Maui Jim Avaliações 224

Maui Jim not only makes the best sunglasses out there, but they have the best customer service ever. Maui Jim replaced my glasses when I took a fall on my face, the glasses cracked but they saved my eyes. And they replaced them on warranty!! Then just recently, my glasses were so scratched that I had to replace the lenses. Maui replaced them on warranty AGAIN. THEY ARE THE BEST.

Very disappointed in Maui Jim warranty. I bought my son a new pair of sunglasses for a family vacation to Mexico. While there, the right lens melted. I sent them in for a repair thinking the glasses were under warranty because they were clearly defective. Before the glasses were sent away, Maui Jim required a CC in case the repair wasn’t warrantied. Well what do you know… how convenient, they charged me the full lens repair price. I will never buy Maui Jim again….these glasses were clearly defective! This experience is truly unfortunate because my husband and I own at least 5 pair of Maui Jim glasses between the both of us. There is no loyalty or customer satisfaction anymore!

I bought a pair of Maui gym sunglasses and they sent me some that had some junk plastic lenses in them they’re called demo lenses, even though they have Maui written on them their junk. I can’t believe they sell me something like that. They’re not even polarized.

Have been a loyal fam to Maui Jim for a long time
Quality product and customer service is outstanding!! At a time when customer service is lacking refreshing thank you Maui Jim💗

I could not be more pleased with the service I received from MJ UK (the Guildford branch). My sunglass lenses got scratched, so I sent them back for refurbishment. They put in new lenses and I think other parts and returned them a week later with a free case and no charge other then postage. Communication was excellent, they informed me when they arrived and also when they posted them back. I'm a very happy customer. Thanks MJ

I don’t post a lot of reviews but I wanted to give a shout out to Tony from the repair team in the UK.
Very professional, clear and helpful.
I wish I could have more interactions like this one with other brands.

Maui Jim repaired and returned my sunglasses in record time so that I could take them on holiday, they kept me informed throughout and were very professional...excellent customer service for which I am very grateful

J’ai acheté une paire de solaires récemment, il y’avait déjà un petit point sur la monture ,comme une bulle.
Les lunettes sont tombées très légèrement sur la table et la monture s’est cassée.
La qualité est très médiocre vu le prix payé.
J’ai contacté le sav afin de leur demander un geste commercial pour l’achat d’une nouvelle paire ,leur réponse fût sans équivoque,NON.
Cette marque est tout simplement lamentable ,qualité plus que médiocre !
J’ai toujours acheté des ray ban que je gardais pendant des années j’ai voulu changé et quelle bêtise
Un conseil, n’achetez surtout pas cette marque vous ne les garderez pas longtemps, pour ma part je ne les ai eues que deux mois hélas.

I have 4 pairs of Maui Jims. The lenses are exceptional and they look amazing. Smaller than Ray Bans and fit perfectly.
I have three pairs which are amazing, however my latest and most expensive purchase, ‘The Bird’ in gold, are a disaster.
They are a bold pair, good for a vacation when wearing a gold watch, not the thing for daily.
I’ve been to Barbados twice and worn them frequently at lunch and sundowners, not on the beach, since I’ve owned them. They are now falling apart. The lenses fall out constantly- the frame after around 3 weeks limited wear in 12 months are peeling and flaking.
Terrible quality- dreadful.
I’ve returned them without expecting anything- feel that strongly.
They have today sent a pair of the cheapest grey rails to placate me.

You’ve just lost a loyal customer. Stupidity.
I no longer recommend them- quality has fallen.

support sucks. Have to send and pay for shipping and processing fees to replace a temple. Will never buy this brand again.

Best customer service I have received in a long time

I received a pair of sunglasses with dirty/marked lenses and the representatives were fast to respond, friendly, and conscientious in remedying the issue

Raved to a friend about my experience, who actually bought the same pair this week

Great glassses but the quality is not there anymore. I have 3 pairs . The rimless have cheap quality lens. If you drop them they get deep scratches. It only takes once to ruin them. I droped 1 pair from less than 2 feet and they got multiple nicks in them
Just not worth the money anymore

The consistently professional approach by Tony at the Repairs team to swiftly and competently repair my favourite Maui Jim frames.

Seamless customer service and first class experience, thank you.

I needed to update my prescription lenses in my Black Coral sunglasses. Glasses were sent out. MJ claimed that there is frame damage and they can't replace the lenses. I was not aware of any damage but they offered to replace frames at half price and I accepted. MJ says they will not return the "damaged" frames. I find this a to be a very suspicious practice.

Ricevuti occhiali non in condizioni perfette come dovrebbe essere.
Male

Purchase Maui Jim prescription sunglasses 2 1/2 years ago. Within a year the coating on one lens started to break down and afterwards the other lens did the same. They claim it is normal wear and tear and have refused to find a solution to the issue. Very disappointed with their customer service and would warn others that the price does not reflect the quality so I would avoid this brand

Dont buy anything from Maui Jim

I bought a pair of sunglasses for $600, thinking that this was a high quality brand. After 2 years one of the lenses crached (dropped them, so my fault) and I wanted to have the lenses replaced. Maui informed me, that the model was discontinued and lenses were no longer available .. after 2 years!!! My glasses are worthless and I’ve wasted $600. For that price I was calculating on keeping them for at least 5 years .. so .. don’t buy Mauis or take a huge risk

I have had numerous Maui Jim sunglass, had them repaired. Every time they are so kind and professional. Willing to do whatever it takes to make me happy . I will always wear Maui jim

Beware of this company, I purchased HEiHEI 636 15 3/31/2024. I wore them a couple times and noticed something not quite right, because of weather and hardly any sun never wore them any length of time until 5/8/2024. Found out lenses are defective. MJ wants another 75.00 to replace the defective lenses they sent me. I'm switching to revo they have way better lense quality.

It's great they offer "free" repair but this is the fourth time they have broken. Way to fragile. For the cost, you'd think they woyld be more durable. Definitely not a "you get what you pay for" in this case. My $20 Ironmans last much, much longer. Never, ever buy Maui Jims!!!