Maison Close stellt sehr feminine und jeden Frauenkörper schmeichelnde Bekleidung her. Die Materialien tragen sich angenehm auf der Haut. Die Kleidungsstücke sind sehr gut verarbeitet und sitzen pe... Ver mais
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Veja o que dizem as avaliações
Ordered some interesting clothing. Took ages to get news about it. Remained 'underway', but nothing happened. Customer service absent and via antoher channel that does not respond. Sendings mails la... Ver mais
A empresa respondeu
Je souhaitais vous écrire après la réception de ma commande pour vous remercier. J’ai été profondément séduite par la délicatesse et la sensualité de vos créations. Les pièces sont élégantes,... Ver mais
A empresa respondeu
Ich liebe die hohe Qualität der Textilien und die liebevolle Edle Verpackung. Alles passt wie es sein sollte , keine Fäden oder Mängel . Ich trage die Dessous zu Fotoshootings oder im Urlaub in Cap D'... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Breathing new life into seductive Lingerie since 2006. #LingerieAddict
Informações de contato
França
- www.maison-close.com
3,9
Muito Bom
761 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 63% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer service only replies if you write a negative review
Maison Close’s lack of customer service responsiveness is truly frustrating. The only time they reply is if you submit negative review. Don't expect a follow up unless you keep submitting negative reviews.
Order MCUK7084
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Maison Close
Dear customer,
Customer satisfaction is our priority at Maison Close and our customer service team strives to deal with requests as quickly as possible.
We have taken care of your request concerning the item missing from your order. We have taken the necessary steps to respond to your request as quickly as possible and have just refunded the item to your gift card. A refund notification has also been sent to you by email.
Additionally, we have responded to your latest comment on Trustpilot. We kindly ask that you refrain from posting repeated comments that misrepresent our efforts, as we have done our best to resolve your request promptly and fairly.
If you have any further concerns, please do not hesitate to reach out to us directly. We appreciate your understanding and thank you for choosing Maison Close.
Yours sincerely,
The Maison Close Team
Un changement d’univers à chaque visite
Voilà plusieurs fois que je commande de la lingerie pour offrir à ma compagne qui réside à Buenos Aires.
Je suis toujours en confiance par rapport aux produits achetés. Les photos sont bonnes et nombreuses, les descriptifs sont très concrets et les correspondances de tailles par rapport aux mannequins ne m’ont jamais induit en erreur.
Satisfait de la qualité, du service clientèle (j’ai eu une fois une mésaventure avec un colis ouvert et souillé…) mais également par les délais de livraison et le packaging de la marque… je fais une heureuse à chaque fois et je prend beaucoup de soins et de plaisir à choisir ces articles sur votre site de ventes en ligne.
Idéal comme officine de bonneterie pour un monsieur de la campagne comme moi!😉
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Maison Close
Cher client, quel plaisir de vous lire !
Nous sommes ravis de voir que vous aimez nos produits et services et que vous faites une heureuse à chacun de vos achats. Chez Maison Close, la satisfaction client est notre priorité.
Passez une agréable journée et à très vite sur Maison Close.
Cordialement,
L'équipe Maison Close
Élégance, classe et souci du détail
La marque de lingerie par excellence : élégance, raffinement, sexy et classe mais surtout pas vulgaire, avec un souci du détail du choix des matières jusqu'à la coupe en passant par les petites attentions à la livraison. Tout est parfait !
25 de dezembro de 2024
Avaliação não solicitada
Resposta da Maison Close
Cher client,
Nous sommes ravis de lire votre commentaire et de voir que vous êtes satisfait de nos produits et de nos services. Chez Maison Close, la satisfaction client est notre priorité.
Passez une agréable journée et à très vite sur Maison Close.
Cordialement,
L'équipe Maison Close
Fabrication asiatique, dommage pour le prix
Bel article mais quel dommage que ce soit fabriqué en Asie. Pour le prix, on pourrait au moins s'attendre à une fabrication européenne #Soutenir les entreprises européennes #Agissons pour l'environnement
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Maison Close
Cher client,
Merci pour votre retour concernant nos produits.
