Markethairextension Avaliações 

411
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Hello, I requested a return for a product that is unusable. I still haven't received the return instructions. Are you waiting for the return window to expire? You are authorized scammers.

Avaliado com 1 de um total de 5 estrelas

Extremely disappointed with my experience with Market Hair Extensions. I placed an order worth almost €400 and have been completely ignored ever since. The tracking information provides no usef... Ver mais

Avaliado com 5 de um total de 5 estrelas

I order quite frequently since discovering the website, they are much more affordable than ones you find on Amazon. Better quality also. I purchase 24 inch black extensions and sometimes some blonde o... Ver mais

Avaliado com 5 de um total de 5 estrelas

Overall good experience. I ordered 9PC 22 INCH clip in extensions in shade #16, on the 7th of January 2023. They arrived 19th of January 2023, so within the promised 10 business days (for Australia, N... Ver mais

Detalhes da empresa

  1. Técnico em Extensão Capilar
  2. Cabeleireiro

Escrito pela empresa

Customer Service Working Time: 9 a.m. to 6 p.m., Monday–Friday Rest on Saturday and Sunday Times Will Vary When Meet Special Case MarketHairExtension is committed to offering the best hair products. MarketHairExtension has provided hundreds of customers with superior quality hair and won worldwide acclaims. We are very involved in the process of selecting great products that perform exceptionally well. All of our hair products are 100% remy human hair without aciding. We strive to give you the best advise and tips as we believe our continued growth depends on our commitment to passionately work to surpass your expectations every time you shop with us.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

411 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 36% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(411)

27 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Horrible experience & extensions

I tried to return extensions for a refund because they were not the correct color. They were advertised as ash
brown, but they were more of a dark blonde. When I tried to return them they gave me an address in China that was not correct according to the US post office, and they never gave me an RMA number despite contacting them at least 10 times. They kept offering me 10% refund to use the hair, but the hair is way too light and of no use to me. The packaging stated that the extensions could be returned to an address in California so I did that, and I still do not have a refund weeks later.

3 de agosto de 2022
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear GL, Sorry for the inconvenience. Our refund policy make it clear that we will refund you when we receive our product. We have sent the right address to you, but because of some reasons, we fail to receive the hair. If you can get back the hair and ship it to us again, Once we receive the hair we will make the refund to you asap. You cooperation will be much appreciate. Thanks!

Avaliado com 5 de um total de 5 estrelas

Gorgeous Hair!

Gorgeous hair affordable fast shipping awesome customer service representatives who efficiently and promptly go out of their way to make sure the customer is satisfied once you buy from here you will not want to go anywhere else

23 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Honestly I am so impressed with your…

Honestly I am so impressed with your company! I'm so happy to finally find extensions that I think are fantastic quality and great price. Since I found you I havnt Bern so happy! Thanks for being such a great company and having such great product

11 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great hair!!!

I have ordered several pieces from Market Hair Extension. Clip in and halo pieces both. I am very pleased with the items and with customer service. Great value for the price as well.

14 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Please I beg you do not waste your…

Please I beg you do not waste your money here. I ordered hair from this company over two weeks ago for my sisters wedding for me and the brides extensions.Before I ordered I contacted their customer service to make sure the hair will be here on time as this hair is for the brides hair and I really don’t want to add to any stress of not having the hair on time and I was assured yes 100% it will be on time. The hair arrived 5 days later. I contacted their customer service before it arrived and my sisters wedding passed to let them know I will no longer need the hair because what I needed it for the wedding and the wedding has passed, it was a huge disaster! I was told to email customer service to ask for return address. You are suppose to ask for a return address the address is not provided on the site… I have been emailing customer service for the past two and a half weeks and everytime they send me a message back they will ask over and over for me to keep the hair and they will offer me a 5% discount to keep the hair… It has been 6 emails back and forth and all emails asking me to keep the hair when I clearly ask for the address and demand that the next email should be with the address but they have refused to send me the address to send back their products… I have spent $600 on this hair and I have no use for it, plus their customer service stinks at this point and I would never even consider keeping or shopping on their site again… I am still awaiting the shipping address to this day, they have refused to answer any more of my emails and I do not know what to do. Please save yourself the heartache L, there are better ligitimate honest companies out there you can buy hair from and they will honour their return policies and respect their customers. STAY AWARE FROM THIS COMPANY

13 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I am so so so annoyed iv ordered hair…

