Marshalls Plc Avaliações 

362
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The Drysis cobbles in Anthracite are a top end product. Great quality and lovely colour. These were set off well with a granite border for our driveway. All materials were provided by Marshalls and i... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have been a loyal Marshall’s approved installer for over 20 years. Over this time we have had various assessors vetting our workmanship. Our new one is called Marc King. He is brilliant. Often going... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered some water gel release tablets. Got some vegetable feed tablets. (I don't grow vegetables and am planting hanging baskets at the moment. My Marshalls page is still open at the water gel releas... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had Mark out to one of our jobs for a demonstration. Great guy and very knowledgeable. Has been very helpful any time Iv needed a hand or guidance since meeting him. Very impressed.

Detalhes da empresa

  1. Fornecedor de materiais para pavimentação
  2. Olaria
  3. Concreteira
  4. Fornecedor de pedras naturais

Escrito pela empresa

Marshalls is the UK's leading hard landscaping - we manufacture and supply superior natural stone and innovative concrete products to the construction, home improvement and landscape markets. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities. For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03704 112233. Both are available 9am to 5pm Monday to Friday. There are a number of companies with the same name as us - please ensure you have the right one before you leave us a review.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

362 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 76% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(362)

28 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 3 de um total de 5 estrelas

Having to phone the helpline because of an ordering error.

Having to phone the helpline because of making a fundamental mistake ordering driveway blocks I was helped by a very courteous and pleasant Lady who corrected my ordering error and the blocks were duly delivered by a similarly courteous Gent, who together deserved a 5 if not 6-star review.
To justify my 3 star review it was the quality of the large blocks that I was not happy with, the small and medium sized blocks were fine, unfortunately out of the 420 large blocks some 52 were badly cracked or broken in half, so in order to complete the drive it was necessary to do a lot of extra cutting to making smaller ones from them and had I been aware of this I would have ordered packs of small and medium blocks and not the project packs.

26 de julho de 2024
logotipo da Marshalls Plc

Resposta da Marshalls Plc

Thank you for the kind words about our helpline William, and we apologise for the state in which some of the blocks arrived. This is not up to our standard.

Avaliado com 3 de um total de 5 estrelas

It's quite hard to get extra slabs

It's quite hard to get extra slabs. So I required an extra 12, instead all I could get hold of was the pallet size (44). When I spoke to them, they gave me a list of marshals stockist but not who stocked what and I spent hrs driving about for no reason since no one in my area had the slabs.

26 de julho de 2024
Avaliado com 1 de um total de 5 estrelas

Was unable to purchase an order I made…

Was unable to purchase an order I made on the Marshalls online site. After making my purchase and received a confirmation email, I was contacted by their sales team who accused me of fraud. I requested what made them come to this conclusion and consequently raised a complaint. It has been over two weeks since I filed a complaint to the manager of sales and have had no feedback. And surprise of lack of correspondence from such a well established company. Also, I feel I have been mistreated with unfounded defamation of my character without any explanation why and something I ever experiencedin my life. I was willing to collaborate to resolving the issue with them. But that seems to have been dismissed. On this first experience with Marshalls, I would not recommend anyone dealing with this company who clearly seem to be an unprofessional trade.

18 de julho de 2024
logotipo da Marshalls Plc

Resposta da Marshalls Plc

Good Morning Adrian,

I would like to extend my sincerest apologies for the inconvenience you experienced with your recent order. Our automated system is designed to flag any discrepancies between the card details and the information provided by our customers. I can confirm that a refund was processed promptly, and BACS details were shared to secure your order. Unfortunately, it appears that there was no follow-up on this matter, which led to the cancellation of your order. This technology is implemented to safeguard our business against potential fraudulent transactions. In cases where genuine customers, such as yourself, are flagged by the system, we have an efficient process in place to resolve these issues via BACS.

I hope this clarifies the situation. Thank you for your understanding.

Many thanks - Adam

Avaliado com 5 de um total de 5 estrelas

Great quality

Great quality, good price, easy to order, friendly staff on phone and very professional driver. Faultless

5 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, delivered on the stated day and time and delivery driver was fantastic, nothing was too much trouble for him at all, very polite & helpful driver….,5 stars to him.

1 de julho de 2024
Avaliado com 1 de um total de 5 estrelas

Goods were delivered week later than…

Goods were delivered week later than agreed.
upon arrival goods were damaged,
still trying to arrange collection & refund .

1 de julho de 2024
logotipo da Marshalls Plc

Resposta da Marshalls Plc

Hi Robert, we are sorry for the issues you have had with our product. I have requested a full refund for your damaged items. Many thanks, Adam.

Avaliado com 1 de um total de 5 estrelas

requested natural sample 900*600*50mm…

requested natural sample 900*600*50mm and then I ordered slab accordingly. But the slab I got are totally different colour which I ordered and slab have different colour marks in it. Like black shades, white shades which makes tiles dirty. They are not clean and look like cheap kind of product. I am not happy with the product.3 emails send them had a very bad experience . I orderd slab sample and if you send me payment sample then it was not my fault. I orderd what I asked for but after 3 emails you still putting blame on me.

19 de junho de 2024
logotipo da Marshalls Plc

Resposta da Marshalls Plc

Hi Ajmal, I am able to see that my colleague Tiffany has already spoken with you regarding the issue you have raised. We can see that you had a concrete block paving sample and ordered a 900x600 natural slab which are two different products. If you have any questions regarding this please feel free to respond to Tiffany's email dated 3rd July. Many thanks, Adam.

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