Concernant la fabrication de nos produits, sachez que toutes nos pièces de Prêt-à-porter, Lingerie et Accessoires sont dessinées et designées en France par Monsieur le Français, fondateur de Maison Close. Elles sont ensuite développées par notre équipe produit en interne et en collaboration avec nos façonniers. Ces derniers sont minutieusement sélectionnés en fonction de leur savoir faire et expertise.
Les ateliers de confection produisant de la lingerie haut de gamme sont localisés en Chine. Nos matières sont choisies suivant les exigences de notre charte qualité répondant à de nombreux test réalisés par des organismes qualité spécialisés. Toutes nos matières sont certifiées par le label qualité Oeko-Tex qui répond aux normes techniques, visant à certifier les qualités sanitaires et écologiques.
Les ateliers de confection de nos pièces Prêt-à-porter ainsi que nos bas et collants sont majoritairement localisés en Europe.
Cordialement,
L’équipe Maison Close
Articles magnifiques
Articles magnifiques, je recommande cette marque. Très sexy et classe.
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da Maison Close
Cher client,
Merci pour ce retour. Nous sommes ravis de lire que vous appréciez nos produits.
N'hésitez pas à utiliser votre code de parrainage qui vous offre -15% pour faire découvrir Maison Close à un proche :)
Passez une agréable journée et à très vite sur Maison Close.
Cordialement,
L'équipe Maison Close
Les produits sont super beaux
Les produits sont super beaux. J’attends chaque nouvelle collection avec impatience. Livraison nickel
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Maison Close
Cher client,
Merci pour votre retour concernant votre dernier achat. Nous sommes heureux de lire que vous êtes satisfait de nos produits et espérons continuer à vous surprendre encore longtemps. Restez connecté, de belles choses arrivent bientôt...
Passez une agréable journée et à très vite sur Maison Close.
Cordialement,
L'équipe Maison Close
Une expérience client irréprochable et un service XXL
Navigation sur ce site extrêmement aisée et intuitive.
Belle mise en valeur des produits.
Paquets et boites cadeaux en prime...
Ne changez rien, c'est parfait !
10 de fevereiro de 2025
Avaliação não solicitada
Resposta da Maison Close
Cher client,
Quel plaisir de lire votre commentaire et de voir que vous êtes satisfait de nos produits et de nos services. Nous vous en remercions.
Passez une agréable journée et à très vite sur Maison Close.
Cordialement,
L'équipe Maison Close
Collection superbe
Collection superbe, qualité des articles au top, un service après vente a l'écoute. Envoi soigné et rapide, retour facile.
Je recommande cette marque sexy glam, classe et de qualité
28 de janeiro de 2025
Avaliação não solicitada
Resposta da Maison Close
Cher client,
Merci pour ce commentaire. Nous sommes ravis de voir que vous êtes satisfait de nos produits et de nos services. Chez Maison Close, la satisfaction client est notre priorité.
Passez une agréable journée et à très vite sur Maison Close.
Cordialement,
L'équipe Maison Close
Parfait et description conforme
Sous vêtements de qualité
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Maison Close
Cher client,
Nous vous remercions pour votre commentaire suite à votre dernier achat chez Maison Close. Nous sommes ravis de lire que vous êtes satisfaits de la qualité nos produits.
Passez une agréable journée et à très vite sur Maison Close.
Cordialement,
L'équipe Maison Close
Sublime
Les produits sont fidèles à leurs descriptions et leurs photos.
L’effet souhaité est au rendez-vous.
13 de fevereiro de 2025
Avaliação não solicitada
Resposta da Maison Close
Cher client,
Merci pour votre commentaire concernant votre dernier achat. Nous sommes ravis de lire que vous êtes satisfaits de nos produits.
Passez une agréable journée et à très vite sur Maison Close.
Cordialement,
L'équipe Maison Close
Facilità di acquisto on-line
Facilità di acquisto on-line, rapidità di consegna
15 de outubro de 2024
Avaliação não solicitada
Resposta da Maison Close
Gentile cliente,
La ringraziamo per il suo commento riguardante il suo ultimo ordine con noi. Siamo lieti di vedere che apprezza la qualità dei nostri servizi. Da Maison Close, la soddisfazione del cliente è la nostra priorità.
