I am writing this review at 21:05 on a Monday night. The engineer has just left the house, he could have called it a day three hours ago but I asked him to be extra careful when drilling for electrica... Ver mais
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Veja o que dizem as avaliações
I enquired 2 weeks ago after seeing a facebook advert for a Free Air Source Heat Pump, which I though in all honesty was not going to be free. Sat here today with Michael finishing install about 3 hou... Ver mais
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Gavin went out of his way to ensure that my Heat Pump was installed with minimal fuss to me and my dog, worked through one of the hottest days of the year with no complaints.
A empresa respondeu
Installers get five stars . Office staff zero .15/solar panels installed September 2025..Office noted wrong address.Mi electricity supplier helped me correct this.Said Ineeded g98 but. did not sent i... Ver mais
A empresa respondeu
Detalhes da empresa
- Engenheiro de Petróleo e Gás
- Fornecedor de Caldeiras
- Empresa de Aquecedores
- Empreiteira de serviços de isolamento
- Encanador
- Empresa de energia solar
Escrito pela empresa
Macbrook Gas Ltd is a UK-based heating and insulation contractor, delivering domestic energy-efficiency improvements across both traditional and low-carbon technologies. We work on private and funded projects, supporting homeowners to improve comfort, safety, and overall energy performance. All applicable insulation and retrofit works are delivered in line with PAS 2035, with appropriate assessment, design, and quality assurance processes in place. Our heating and gas works are carried out by Gas Safe registered engineers, and where renewable heating systems such as air source heat pumps & Solar PV are installed, these are completed and commissioned in accordance with MCS standards. Our engineers and technical teams are trained to diagnose and resolve issues efficiently, whether through site attendance or remote support where systems allow. While not all matters require a return visit, every concern is assessed and responded to appropriately. Customer feedback is actively monitored by management and plays a key role in driving continuous improvement across our business. We use reviews to identify lessons learned, refine our processes, and raise service standards. Macbrook Gas Ltd remains committed to delivering safe, compliant heating and insulation installations and to continually improving the service we provide to our customers.
Informações de contato
Reino Unido
- www.macbrookgas.co.uk
4,3
Excelente
253 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
After Sales Support
As a result of the recent strong winds and rain, our newly installed heat pump’s thermostat lost connection with the radiators.
This was due to a brief power cut, a common problem in our area, leaving us without any heating.
Being a Saturday, we assumed that no one would be around to assist.
On the off chance, we phoned Customer Services and to our amazement were met with the familiar helpful voice of Hannah, who took all the details and said the “on call”Engineer (Taylor) would contact us that day.
Despite the call via a video link it was agreed that an Engineer would physically need to attend site to fix the issue.
We contacted Customer Services, Pam, Monday morning to arrange this and by the afternoon we had two Engineers Ian and Tyler attend site.
They not only resolved the problem, but also arranged for a mobile App tool to be setup ensuring any future disconnections due to electrical glitches could be acted upon swiftly using remote access.
Thank you all for your continued professional help and support.
1 de novembro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re really sorry to hear that the recent bad weather and power cut left you without heating – especially over a weekend – but we’re delighted that our team were able to help quickly. Hannah, Taylor, Pam, Ian and Tyler will be thrilled to know their support made a difference. We always strive to make sure our customers are looked after, even out of hours, so it’s great to hear the process was smooth and reassuring for you.
We’re also pleased the engineers were able to not only fix the issue, but set up the mobile app tool to make future reconnections even easier. Our goal is to ensure every customer feels confident and supported with their system, no matter the circumstance.
Thank you again for your kind words, your patience, and for choosing Macbrook Gas. If you ever need us, we’re only a phone call away.
Warm regards,
The Macbrook Gas Team
Very pleased from beginning to end of…
Very pleased from beginning to end of the HHR installation - very polite professional men, did an excellent job of fitting radiators and programming them to run efficiently and explained the necessary functions, then cleared up and left everything tickety boo! Would certainly recommend this company 100% - thanks Macbrook estates
31 de outubro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you so much for your wonderful review! We're delighted to hear that your HHR installation went smoothly from start to finish. Our team will be very pleased to know their professionalism, clear explanations, and tidy work made a positive difference.
We truly appreciate your recommendation and your kind words. Thank you for choosing Macbrook!
Professional throughout the entire…
Professional throughout the entire process.
5 stars!
16 de outubro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
thank you so much!
Our Positive Experience
From the first contact with your staff member Ryan right through survey to installation it has been an excellent experience. All staff who worked on our home were respectful and professional. Installation took place over two days 15th/16th October.
15 de outubro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you so much for taking the time to share your experience. We’re thrilled to hear that from your first call with Ryan, through the survey and the two-day installation on 15–16 October, everything was excellent. Respect and professionalism are exactly what we aim for, and it’s great to know the team delivered in your home.
