a reason they went from a lifetime warranty to just a 1 year warranty! Because they know they started cutting corners to boost profits even more than they already do! They literally make this for like under $10…..

It’s very frustrating that if you have something for over 12 months and it rips there is nothing you can do about it. One of my pant loops just tore off while I was adjusting my belt… but I know I have had them for like 14 months so not even worth trying to get replaced. I don’t think I can ever buy from lululemon again which sucks because I use to love them so much. Very disappointing

It is losing its grip after just 2 months, sad quality

I did not received my order! The team asked me to wait and promised a resolution.
1 week later they wrote that cannot help me, what a shame!

Products have gone downhill. They won't refund or replace a pair of leggings that I had for 2 weeks with two holes already ripped on them.

Would give zero stars if possible, lululemon sucks, ordered a product said it would be delivered in 3 days, didn’t even ship for 6 days, SCAM

Horrible customer service.

I paid for expedited shipping because I needed the items for a competition — but the order arrived three days late, completely defeating the purpose.

When the package finally arrived, it was torn and looked like it had been run over. One of the items inside was damaged.

I contacted customer service expecting a reasonable resolution. Instead, the only option I was given was to return the item (either by mail or in-store) and place a new order — no acknowledgment of the delay, no compensation, nothing.
I also called support, hoping for a better outcome, but was told the exact same thing and the call was ended without any real help.
As someone who has placed over 10 orders in the past month and shops in-store regularly, this is extremely disappointing. There was zero effort to make things right or retain a loyal customer.
This experience has been incredibly frustrating and has completely changed my perception of the brand.

I have been a long-time user of Lululemon headwear, but the new "Lightweight All-Sport Visor" is a massive disappointment. The construction feels incredibly cheap compared to previous models.
The new closure system is poor quality; the hook-and-loop strap feels flimsy and lacks the durability I expect at this price point. The overall structure of the visor is weak—it lacks the substance and "premium" feel of their older designs. I was so unhappy with the "cheap" look of the components that I actually had to take the piece apart.
Lululemon used to stand for high-performance quality, but this feels like a cost-cutting measure disguised as a "new design." If you are looking for the sturdy, high-quality visors they used to make, skip this one. It’s not worth the money.

Years ago, they had the best quality and best customer service. Nowadays, not so much. I purchased 2 of the Wunder Train No Line pants, one black and one green. I used to buy a LOT of clothes from LLL and have never had an issue with discomfort. So, I promptly ripped off the tags excited about the feel and fit. One pair was great while just wearing them around the house. The next day, I went for a power walk in the other pair. OMG serious pain in the hoo-ha area. Like the seam was sewn with plastic or something. I could hardly finish one lap and had to literally end the walk to change out of them. Definitely a problem. I wear leggings ALL.THE.TIME. Never a problem. I googled this, and clearly I'm not the only one experiencing this. So I returned them within ONE week of purchase, washed. And you would expect that a company with great customer service (and pricing at over $100 for these suckers) would promptly refund my money, no further questions asked. Oh, no. It was a bit of a debate with the store manager for them to exchange one pair for a completely different style. And, since they didn't offer the green color of the other pair I was returning in any other style, I requested a refund for those. She said NO we can't do that. I was dumbfounded. Huh?! I became kindly belligerent and she finally succumbed and refunded my money. Boo on lulu. I may be done.

Ich liebe die Artikel und Materialien aber hatte jetzt auch mal ein qualitatives problem und wandte mich an den Kundenservice. Dort sprach ich mit dem Mitarbeiter Sarul – seit langer Zeit hatte ich nicht so eine SCHLECHTE Erfahrung mit einem Mitarbeiter eines Kundensupports. Er verstand nicht was mein Anliegen war, half mir überhaupt nicht und verwies mich am Ende auch nur einen Store aufzusuchen wobei ich hunderte Kilometer weg von einem wohne oder den Artikel zurückzusenden obwohl ich diesen ja brauche und einen Umtausch/Teilrückerstattung angefragt hatte. Mies!

If I could give zero I would. Terrible customer service, literally awful. It's honestly over priced low quality athlesuire. I can't get any assistance with a return, I made a purchase out of town and now stuck with a junk item. The item piled so badly in my suitcase it's unwearable, what kind of material does that?!! I'm so disappointed I wasted my money here. Hard lesson learned. 0/10 - do not reccomend!!

I've been really wanting a lululemon define jacket, but have been unsure because of the price. In the end, I caved and bought one. I was really excited, until a couple days later when my order got cancelled due to low stock. I thought it was a bummer, signed up for the restock email and ordered again when it came out. Now, almost a whole month later, I've ordered a total of 5 times and they've all been cancelled due to low stock. I feel like I shouldn't have to chase a multi-billion dollar company? Every single time, without fail, lululemon overestimates their stock and oversells, leaving thousands of people with cancellations! The lululemon stock system is honestly appalling. I won't be purchasing again.

First time I buy a legging from them. Honestly it seems to be a very good quality. I'll try to let another review after one mont of use

Racist City Point Lululemon. Kristen racially profiles, routinely calls police on black customers and is an eyesore for the Lululemon brand. She is atrocious and the Lululemon City Point Brooklyn store needs to fire her. There are other bad employees but she is thr worst one.