Le auguriamo una piacevole giornata e speriamo di rivederla presto su Maison Close.
Cordiali saluti,
Il team di Maison Close
Love the products, not the service
Absolutely love the products, but having emailed over a week ago after an incorrect order was sent, I have little confidence in their customer service. I received nothing after a week, so submitted a separate form on the website. Still waiting for a reply.
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Maison Close
Dear customer,
We sincerely apologize for the delay in processing your request. During the sales period, our customer service team was particularly busy, which led to an unusual delay.
We have just sent you the return label along with your invoice so you can return the wrongly received item. We understand that this situation may have been frustrating, and we regret this experience.
Thank you for your patience and understanding.
Yours sincerely,
The Maison Close Team
Absolutely vile customer service
Absolute and utter lies in your response! The product does not smell of anything! You either made an error or deliberate lie to your customers! You should reinspect the item and it is utterly unreasonable that you refuse to do so! The bra has not been worn, it is perfectly in tact and there is no odour to it whatsoever. Your allegations are just disgusting. Shame on you! Original review: My husband ordered some underwear for me as a Xmas gift. Most of the items fitted but the bra was completely the wrong size so I returned it without even trying it on. The customer service alleged there was some sort of odour on the bra and refused to refund. They sent the bra back to us which was...in immanicute condition and there was no odour to it whatsoever. Possibly, someone made an error and mixed it up with another return but they refused to reinspect, seemed dishonest in the response. We wished to escalate this and asked for the contract details to issue a complaint but the customer service ignored our request. Absolutely disgraceful and awful experience. There is no way I will ever order anything from this brand again.
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da Maison Close
Dear customer,
We are sorry to hear that your recent shopping experience with Maison Close did not meet your expectations.
After verification, our returns department unfortunately had to decline your returned item. The product had a strong unpleasant odor, which prevents us from restocking it. In accordance with our return policy, we are therefore unable to issue a refund.
We remain at your disposal should you have any questions.
Yours sincerely,
The Maison Close Team
Maison Close’s pieces are absolutely…
Maison Close’s pieces are absolutely stunning—beautifully designed, high-quality, and a dream to wear. I’ve always loved their brand and the elegance of their lingerie.
However, my recent shopping experience was disappointing due to their lack of customer service responsiveness. I reached out about a missing item from my order and a return I had sent back, but despite following up, I have yet to receive a response. Given the premium quality and pricing of their products, I expected a more seamless and supportive experience.
I truly hope they improve their customer service because their products are exceptional, and it would be a shame for issues like this to take away from an otherwise fantastic brand.
Order MCUK7084
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Maison Close
Dear customer,
We are sorry for the inconvenience and regret that your recent shopping experience with us did not meet your expectations. Customer satisfaction is our priority.
Our customer service team is currently taking longer to process requests due to the high volume of orders during the sales period. We apologize for this.
We are unfortunately unable to identify you through your username. We kindly invite you to provide your order number in a comment or contact us by phone at +33 (0)4 96 16 06 45.
Yours sincerely,
The Maison Close Team
Waiting on refund of hundreds of € for over a YEAR!!!
Order number: #MCDE15880
(27.12.2023)
I ordered a lot of stuff from Maison close and loved the quality and cuts of their Lingerie.
Unfortunatly I bought products for 800€ from them and returned half of the Order. I am waiting on the refund worth several hundred euros for OVER A YEAR NOW. I was in contact with their Customer Service over 10 times without an outcome. I don‘t Trust this Company and longer and wouldn‘t advice it for anyone. It seems like they have massive payment problems, as customer service feedback indicates. Be Aware if You Order There!
20 de janeiro de 2025
Avaliação não solicitada
Resposta da Maison Close
Dear customer,
We would like to apologize for the inconvenience you have experienced.
Regarding the items you returned, we wish to clarify that one of them did not meet our return conditions as it showed visible signs of wear.
For the 4 other items, we deeply regret the confusion in processing your request. After verifying, we have issued the refund directly to your bank account via your IBAN last week. We confirm that this transaction has been successfully completed.