We’ll make sure your kind words are passed on to Ryan and the installers. If you need anything at all, our aftercare team is here to help.
Thanks for choosing Macbrook—enjoy the improvements!
— The Macbrook Team
I had to call an engineer out...
I had to call an engineer out as our heating system stopped working. Tim came, tested the system, replaced the control unit, and showed me how to manually override it just in case it happened in future. He was both polite and friendly, as was Hannah at Macbrook when she followed up with a courtesy call. I cannot recommend them enough. Thanks Macbrook.
9 de outubro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you for taking the time to leave such a great review! We’re really pleased to hear that Tim got your heating system back up and running quickly and took the time to show you how to manage it in future. It’s also lovely to hear that Hannah’s follow-up call was appreciated — we always aim to make sure everything’s working perfectly after a visit.
Your recommendation means a lot to us. Thanks again for choosing Macbrook Gas!
Warm regards,
The Macbrook Gas Team
Great experience
Great experience. All those I came in contact with were polite and cheerful. Just what an old lady likes!! If a problem arose, the first thing I was asked was whether I could cope without heating for a few days until they had an engineer in my area. So reassuring that they will look after me. Great to get a follow-up call the next day to see if all is well. I can recommend this company every time.
7 de outubro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience with our team. It’s great to know you felt reassured and well looked after — that’s exactly the level of care we aim to provide for all our customers. We’ll be sure to pass your kind words on to the team. Thanks again for recommending us!
FRIENDLY AND RELIABLE INSTALLERS
FRIENDLY AND RELIABLE INSTALLERS , KIM WAS VERY HELPFUL AND KIND AND RELIEVED MY ANXIETY ABOUT THE WHOLE PROCESS
3 de outubro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you so much for the lovely feedback! We’re delighted to hear our installers were friendly and reliable, and that Kim was able to be so helpful and put you at ease throughout the process. We’ll be sure to pass your kind words on to her. If you ever need anything else, we’re here to help. — The Macbrook Gas Team
Fraser and Jude worked incredibly hard…
Fraser and Jude worked incredibly hard to complete my boiler install (and removal of the old hot water tank, new pipework, relocation of boiler). They worked long hours with few breaks in order to complete the work in the time allocated.
THANKS GUYS!
29 de setembro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you so much for the fantastic review! We’re thrilled to hear you’re happy with the full installation—boiler relocation, removal of the old hot water tank, and the new pipework. Fraser and Jude will be chuffed to know their hard work and long hours made a difference.
If you need anything at all—aftercare, settings advice, or a quick check—just give us a shout. Enjoy the new system!
—The Macbrook Gas Team
Kim came to visit me after my install…
Kim came to visit me after my install to help me with setting up my utility bills. She really helped me as i am hard of hearing and this would have been extremely difficult without her. I have received an exceptional service from Kim and i just wish that she was my neighbour!
29 de setembro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you so much for your kind feedback. We’re delighted to hear that Kim was able to give you the support you needed after your installation. At Macbrook Gas Ltd, we pride ourselves on delivering not only great installations but also the personal care and guidance that make a real difference for our customers.
We’ll be sure to pass on your lovely comments to Kim – she will be thrilled to know how much her help meant to you. Thank you again for choosing us, and please don’t hesitate to reach out if you need any further assistance.
Warm regards,
The Macbrook Team
The worst installation company I have…
The worst installation company I have ever known, it’s been over a year & I still have a hole in my kitchen wall, they have been out twice to look at it & don’t come back. They have left exposed wiring in the loft which is a massive health & safety issue. They are trying to call me a fake reviewer, seems strange how macbrook gas came out last time I reviewed, all they have to do is complete the bodged installation.
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Same customer who left a one star review previously and never gave details clearly a fake reviewer**** if this isn’t a fake review send your details so we can look into your issues I have checked our system and can’t see anything that matches your description****
I’ve had issues with my heat pump
I’ve had issues with my heat pump. Matt attended, polite, curious, and resolved the issues I had. I would highly recommend him to anybody 😃
18 de setembro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you for your kind words! We're thrilled to hear that Matt was able to resolve the issues with your heat pump. Our team takes pride in providing friendly and effective service, and it’s great to know that Matt made a positive impression. Your recommendation means a lot to us, and we appreciate your trust in our work! 😃
Quick and efficient
My new boiler installation went very smoothly. Fraser and his team worked quickly and well, and left my kitchen swept and tidy. The waste collection team visited 48 hours later and all was cleared. Megan from the office rang to check all went OK, and kindly helped with a query. Cannot fault them: the new pipework looks like an art installation!
8 de setembro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that Fraser and the team made the installation smooth and tidy, and that Megan was able to assist you afterwards. We’ll be sure to pass on your kind words to everyone involved. Enjoy your new boiler, and please don’t hesitate to reach out if you ever need us in the future!
