MarkShop Avaliações 

Resposta da MarkShop

Atualizado em 3 de mai. de 2024

Hello Colin

We sincerely apologize again for the inconvenience caused by the situation with the couriers shipping restrictions to Northern Ireland. We have promptly updated our website to reflect this information, ensuring the latest update for all our customers.

Upon receiving your order of DYU C6, we immediately reached out to you and confirmed the couriers are not available to ship to remote areas. As soon as we received your response, confirming your understanding of the situation, we promptly cancelled and refunded your order. Please know that our team always strives to provide the highest level of customer service, even in circumstances beyond our control. We genuinely appreciate your patience and understanding.


Best wishes

MarkShop

Resposta da MarkShop

18 de abr. de 2024

Hello John

Your order number is MASP2625, the (UK Stock) ADO A20F+ International Version 250W Motor 25km/h 10.4Ah 20 Inches Folding Electric Bike, Grey / UK Mainland / Separated Throttle*2.

We have sent you an email update once we received an update from the warehouse that there is only the last one of the A20F+ Grey left in stock, and we were wondering if you can accept sending you 1* A20F+ Grey and refund you the other A20F+, please. Or for the other ebike if you would like to swap to another ebikes model, we can solve the price difference.

Also we have let you know that your address is in Northern Ireland not UK mainland ( only mainland on the options when ordering), we normally do not ship to Northern Ireland as the shipping fee is very expensive and we do not have the service center cover outside of the UK mainland. There is an extra shipping fee as well etc. Your reply is to request a full refund, and we have cancelled and fully refunded your order immediately after receiving your response without any delay.

We update and keep our eyes on the stocking everyday, for A20F+ we still have the last one but you requested it all cancelled. The ebikes are selling fast, and there is sometimes a delay on updating the stock during the process, it is normal for all the sellers if there is one or two differences on the stock level within 24-48hrs. We apologize again for any inconvenience caused to you. As always, we put all our effort into delivering the best customer services and we will keep doing this.

Best wishes

MarkShop

Resposta da MarkShop

2 de abr. de 2024

Hello Laura

We really appreciate that you have helped to send back the wrong model charger which our warehouse staff made a mistake in sending you the wrong model charger by accident, we apologize again for the inconvenience caused to you. We have sent you an update on Tue, 26/03/2024 once we realise it is the wrong charger as we always put our customer in the first place.

The second one was resent to you using the quickest delivery and arrived on Easter Good Friday 09:05am 29/03/2024, we understand our customer needs the replacement ASAP. This ENGWE PRO CHARGER has 2 different charging ports, one is the DC2.1 port, one is the XIAOMI port. You have ordered the Engine Pro charger with DC2.1 port*1. From your pictures, we confirm that what we resent to you is the correct one with DC2.1 charging port, original and genuine. All the pictures between these 2 different model chargers have been sent via your email, we can not send the pictures here as it is not available. You can also check this link: https://www.markshop.co.uk/collections/engwe-accessory/products/non-uk-stock-engwe-accessory-charger-for-engine-pro

What we sell are all original and genuine ones from the original manufacturer Engwe, we can send you the receipt which we ordered from original manufacturer Engwe if needed. It is not cheap on the original item itself or the shipping fees, and we believe the price on the website is reasonable. We confirm that the charger we sent is the correct one for your bike, unless your bike is not Engine Pro and you have ordered the wrong model charger with a charging port.

Best wishes

MarkShop