Manchester Fireplaces Limited Avaliações 

156
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered before Christmas arrived before beautifully packed and amazing quality tiles.....actually better than the picture ...we love them and our wrought iron fireplace which I wanted to update to... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very informative and friendly advice given. No hard sell they were more concerned to ensure that our purchase met safety regulations etc. Then very easy purchase, kept fully informed about expected... Ver mais

Avaliado com 5 de um total de 5 estrelas

Knew what we wanted and had a look round the usual 'warehouse' stores and got the usual 'not that bothered' or 'not stocked/displayed' experience. Not with Manchester Fireplaces, they were helpful, g... Ver mais

Avaliado com 5 de um total de 5 estrelas

We were very impressed with the knowledge of the staff at Manchester Fireplaces. We went to buy a replacement inset " living fire" for our Victorian fireplace.We took in our old fire, which was... Ver mais

Detalhes da empresa


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

156 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(156)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Warehouse Stores, don't bother, come here first

Knew what we wanted and had a look round the usual 'warehouse' stores and got the usual 'not that bothered' or 'not stocked/displayed' experience. Not with Manchester Fireplaces, they were helpful, gave good advice and demonstrated the fire we were looking for. Said delivery in about 4 weeks, came within 2 weeks (others said min 4-6 maybe} and Peter the driver was brill too,
If you're looking for a new Fire etc, go here first and be surprised. Good Prices and Free Delivery.

8 de dezembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very helpful and expert service

Very helpful and expert service. I ordered the incorrect fire tray adn had no difficulty returning it and then getting advice on getting the correct size of gas fire for our fireplace.

5 de dezembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Friendly and efficient service, beautiful fireplaces

They could not have been more helpful. They have a large range of surrounds and fireplaces and were able to get details of many more as well. We needed to reduce the size of the hearth and they did this with no fuss and no extra charge

They were able to arrange delivery for the exact time we needed and kept us up to date throughout.

19 de novembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Extremely helpful staff there efforts…

Extremely helpful staff there efforts to help me sort out measurements and pick the best fire for my fire opening is very much appreciated.They sent me photos and drawings which was extremely useful.
So 5 stars to them.

11 de novembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really good service

Really good service. I bought bespoke gas fire trays that needed a lot of technical issues dealing with and Manchester Fireplaces were very responsive including talking with my fireplace fitter.

I would definitely recommend as I did try a few other places that just didn't come up anywhere near as good.

19 de julho de 2019
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor customer service

When I ordered the hearth 3 were in stock. I heard nothing from the company so called them after a few days to be told it was out of stock. The freight company called me regarding delivery which I paid £59.95 for to be told it was an all day delivery between 9am -5pm, it turned up at 6.10pm. I called Manchester fireplaces to say it was a lot of money to pay for a delivery, and not get a time slot, and for it to arrive an hour over the allocated time, they said they don’t know much about the company that delivers it, they were going to contact the company and get back to me, well that was a few weeks ago now and I haven’t heard anything. Thank goodness the hearth was ok, as I really don’t think this company has great customer service and I won’t be using then again.

4 de julho de 2019
Avaliação não solicitada
logotipo da Manchester Fireplaces Limited

Resposta da Manchester Fireplaces Limited


Hi Angela, please accept my apologies that you were not 100% happy with the service.
The delivery charge is that of our manufacturers who send goods out direct and is not overpriced for such a heavy item. After speaking with the freight company although they try to meet promised times, they are not in control of traffic situations.

Avaliado com 4 de um total de 5 estrelas

After making an enquiry to Manchester…

After making an enquiry to Manchester Fireplaces about the richness in colour of the oyster fire chamber I decided to order it. I received a call to arrange delivery and the chamber arrived very securely and undamaged. The only problem was it wasn’t as rich in colour as it was sold to me on the phone but was still nice, and it could be just a matter of opinion!

28 de junho de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

REVAMP TILES FOR OLD BACK FIREPLACE INSTALLED TO NEW MODERN HOUSE

Ordered before Christmas arrived before beautifully packed and amazing quality tiles.....actually better than the picture ...we love them and our wrought iron fireplace which I wanted to update to these lighter more modern looking tiles look amazing in our modern house. GREAT CUSTOMER SERVICE ....MANDY i THINK

Thanks MANCHESTER FIREPLACES LTD.,,, WILL RETURN
KANTURK CO CORK IRELAND

10 de janeiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Communication was limited and I had to…

Communication was limited and I had to contact the company to find out when my beam was actually going to arrive (after waiting a couple of weeks).
The gentleman on the phone was extremely helpful both before and after my order and even got someone to come and fit the beam for me (I paid but it was useful to have a recommendation who contacted me and turned up on time when he was meant to!) The guy who fitted the beam was really friendly.
I did actually visit the shop too but I didn't find the lady so friendly/helpful. I felt like I was an annoyance to her.
But overall the product is good and the gentleman I spoke to in emails and on the phone was why I went with this company and I am happy with the end result.

7 de outubro de 2018
Avaliação não solicitada

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