Do not use this company
Do not use this company, they are completely incompetent and have no idea what they are doing. There is also zero complaints procedure as I have been waiting for contact from the director for four weeks now with endless phone calls with their manager Hannah who simply can not get any answers . They have no thought or respect for their customers at all. I have reported to trading standards and the government scheme which pays them to complete works. DO NOT USE.
14 de setembro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
I’m sorry to hear about your experience and appreciate you bringing this to our attention.
We do have a formal complaints procedure that we follow for every case.
Unfortunately, we can’t locate a record under the name Cody Loveridge, so it’s possible the review relates to a family member or the grant was claimed and registered in another name.
Regarding speaking to a director, this isn’t always possible as our directors are often based at a separate office.
Our operations managers handle day-to-day issues and are best placed to progress complaints in line with our policy.
Please call the office first thing tomorrow and ask Hannah to transfer you to the manager handling your complaint so we can move this forward.
If easier, please email enquiries@macbrookgas.co.uk with the following so we can locate your record quickly:
Full name and best contact number
Installation address
Any scheme/claim reference (e.g., Government scheme ref)
Brief summary of the issue
thank you
The Team of fitters were brilliant
The Team of fitters were brilliant they all worked together and were polite and respectful.
We would highly recommend them.
A credit to MacBrook Gas.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you so much for your kind words and recommendation! We’re delighted to hear that our team of fitters made such a positive impression by working efficiently together while being polite and respectful. We’ll be sure to pass your feedback on to them – they’ll be thrilled to know they’re a credit to Macbrook Gas. We really appreciate your support.
Macbrook gas have been amazing…
Macbrook gas have been amazing throughout the whole insulation. Sam and the team of installers were fantastic, they explained everything they did and left the property clean and tidy. First class.
2 de setembro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you so much for your kind words! We’re delighted to hear that Sam and the team looked after you throughout the installation. We pride ourselves on clear communication and leaving every home just as we found it – so it’s great to know this came through. Your feedback means a lot to us and we’ll be sure to share it with the team.
— The Macbrook Gas Team
Very polite and extremely professional…
Very polite and extremely professional installation team. Worked very hard, listened to our requirements and concerns and have carried out a very neat and thoroughly efficient system.
5 de setembro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you so much for your kind words. We’re delighted to hear that our installation team provided you with a polite, professional, and efficient service while meeting your requirements. We take great pride in delivering neat and thorough installations, so it’s wonderful to know you’re happy with the result. We really appreciate your feedback and your trust in Macbrook Gas Ltd.
Good clean work completed
Good clean work completed, tidied after themselves. Told me what was happening throughout the work.
5 de setembro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you for your lovely review! We’re pleased to hear our engineers kept you updated and left everything clean and tidy. At Macbrook Gas Ltd, we pride ourselves on great service, so your feedback means a lot.
Great company to deal with
Great company to deal with. Everything was straight faward and great communication.
The fitters were very professional and hard working.
9 de setembro de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you for your kind words! We’re so pleased to hear you found the process straightforward and that our fitters impressed you with their professionalism and hard work. Your feedback is greatly appreciated by all of us at Macbrook Gas Ltd.
Needed a quick service due to time…
Needed a quick service due to time restraints and couldn't have asked for more from Hannah who went above and beyond and couldn't have done more for us. Would have no hesitation in recommending to anyone.
26 de agosto de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you so much for the lovely review! We’re thrilled we could help within your tight timeframe, and we’re especially pleased to hear that Hannah went above and beyond for you. We’ll make sure she sees your kind words. We really appreciate the recommendation and are here anytime you need us again.
We’ve recently had Solar panels
We’ve recently had Solar panels, loft insulation and storage/ panel heaters fitted by Macbrook gas under a Government scheme all free of charge. The initial contact was through lifetime savings who helped deal with getting permission for the grants and then handed us over to Macbrook gas.
We have one small issue, which was a lack of information about what was going to be replaced, we have spoken to Macbrook about this and they have said it will be reviewed.
This aside the whole process with the trades people who attended our property were nothing other than charming and professional. They seemed to just want to please. The fact that no money has been payed for such a wonderful service clearly demands 5 stars and our full gratitude.
27 de agosto de 2025
Avaliação não solicitada
Resposta da Macbrook Gas LTD
Thank you for taking the time to share your experience and for the fantastic 5-star review. We’re so pleased to hear you’re happy with your new solar panels, loft insulation, and heaters, and that our team made the process smooth and professional.
We appreciate your feedback about the information provided before installation – this is really valuable and we’re already reviewing how we can improve communication for future customers.
It’s great to know you’re enjoying the benefits of the scheme, and we’re delighted we could help at no cost to you. Thanks again for your kind words and for trusting us with your home improvements.
Warm regards,
The Macbrook Gas Team
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