I am so so so annoyed iv ordered hair extensions two separate ones cost me €280 and was expecting fast delivery I ordered 1st June as I needed them by 6th June it's now 12th June and still dont have them iv had no help or support with customers services I sent emails after emails with tracking number more than 4 times and still noting I contacted FedEx and they told me they haven't shipped them yet 😢 so upsetting when ur paying a lot off money when I could just went to wholesalers beside my area and bought them i hope for price that I have paid that the quality is brilliant if not I will be returning immediately I'm fuming that I'm still waiting for them I will post every day till they arrive I will also definitely not recommend this company for service or prices as u can get beautiful set with two day shipping in easli locks .. update still waiting for hair extentions 17/6/22 FedEx said be here 20/6/22 19 days waiting for extension and just received message off FedEx that they want €12.50 for shipping fees iv paid €280 for two sets extentions with free fast shipping .. markethairplace a scam false advertising and doesn't care for there customers I will be advising any friends family and anyone I can on social media to not buy from this company absolute disgrace

12 de junho de 2022
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Emma
Sorry for the late reply, We checked your parcel with the shipping company, your parcel is on the way, our csr has sent the the tracking num via email, you can use it to track your parcel. We will follow your order and do our best to push it for you.
Thanks for your patience and support!
Jacky
The Markethairextension Team

Avaliado com 1 de um total de 5 estrelas

TERRIBLE customer service and hair quality

Their customer service is terrible. I’m a licensed cosmetologist and I’ve been certified in numerous extension methods. I’m always trying new extension brands. I went out on a limb with this company and completely regret it. I bought $224 worth of hair. When I received it, the bottom half of the hair was practically nonexistent (it won’t let me attach a photo on this review, otherwise I would). I’ve been in contact with the company for four months now trying to get them to tell me the return address to send them back for a refund. They either don’t respond and I have to send another email, or when they do respond they always come back saying “if you don't return, I will help you apply for 6% of the item amount as compensation”. 6% of $224 is less than $13. I would obviously want my full $224 back. I’ve stated this numerous times and if they do respond, it’s just to ask if I’d like 8% or 10% instead. They’ve been MIA for over a month now. Avoid the headache and save your money. Do not buy.

12 de junho de 2022
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Sydney

I am sorry for the delayed response,the return and refund was guaranteed. i will ask our csr team to contact you asap, you can also email us customerservice@markethairextension.com for more help.
Jacky
The Markethairextension Team

Avaliado com 3 de um total de 5 estrelas

Just ok

Generally speaking the hair is good quality and arrives on time, but sometimes it’s completely off.
There is no phone number to call or text someone and they take forever to respond via email.

6 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This has been the WORST experience and…

This has been the WORST experience and I will NEVER order from this company again! I will also make sure none of my friends or family ever do! I received hair that was too thin for mine, and I have been trying to return it now (I have two packages unused) and they keep trying to offer me 5% of my refund to keep it. I have declined three times and now they are just ignoring me. I want a refund and an address to send these packages back to and they aren’t helping. For a company with a “guarantee” this is a funny way of showing it. Maybe they “guarantee” to ignore you long enough to where you give up on getting a refund? Who knows. Super frustrated and unhappy. NEVER AGAIN!!!

28 de março de 2022
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Emily

I am sorry for the delayed response,the return and refund was guaranteed. i will ask our csr team to contact you asap, you can also email us customerservice@markethairextension.com for more help.
Jacky
The Markethairextension Team

Avaliado com 1 de um total de 5 estrelas

Shocking

Ordered the extensions on 2-3 days delivery, to then get an email once ordered telling me they didn’t have my item in stock and would I be happy to change to 28inch instead which I agreed. Haven’t arrived on time and had to change my hair appointment twice. Shocking customer service and haven’t even given back the money for the items being changed. Once I’d spoken to them they said ‘can you wait a little longer’ not really when I paid £16 extra for delivery.

20 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Soft and natural

Courteous and efficient customer service, fast shipping, i love the texture and the brightness of hair.
So many choices, colors and lenghts..
all kind of technique❤️

18 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great special

Great quality , great price, long lasting really easy to apply and easy to style ! Can’t wait to receive my order !

16 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fab cheap hair

Hi guys , I come from a stylist background and I’ve had weaves for the last ten years, I’ve shopped around for Quality and longevity over the years,and market hair extensions #Remy weaves are soft ,don’t Matte and so cheap …
I highly recommend

12 de março de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not quick shipping

I ordered extensions with the quick shipping option of 2 days and paid $25 for this. The items arrived 2 weeks later. Not impressed at all with the service I paid for and no one in customer service was helpful. Even though they advertise quick shipping it is not. I am sending the items straight back as they were for a client who needed them urgently.

23 de fevereiro de 2022
Avaliação não solicitada
logotipo da Markethairextension

Resposta da Markethairextension

Dear Kellie
we are really sorry to see your problem, can you send your order num to us via customerservice@markethairextension.com, we will check it for u.
if you have any question, you can also contact us via our email: customerservice@markethairextension.com,

we will be very happy to help you,

have a nice day!
MarketHairExtension

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