Marshalls Plc Avaliações 

363
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The Drysis cobbles in Anthracite are a top end product. Great quality and lovely colour. These were set off well with a granite border for our driveway. All materials were provided by Marshalls and i... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been a loyal Marshall’s approved installer for over 20 years. Over this time we have had various assessors vetting our workmanship. Our new one is called Marc King. He is brilliant. Often going... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered some water gel release tablets. Got some vegetable feed tablets. (I don't grow vegetables and am planting hanging baskets at the moment. My Marshalls page is still open at the water gel releas... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Marshall's attempted to deliver the goods I ordered on the correct day and time I had been given. Unfortunately due to over head cables they were unable to unload the lorry with the attached crane. I... Ver mais

Detalhes da empresa

  1. Fornecedor de materiais para pavimentação
  2. Olaria
  3. Concreteira
  4. Fornecedor de pedras naturais

Escrito pela empresa

Marshalls is the UK's leading hard landscaping - we manufacture and supply superior natural stone and innovative concrete products to the construction, home improvement and landscape markets. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities. For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03704 112233. Both are available 9am to 5pm Monday to Friday. There are a number of companies with the same name as us - please ensure you have the right one before you leave us a review.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

363 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 76% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(363)

29 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Classic response from Marshall’s. Grouting crumbling, weeds growing & they say sorry expectations were not met! Shouldn’t one expect grouting not to crumble & weeds not to grow unbelievable

Had Marshall’s paving on driveway & patio materials. Patio grouting was completed by an approved Marshall’s contractor this has now crumbled, weeds growing. Marshall’s not interested & will not rectify the grouting which is clearly not fit for purpose. When you spend a significant amount on a product you believe to be of high quality this is not the experience one would expect. Appalling service!

20 de fevereiro de 2024
Avaliação não solicitada
logotipo da Marshalls Plc

Resposta da Marshalls Plc

Hi Caroline, Thank you for your feedback, we’re sorry for any inconvenience caused and that we have not been able to meet your expectations on this occasion.

Avaliado com 1 de um total de 5 estrelas

No quality control and they don't care

Don't use this company's products unless you want your project to end up looking like Elmer the Patchwork Elephant! The paving provided was nothing like the colour shown on the web site and ranged from nearly black to light pink in the same batch. They have no colour consistency or quality control. And when you complain, they just don't care! I just don't know how they stay in business.

('Technical' Dept has already 'investigated' and concluded that's just the way things are and it's tough. Hence my negative review on here. £000's on a garden that now looks like a battenberg cake! Really, do not use their products. I have to doubt the validity of the 5* reviews on here, to be honest.)

1 de dezembro de 2023
Avaliação não solicitada
logotipo da Marshalls Plc

Resposta da Marshalls Plc

Good Afternoon. We are sorry to hear of the issues you have had with the products supplied. Please could you email images of the project along with your order details to grouptechnicalservices@marshalls.co.uk to allow our technical department to thoroughly investigate this matter. Many thanks, Adam.

Avaliado com 5 de um total de 5 estrelas

Cancelling an order

I ordered a pallet of paving stones but on the day before they were due to be delivered I saw that I would have enough flags to finish the job after all. The company cancelled the order and returned my money, no questions asked.

9 de dezembro de 2023
Avaliado com 1 de um total de 5 estrelas

Beware they take no responsibility and…

Beware they take no responsibility and give no guarantee over their registered installers. It seems that they will accept any installer that pays them to be on their register and they don't seem to properly vet them . The one we used from their list was a disaster. Bad workmenship, unreliable, dodgy, would not provide receipts or the guarantees you are meant to get as promised if you use their products and installer. No one is interested to even hear about it in Marshalls and no one will protect you as a customer that used someone from thier list. Be careful!

20 de outubro de 2023
Avaliação não solicitada
logotipo da Marshalls Plc

Resposta da Marshalls Plc

Good Afternoon Abbey, we are really sorry to hear of your experience with one of our registered members. Please could you provide more details to grouptechnicalservices@marshalls.co.uk to allow us to understand the issues you have encountered. Thank you, Adam

Avaliado com 5 de um total de 5 estrelas

The delivery driver was more than…

The delivery driver was more than excellent he took time to ensure his vehicle was good to deliver the number of pallets in a place suitable for us to work with and not blocking any other delivery or vehicle in a busy residential area. He was very thoughtful and ensured good practice throughout.
The company provided the goods linea drainage as described and the missing units were quickly despatched from another centre when we notified the office so all in all a very good experience. We tried other deliveries and Marshalls always had their prices at a good level and we have ordered a number of items and will continue to order direct from them.

16 de novembro de 2023
Avaliado com 1 de um total de 5 estrelas

It seems very deceptive to mis describe…

It seems very deceptive to mis describe the setts I bought. I ordered setts described as 210mm x 110mm x 50mm. When they arrived they were 200 x 100 x 50. This resulted in my job being 3 sq. m. short. In my complaint to Marshalls the person from technical department said....Yer others have complained about that too!!! This got me very angry as they wouldn't fix this problem just told me to go buy more! Held up my job by a week losing me money and time. Lucky I had understanding customer. Please put the 'actual' size in your product description

16 de novembro de 2023
logotipo da Marshalls Plc

Resposta da Marshalls Plc

Hi Gordon, we are really sorry to hear you were not pleased by the products you purchased. We do advise that the measurement of the setts do include a nominal 10mm joint. I will pass your comments onto our marketing department to review this matter. Many thanks, Adam.

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