Maui Jim Avaliações 224

Excellent Customer Service - They Made It Right

I had an issue where my return/repair package was lost in transit, which obviously wasn't ideal. However, Maui Jim's customer service team stepped up immediately and handled the situation professionally. They didn't make excuses or drag things out—they simply made it right.

I'm now getting a replacement pair of sunglasses, and the entire resolution process was handled quickly and without hassle. This is exactly how a company should treat their customers when problems arise.

The difference between a good company and a great one isn't whether issues happen—it's how they respond when they do. Maui Jim earned my loyalty with how they handled this situation.

I'm actively recommending them to all my friends and family. If you're looking for quality sunglasses AND a company that stands behind their products with real customer service, Maui Jim is the way to go.

I wanted to share some feedback regarding my recent experience with Maui Jim. Unfortunately, I was informed that the brand does not accommodate goodwill repairs, which was super disappointing.
I purchased my glasses around three years ago and used them only for sports activities. While they were certainly well-used, I didn’t expect the lens film to start warping—something I’ve never encountered with other sunglasses, even after extensive and many years of use. Since the issue occurred outside the warranty period, I was told there was nothing that could be done.
Given this experience, I’ve decided not to purchase Maui Jim products again and will be considering alternatives like Oakley going forward.

SHIPPING!! I ordered sunglasses 2 weeks ago and still haven't received them

I paid 289 dollars for a pair of Honi sunglasses and the nose piece fell off after 6 months. Maui Jim customer service sent me replacements and told me to get superglue and glue them on myself. So for this price point I would have expected at least the superglue to be enclosed with the replacement nose pads

30 months ago I paid 400 euros for a pair of sunglasses with a Titanium frame. I have not used them much, and last week I went to put them on and the frame was broken. There was no impact or abuse whatsoever. I was told by the seller of the glasses that I would be charged 150 euros for replacement frame, which does not include the fitting. What a joke! Frankly, I would never again but this brand, which is overpriced and poor quality.

After 20 months a lens drop out of the Maui Jim sunglasses (380 euro) and broke on the ground. As MJ has 2yrs warranty I've send them for repair. However they refuse to give warranty.

I thought i was upgrading from Costa's poor warranty to a much superior one. Don't believe for 1 second they have a better warranty, they don't!!!My lens had scratching on them after just 1 month of owning them. They are charging me $95 to replace a lense. In the future I won't spend that kind of money again.

I have always had great service from the Maui Jim team. One of the arms broke off my MJ Sports, not only did they repair (12 pound processing fee) but polished the lens and generally made them literally as good as new. I am beyond impressed. Turned around in less than 7 days.

Free of charge, MJ sent me new nose pads. Never ever had any problems with loose screws or whatsoever. Not with MJ or any other brand. The quality of their lenses are unmatched. If I would be uncarefull and let them drop, that would be accountable to no other but me.

I have a local Kine model. I sent for repair within the two year frame warranty because the nose pad rubber was peeling, same problem for the rubber at the end point of the frame close to the ears. Also, one of the glasses broke (maybe because of the pressure from my laptop in the bag?). The warranty is void for glass damage. For the rubber the replacement was free, but what bothers me is that Maui jim supervisor in Canada said this is due to the sun light, which is ridiculous, as the product is supposes to protect me from the sun so of course it is exposed to the sun. Second processing fees and shipping is 15 dollars+taxes for the return and I paid around 20 dollars for the sending with Canada post. The glass replacement costed 105 dollars +tax. I find this too expensive for a frame that doesn't last so long. It is my last purchase from Maui Jim, too disapointed.

Lenses ok but they come wrapped in 3 layers of single use un-recyclable plastic. Won’t be buying again

I bought 2 pairs of Maui’s one was around $400. A few months later it slipped off my face and the lens broke on one, the second one just has a small scratch. When I sent it to the company to fix they told me that these styles were discontinued and that they couldn’t fix them… ok, but the worst part is that they kept the glasses and didn’t return them. I was out over $500 with nothing.

Habe mir online eine randlose Sonnenbrille gekauft. Der rechte Bügel und das Glas waren nicht fest genug verschraubt und gleichzeitig war das Glas nicht richtig mit dem Mittelsteg verschraubt. Ich habe reklamiert und habe um Nachbesserung gebeten. Was haben die gemacht - ohne jegliche Erläuterung Stornorechnung geschickt und Geld zurück überwiesen. 4 Mauijim habe ich schon, aber ein weitere kommt jetzt nicht mehr dazu.

I bought a pair of Lighthouse sunglasses for $200 in June 2025, and the following month, the right temple broke on its own when I opened them. I sent them in for repair, but they took over 15 days to reply, telling me they didn't have the part and that I would have to wait an inordinate amount of time. I don't recommend anyone buy those sunglasses; they're super expensive and of very poor quality.

I had a beautiful pair of tortoise shell sunglasses. I got up shortly after buying and noticed that the left eye lens had what I would call two hairline fractures. I contacted this repair service, paid $104 and sent in the glasses. Three days after receiving the “fixed” eyewear, I went to wear them and they two cracks similar to what I’d asked to be repaired. They were now worthless and instead of going through the rig amoral of sending them back a second time, I threw them in the trash—right where my opinion of Maui Jim is at this point.

I bought my first Maui Jim's in the 1990's they really are the only sun glasses for driving, i have over the years bought another 2 pairs. a couple of weeks ago the lens go cracked, i emailed and asked if they could be repaired. i was informed by a very helpfull Julie they style had stopped production in 1999. but if i returned them i would get a discount on a new pair, I wish to add this level of service is second to none GREAT SERVICE, i will state again once you have used Mauijim's for driving you will not use any other sun glasses. Many thanks Maujim;s all staff have been a credit to you

Amazing service glasses repaired and returned within the week. Brilliant as usual

Maui Jim (UK) Ltd
I recently brought two pairs of sunglasses with broken arms to Maui Jim’s repair service in Guildford UK. I’ve had both broken pairs for some time but never got round to having them fixed. They greeted me very politely, took my glasses, repaired them within 15 mins, and the service was free! Excellent service and they have secured me as a life-long loyal Maui Jim sunglasses customer.

She was friendly and helpful

Don’t buy Maui Jim. Been customer for years & after buying $300 glasses 3 days ago ,I bent over at the pool, they fell off and both lenses (mirrored orange/red) scratched & took off partial mirroring. Customer support offered me paying $75 for repair. No longer great quality.