Magnet Kitchens Avaliações 13.507

Fabulous customer service from George in the Beverley branch
Prompt delivery very early which suited us well.
Polite and considerate delivery drivers
One missing piece was very promptly rectified
Superb quality units worktops splashbacks and appliances
Terry the kitchen fitted I cannot praise enough. What a fantastic job he did. Nothing was too much trouble
I would definitely use Magnet again

We recently opened a trade account with Magnet and required a kitchen at very short notice. We worked with Concetta Fenton from the Crewe branch, who provided an exceptional level of service. Despite the tight timeframe, she efficiently organised everything and even arranged delivery sooner than expected.
Thanks to this outstanding experience, we will be using Magnet for all of our kitchen projects moving forward.

£17,000 Dunham painted to order kitchen. This included 4 appliances and a couple thousand or so more for some basic model utility room units. Very pretty in the showroom. Lovely to look at, and I was assured I was buying a quality kitchen, but that was the end of it. A considerable number of doors had to be sent back/replaced after delivery involving a five week wait while the replacements were painted. Some of the replacements had to be sent back too. Four curved doors were missing from the original delivery and the scannable labels for those doors affixed to boxes containing completely different items. Magnet refused to believe this at first. My fitter was excellent (I engaged him myself on recommendation) and if it were not for him regularly lighting a rocket up the posterior of the Leicester store manager (who mostly was helpful, the service issues appear to be with the back room support at Magnet) things would have been far worse. Extra fitting time, delays in supply, problems with poor quality and items having to be returned, plus poor design elements which resulted in my builder having to retrofit some items, cost me another £700 in fitting costs which Magnet initially refused to recompense. I refused to take no for an answer and they eventually agreed on the condition that I accept it as full and final settlement of my complaints (which also included complaints about shoddy doors that they refused to address, a matter on which I gave up out of sheer exhaustion). Fitting started in October 25 and wasn't' finished until January 26. Inspection after fitting was finally complete revealed bubbles and uneven paint finish especially on edges, sawdust caught between glass panels and door frames and a big chip on the corner of the fridge door panel which I'm pretty sure wasn't down to my careful fitter. Magnet refused to replace or fix any of the items I reported after my post fitting inspection. Then a few weeks after I accepted the extra fitting costs in compensation, the top strips on the two base cabinet corner doors started to peel off. The store raised the issue under warranty. To add insult to existing injury, Magnet quality inspection/warranty team replied thatthe detaching door strips were from 'use' and not due to faulty workmanship and therefore not covered under guarantee. I had had the kitchen in use only a month at the point I reported the issue. Perhaps you're not meant to use their kitchens, just look at them. They agreed to replace the corner door posts as a 'gesture of goodwill'. This isn't going to solve the issue if they just supply the corner posts as the corner doors have three parts, glued and screwed together and unlikely to be capable of being taken apart. I'm waiting for delivery (yep five weeks) to see what actually arrives.
Of course their design service is designed to impress and draw you in (albeit in my experience not entirely living up to the hype when it came to fitting the design) but their after sales customer service is designed to refuse liability for the shoddiness of their goods and to continue to deny redress. I am on the verge of seeking legal advice, using Section 75 and/or court action. The date of this review is today as that is the latest communication I have had with Magnet but this has now been going on for six months.

Simon is an exceptional and talented kitchen designer.
He listened to my needs, requirements and designed me a beautiful kitchen. Simon is incredibly patient, friendly and understanding. I was also impressed from a customer service in terms of pro activity and response times.

We chose Magnet over other suppliers we visited for the good quality of their kitchen units. Charlotte at Magnet Kidderminster guided us though the many choices of colours and finishes and produced a design that was both beautiful and practical. Combined with Mark and Luke's fitting skills we have fabulous result.

Hannah was great from start to finish and I am so in love with our new kitchen. Hannah recommended we extend our island to incorporate a breakfast bar and I’m so glad we did. Our kitchen is definitely the show piece in our house and nothing was too much trouble when we had to change delivery dates due to renovations. Thank you, Hannah!

Emlyn Jones in the Liverpool store has been ABSOLUTELY OUTSTANDING. Throughout the process he has been supportive and knowledgeable and ensured that we have everything we needed. Our kitchen is beautiful and even post sale and fitting Emlyn has been ready and willing to provide further support when needed.

