Mazda Avaliações 402

Terrible experience,I won’t advise even my worst enemy to go close to any Mazda cars. They are terrible cars especially the sky active engine ones, proper terrible

Mazda Swansea our Engine Management Light came on. Car was out of warranty by a year. Karen on the service desk approached Mazda for us and they agreed to cover the cost. Well done Swansea Mazda and Karen.saved us £900 .

We purchased a Mazda MX5 from Mazda Coventry. It still has the Mazda used car warranty and Mazda MOT insurance. The car broke down and was transported to another Mazda dealer. The response from Mazda Coventry has been truly APPALLING. Mazda Coventry have refused to honour the MOT failure insurance for rusty brake pipes. We have been told the repair could be over a £1000. We bought the car on the understanding there would be no MOT advisories. It turned out there was an advisory from the previous year, that was ignored and not cleared i.e. rusty brake pipes. Coventry Mazda used the excuse that the rusty brake pipes were known about and therefore not covered by MOT insurance. How could we have known about this. You judge an organisation on how they deal with you when things go wrong. Mazda Coventry provided terrible customer service. Letters to the Director of Mazda Coventry and Mazda uk and Mazda Japan have gone unanswered. My advice is avoid this company at all cost. The Mazda dealership the car is currently at was shocked at the state of the car. It has only been driven 3400 miles in a year. We now have to go to the Motor Ombubsman and wait 8 weeks for a decision about a car we cannot drive because of a failed MOT

Mazda UK response

Good morning Barbra

Thank you for the letter to Jeremy Thomson, Managing Director of Mazda UK. Jeremy has read the detail but is out of the office and unable to deal with every contact personally. To avoid delay, he has passed this to our Executive Customer Support Team who act with his full authority to investigate and reply.

As mentioned in my previous emails any disputes relating to the service received by the selling dealership needs to be addressed by them. Whilst it is our aim to provide impartial views on disputes and concerns which may arise, our position is one of mediation only as we have not been directly involved in events.

At this juncture if remaining unhappy I can raise these concerns directly with the dealership or alternatively we can refer to their ADR (Alternative Dispute Resolution) process which is The Motor Ombudsman (TMO) though we encourage you to raise with the dealership management team first, we’re positive they will want to note the feedback you have provided regarding the service received, I’m afraid that there is nothing more that we at Mazda UK can do financially, as an approved used vehicle that is 9 years old and 6 years outside of the original warranty period, your contract of sale is with the selling dealership.

Whilst this is our final decision please be assured we abide by a 'New Car Code of Practice' and a 'Service & Repair Code of Practice' which are set out by The Motor Ombudsman (TMO) to reassure Mazda owners we are consistent and acting within a customer’s legal right.

The Motor Ombudsman service offers free & impartial dispute resolution or advice and is backed by Government including the Chartered Trading Standards Institute (CTSI). TMO is Mazda's Alternative Dispute Resolution (ADR) provider for any further escalation past this point in the event that you continue to be dissatisfied.

All dealerships are also subscribed to this service via TMO and must be used for escalation where any final outcome has been provided.

For further information or to proceed with escalation past this point.

Yours sincerely

James Bayford
Customer Relations Manager
Customer Service Department

We visited David at the Norwich Branch and had the best customer service from him! Honestly there was nothing to fault with the purchase of our car. Initially we looked at a brand new mazda, which was in our budget but would stretch our lifestyle, we discussed this with David and he took us to look at some of the used cars, until we found a vehicle that was perfect for us. There were a couple of scratches and the alloys were a bit worn - David pointed this out to use and arranged to get everything fixed for us before purchase. Due to a delay in finances, he had to hold the car for a bit longer, but there was no issue in this.

We had an awful experience at a different brand which left us a bit sour about purchasing a car, but honestly, I've gone from always buying the previous brand and only considering them, to now only thinking about buy the Mazda.

I'm already looking at my next car which will be a Mazda and we will book in with David again for this

If I could give zero stars, I would. My experience with Mazda has been deeply disappointing. From poor customer service to an unhelpful complaints department and inadequate warranty support, it’s clear that customer safety and satisfaction are not priorities. I wouldn’t recommend driving a Mazda—not even to my worst enemy.

I am the owner of a brand new Mazda CX-30, and I must warn anyone considering this vehicle: think twice, or better yet, don’t.

I bought this car straight from the dealership, expecting peace of mind and Mazda’s promised reliability. But within less than two years, this new car began suffering repeated starting failures—especially in colder weather. The car completely failed to start on multiple occasions, including once while I was far from home with my two small children. One terrifying morning, the car locked up during school drop-off, and I was barely able to push it to safety. Imagine if this had happened on a motorway.