We understand that this situation may have been frustrating, and we thank you for your patience and understanding. Please know that we are making every effort to ensure such issues do not happen again.
Do not hesitate to contact us if you have any further questions. We remain at your disposal.
Yours sincerely,
The Maison Close Team
Sublime
J'ai commandé un ensemble pour ma femme, il est sublime autant sur les photos du site que le rendu sur ma femme. Je recommande ce site. Très bonne qualité!
25 de dezembro de 2024
Avaliação não solicitada
Resposta da Maison Close
Cher client,
Nous sommes ravis de lire que vous êtes satisfait de votre dernière commande. La satisfaction client est notre priorité.
Passez une agréable journée et à très vite sur Maison Close.
Cordialement,
L'équipe Maison Close
I used to buy many items from this…
I used to buy many items from this brand's website until they ruined my Christmas gift for my wife by sending me the wrong size. Instead of a size S, they sent me a size L.
I am on their loyalty program at the highest Gold level, where they state that I get premium access to support. So I emailed them, "Hey, what should I do? I want this item badly until Christmas. Can you do this?" Support didn't respond for four days. Then, a brief, cynical response came: return the item the following way.
I still want the item badly, but it's been sold out as it was a limited edition, so I can't order it again.
After being treated like this, being a loyal premium client, I will never buy from this brand again. Even Amazon's customer service is way better for a casual customer.
19 de dezembro de 2024
Avaliação não solicitada
Resposta da Maison Close
Dear customer,
First and foremost, we want to express our heartfelt apologies for the inconvenience caused by the error regarding the size of the item you ordered. We completely understand your disappointment.
After receiving your initial email, our customer service team took steps to address your request and offered an exchange of size along with expedited shipping. Our team tried to reach out to you again you by phone and email last week to discuss a compensation solution, but we were unable to make contact.
We regret that the desired item is now out of stock due to its limited-edition nature, and we understand how this has added to your disappointment. However, we would still like to find a solution that could help make up for this situation as much as possible.
We kindly invite you to respond at your earliest convenience so we can discuss your expectations and propose a resolution that reflects how much we value your loyalty.
Once again, please accept our apologies for this incident, and do not hesitate to reach out if you need further assistance.
With our utmost regards,
The Maison Close team
I bought a beautiful 014 Suspender belt…
I bought a beautiful 014 Suspender belt shirt - Le Vestiaire - XL/42/10/12-14. According to your size chart the bust size should be 100 - 103. My wife is 100. But it is unusable. The buttons are almost giving in. I measured the actual bust size to be only 94.
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Maison Close
Dear customer,
We apologize for the inconvenience. Customer satisfaction is our priority.
Our customer service team will be happy to answer any questions you may have about size selection in addition to the guide available on our site. You can also return your items within 30 days.
Have a lovely day and see you soon on Maison Close.
Yours sincerely,
The Maison Close team
Impecable
Impecable!
Super Qualität und exzellenter Service, bei Rückfragen oder Reklamationen. Es wurde schnell und unkompliziert geholfen. Bin mega happy!
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Maison Close
Sehr geehrte Kundin, sehr geehrter Kunde,
Wir danken Ihnen für Ihren Kommentar zu Ihrer letzten Bestellung. Es freut uns sehr, dass Sie die Qualität unserer Produkte und Dienstleistungen schätzen. Bei Maison Close steht die Kundenzufriedenheit an erster Stelle.
Haben Sie einen angenehmen Tag und bis bald auf Maison Close.
Mit freundlichen Grüßen,
Ihr Maison Close-Team
Absolutely love all my lingerie from…
Absolutely love all my lingerie from Maison Close! The luxurious feel of the silky fabric on my skin is the reason why this line is an everyday staple in my wardrobe. Not only do I feel sexy but the pieces are beautiful. I also love that I can mix and match the straps and garters to fit the look. Maison Close will always be my go to for an elegant feel underneath my clothing.
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Maison Close
Dear customer,
Thank you for your comment about your latest order. We are delighted to read that Maison Close products make you feel sexy, it's our greatest achievement.
Thank you for continuing to be one of our loyal Maison Close customers and stay tuned for new products coming this year...
Yours sincerely,
The Maison Close team
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