Had an amazing experience with Magnet kitchens in Poole, David lines who greeted us made us feel at ease. Showed me around the showroom to give me ideas, then we started designing my dream kitchen that was exciting putting it all together. David listened to me cause everything he put in and designed was spot on. Can’t wait for my new kitchen now thanks to David.

We went for a design and quote to Northampton over the weekend. I would like to say Lindsey gave us a very good service and some great ideas and managed to give us the exact design we were looking for and the benefit of giving us fresh ideas to review. The quality of the kitchens were fantastic and so much choice. Thank you

A huge thank you to Izzy from the Plymouth Magnet Team for her guidance and patience throughout the entire process. We loved her imaginative designs, which made brilliant use of our uniquely shaped kitchen. She listened to our ideas and feedback, helping us create a beautiful new space that we’re excited to enjoy. Both Izzy and Shane were consistently responsive and always just a phone call away whenever we needed support. Thank you, Izzy — we’re so grateful.

We are at the start of a major renovation of our home, which we have lived in for over 30 years. It is daunting, emotional, and expensive, but we hope it will be an investment in our future and, most importantly, our children’s.

As part of the work, we are having a new kitchen. Several people gave us recommendations for different companies in the area, but the strongest was for Magnet in Eastleigh and they were absolutely right.

We have been working on the design with Dom Ambrose, and he has been nothing but kind, patient, understanding, and supportive throughout the process. We are still some way from seeing the kitchen come to life, but he has listened carefully to all our needs and created a design that we love.

5 stars from start to finish, we are absolutely over the moon with our Magnet kitchen! Joe Nicholas from the Victoria branch designed our dream kitchen and made sure everything was just what we wanted. Such friendly and professional service, thank you Joe!
Expertly and beautifully fitted, we couldn’t be happier!
Thank you Joe and thank you Magnet kitchens!

Although I haven’t finalised my deal with Magnet, the designing service I received was exceptional. My designer Awais Bashir was incredibly attentive and listened carefully to my vision for my future kitchen. At the time of my design there was a 50% off deal so the kitchen was surprisingly affordable and I could include more expensive units like a pantry. Overall the process was quick and communication was excellent. I highly recommend them.

The virtual design representative (Folu) was helpful, attentive and always there to answer questions. I made quite a few changes to the design but Folu took me through everything, jumped on the phone when I needed her and generally was very helpful with someone with not much experience with similar projects. Thank you

Booked appointment on line and sent info requested.
Met with Designer Sarah Haddon in Bromborough Branch .
Found her calm , polite and experienced at putting your ideas to completion on the Computer and Big Screen, supplying me print offs , and doing several changes as we moved along with choices she seemed to accept this well and totally understands its a big investment.
She is an asset to Magnet

The lady who was our designer was least interested in completing the design and was very arrogant. She said she needs to leave early and she would like to complete the appointment before 5:30 PM. She kept saying why did you come to Magnet and why didn't you go for other store like SCHMIDT, it is better than Magnet. Was least interested in knowing our needs and even said that I do not want to waste 5 to 6 hours designing your Kitchen if you are not going to meet the budget. We were treated very badly and would never ever walk to Magnet Watford. Waste of time. Design too was not completed. We will go with Howdens

James was really great, nothing was a problem or too hard. Really honest, helpful, clear, fun. Great customer service.

My designer Margarita,at Magnet Kitchens at Cribbs Causeway was very helpful from the beginning. Although I had ideas about style and colour, she was able to introduce me to products such as a black sink, an integrated spice rack, a glass splash back and accessible corner cupboard storage that I wouldn’t have necessarily have thought of. She replied quickly to all queries and booked fitters at a time that suited me. The fitters were very invested in making sure that the finished kitchen was exactly what I had asked for. I would recommend the team.

Our Magnet kitchen was designed by Santa Astrauskaite from the South Wimbledon branch of Magnet. We are absolutely thrilled with how it turned out. Santa’s eye for detail made such a difference in the final result. It’s not just beautiful, it’s also a dream to actually use.

We’ve already had so many compliments, and we’ll definitely be recommending Magnet and Santa in particular to anyone we know looking for a designer.

Thanks again for making this such a smooth process.

I am very pleased. My design consultant Cynthia was very accommodating and helpful. She made sure all i want will be included in the design. Excellent job Thank you so much!