Mailscale Avaliações 88

I signed up for a free trial of the Mailscale Business Plan ($1,140/year auto-renewing April 18). When I tried to cancel before the trial ended, I ran into a system that appears deliberately designed to make cancellation impossible.

Here is exactly what happened:

1. The cancel page is broken, throws an "Error checking identity" every time you enter your billing email — the one on file with Stripe. I tried multiple times over 30+ minutes.

2. The Stripe billing portal has no cancel button. When you click "Open Stripe billing" in Settings, you land on a Stripe customer portal where the cancel subscription option has been intentionally disabled by Mailscale. You can update your card but you cannot cancel.

3. Live chat went nowhere. Their AI agent stalled me for 30 minutes, transferred me to a human, and then the chat closed saying "back tomorrow."

4. The founder is out of office indefinitely. When I emailed the email directly, I received an auto-reply stating he is out of office due to health complications with no return date.

5. Stripe Link also has no way to remove the card from the active subscription.

I have screenshots documenting every step. This is a textbook dark pattern — every exit route is either broken or disabled, with a $1,140 charge 5 days away.

This violates Stripe's own merchant agreement, which requires merchants to provide a functioning cancellation method for recurring subscriptions. I would strongly advise anyone considering Mailscale to test the cancellation flow before entering any payment information.

It was a good sales pitch so I was excited to use the platform but they were not representing their platform properly. It was pretty difficult to transfer domains into their platform. It takes 48-72 hours to get domains in thru support (unless you pay extra using Mailscale), then you have to create and export Mailboxes into your own platform manually. So an extra 2-3 wait time vs when I was using Zapmail - it was basically a 10 minute set up. The self-healing mechanism that they advertised just didn't work at all for me. They said it was because Google has new spam updates but I don't know.

So I found out that a lot of my emails were going to spam. I'm going to try to get a refund because they guarantee 99% deliverability. Update; they gave me a partial refund of $1,000 of the $3,000 I paid.

I don't recommend going with this company. They say unlimited mailboxes but they go by sending volume so you're still not getting unlimited mailboxes. Although I mean it is but you're getting capped at how much you could send.

I would recommend going with Zap Mail or using Instantly.ai or another sending provider's done for you infrastructure. It may be more expensive but at least it will work.

I love the system and the support given by Mailscale. Everything about it works well for me, and I highly recommend it. Setting it up was really easy, which made the process smooth!

The ease of getting a reliable network of email addresses live and ready to send is locked in. Their cost per lead is much lower than buying direct from the major lead companies.

I've been using Mailscale for several months now, so I've had plenty of time to form a well-rounded opinion. The platform itself is straightforward and easy to navigate — I was able to get up and running quickly without a steep learning curve, which was important to me as a busy business owner.

What truly sets Mailscale apart is the level of support. Their team is responsive and available on Slack whenever I have a question or run into something. I also meet with Baris on a weekly basis, and those sessions have been incredibly valuable. He brings sharp insights, takes the time to understand what I'm working on, and is genuinely easy to work with — both knowledgeable and personable.

I noticed a handful of one-star reviews before signing up, and I'll be honest — my experience has been the complete opposite. The software works as advertised, and the team backs it up with real, accessible support. I'd encourage anyone considering Mailscale to give it a fair shot and judge based on their own experience.

We’ve had a good experience with Mailscale overall. The system is easy to use, support team is helpful when needed, and it gets the job done for outbound cold email outreaches/campaigns. A reliable option in this space. There is one shinning star on their team, and that is Baris Kirat. He takes the time out to review your campaign settings, and assist you in areas that need improvement. His insight was most helpful. If I could give him specifically a 5 star rating for his impeccable customer service and extensive backend knowledgebase, I would. All and all, solid platform.

Been using Mailscale for about 4 months now and honestly really happy with it.

Infrastructure has been solid. Deliverability is where it needs to be, campaigns are running smooth, no major headaches. Setup was quick and everything just works which is all you really want from this stuff.

The real standout though is Baris. Guy goes above and beyond. He's always in Slack, sending Loom videos with tips on copy, spintax tweaks, things to watch out for. Not just "here's your login, good luck" energy. He actually pays attention to what's going on and gives you useful feedback to make things better.
That kind of support is hard to find.

Yassin runs a tight ship. Small team, no BS, they just get it done. Respect.

If you're looking for cold email infrastructure that actually works with people who actually care, these guys are solid. Would recommend.

Been 100% pleased with the results from Mailscale. We are on a recurring email campaign given its success. Baris has been our key contact with Mailscale and I'm truly impressed with his knowledge and professionalism.

Only used MailScale for 1 month, first week was OK, by week 2 deliverability was <50%. MailScale then moved us to a new Data centre and IP address, when we started sending emails again 3-4 days later deliverability was again <50%......MailScale support is also poor, nothing is resolved quickly 3-4-5 days.

I paid for Mailscale in November for a managed outbound email service. Domains, DNS, and authentication are explicitly part of what they sell.

It is now mid-January, and every single domain they provisioned is still failing DMARC.

This is not a user setup issue. I did not configure DNS. These domains were purchased, registered, and provisioned by Mailscale. Support told me in December that the DNS issues were fixed. That was false. Independent tests across multiple tools still show DMARC failure the moment inboxes are connected.

This makes the service unusable. You cannot warm up inboxes or run outbound safely when DMARC is failing. Any time spent “warming” under these conditions is wasted or damaging.

Support was slow and resolution claims did not match reality. After weeks of delay, I had to escalate directly to the founder to get basic answers.

If a company selling managed outbound infrastructure cannot get DMARC working after months, that is not a minor issue. It is a core operational failure.

Do not rely on this service if you need dependable outbound email, especially at scale.

Working with Mailscale was one of our best decisions! We were a bit lost when it came to cold outreach, but the team at Mailscale quickly changed that. They saved us hours of work during the initial setup by checking the health of our existing mailboxes, reconnecting new ones, and warming them up—all at a fraction of the price we were previously paying. Through their excellent support and access to their knowledge base, we’re now able to manage our cold outreach independently. We can’t recommend them enough.

Mailscale is the primary source of the junk mail I find in my spam box. Suggest it starts screening its customers.

Easy to configure and all-in-one to improve deliverability

I’ve been using Mailscale for my cold outreach campaigns, and it honestly saved me hours of manual setup. Connecting domains, warming up inboxes, and handling DNS records used to be a headache — now it’s all automated.

Deliverability has been great so far, and their dashboard makes it easy to keep track of domain health. Support has also been quick to respond whenever I had questions.

Definitely worth it if you’re doing serious cold outreach or managing multiple domains.

Ok after using it, it was not that good. After 2 months of waiting, my email accounts never got to a good health score and were getting constantly in the Spam folder in the warm up period. So I stopped using them and got a refund.

Their support is good, though.

Deliverability isn't very good but its only been 10 days.

Great software, easy to use and way less expensive than competition

Have been using them this past month and love it so far. Easy and convenient to setup domains and mailboxes and export them to Instantly, etc. Support has also been good. Good value for the $ and we already expanded to a higher tier w/200 mailboxes after our initial trial.

This is great. The value per mailbox is unbeatable once you have some decent volume. I sell pipeline for business so I'm adding more and more mailboxes.

Support is also very attentive.

Buying domains and setting up mailboxes is a breeze. Can literally go from zero to 200 inboxes in less than 3 minutes. It's soo good. I had a small hiccup with setting up the last few inboxes, though, but the customer support team resolved my problem in a timely and professional manner. Even the technical lead got circled in my ticket. Gave me a lot of turst in this company. Just note that I first wanted to bring my own sending domains but that part of the experience was a bit annoying and unclear so I felt compelled to get domains through Mailscale. Mailscale holds the technical infrastructure close to their chest, which makes the system more robust but could feel scary for anyone that's a tech control freak/micromanager.