I took the car to a Mazda dealership in the B79 area several times. Each time, I was told there was “no issue.” They shifted the blame to my dashcam—a device that had been installed since the very first day I picked up the car. Out of desperation, I removed the dashcam, bought an external power bank, and followed all instructions. Still, the issue kept returning.

This is a factory fault. The battery clearly couldn’t handle real-world use, yet Mazda refused to acknowledge this. Even after my annual service, the problem remained. Mazda’s customer service? Completely silent. I’ve been ignored time and again.

This is unacceptable for a brand new car. Reliability and safety are not optional—they are essential, especially when you have children in the car.

Avoid the Mazda CX-30. If Mazda can’t stand behind a new vehicle that fails under basic daily use, then it is not a brand worth trusting. I deeply regret choosing Mazda.

I wanted to buy a genuine part from Mazda for my 2013 model year Mazda 3 vehicle and I went to Leamington Mazda to get help and order.

I told them that I need an EGR gasket for the intake manifold and they said they can do so and started to search in the system. And they told me that they found the part I needed and told me the price and I accepted it. While paying they told me that it is non-returnable, however since that is the part I need, I just didn't think much and I paid the price. and they ordered for me from Mazda UK stock. I didn't think that I needed to return because I did not have a reason to return since I needed that replacement. So I left and about 30 min later I was checking my order and realized that it was the wrong one.

There are 2 different gaskets in that area and I didn't know that and also they didn't tell me. So I returned to the dealer immediately and told them the situation and I want to change the order. They refused me and told me that they cannot do that. However that doesn't make sense for me because we've just ordered the part within an hour and it's possible to cancel or change the order in my opinion since I didn't receive it yet and didn't open or use it. I was politely asking since they didn't question me enough and didn't make sure that's the part I needed, But the sales representative was just rude and was not trying to help at all.

Absolutely shocking Customer Service, will never have another Mazda

I felt compelled to write a review. I don't drive, but I am a bit of a freak when it comes to research. A few years back we needed a new family car and I found Mazda cx-5 as a safe car. I watched lots of videos. This week, the worst happened and my family and I have been in an awful accident. We still have our lives, despite the horrific accident, so I give high praise to Mazda, it did everything it was meant to do to protect us, and we will be buying a Mazda again.

Great company, I own a Mazda CX5, it's lovely to drive, this is the 4th Mazda I've owned. The extras and safety features on the sport model are just great.

It’s rare to spend a significant amount of cash (£1,400) replacing all four brake pads and discs, only to end up calling out RAC recovery two days later due to a brake mechanism failure. I’ve had to be recovered from home to the garage and I will be without a car for the weekend and some of the week following while the Mazda Eden Reading try and figure out what went wrong! Gutted. :(.

Why didn’t they test-drive the vehicle after replacing the parts….? This would be my recommendation to this dealership. No point in having good customer service if the technicians fail to triple-check their work and return a customers car with brakes disconnected from electronic brake mechanism.

Okay so fast forward a week to the 13th Feb. Nitin (the service manager) road tested my CX5 x3 times, the technicians replaced the motors on the brake mechanism and the callipers on the rear breaks (without charge) and my cars breaking system now works as expected. They were not sure why my car had these issues and it has been inconvenient being without a car for a week, with no courtesy car while the team tried to fix the issue, but alls well that ends well!

Bought an MX5 from Corby Mazda in June 2024.
7 months and only 4000 miles later there is a grinding noise, I took my car into Milton Keynes Mazda who quoteda £450 bill for brake pads and discs.
Trusted local garage has said the caliper is broken causing the pads on one side to reduce from 6mm to 2mm (metal on metal) in 7 months.
Driven sensibly, mostly motorway driving.
Taken into Mazda to get a replacement under warranty and they refuse saying the caliper isn't causing the issue.
Shameful behaviour.

Ongoing saga over auto wipers not working, 3 years ago purchased vehicle first emerged had a problem.
Dealer said settings were wrong, I tried again when raining, not working just intermittent.
Went in for service I asked them to check, report said all OK, still same so lying.
Another dealer said my windowscreen had been changed, I discovered they were correct I confirmed this with a large glass company
It goes back in, they had it two days give it back saying refer back to my dealer whete it was purchased you might need screen replaced ?
I told my dealer where I purchased the car, to be told I had the car too long they wouldn't repair,I said you didn't tell me the wipers didn't work and that the windscreen had been replaced 6 months prior before they sold me the car so a defective function on the vehicle.
So stuck with a simple fault that should be fixed easily.
I have been lied to over a period of time and if technicians can't fix a sensor for christ sake what hope is there.
Customer service was hopeless and extended warranty a worthless rip off..

RRG Mazda Stockport....just excuse after excuse never resolved my issue just blamed automated booking service for mot/service not booked in for the second year. Wanted £150 to run a diagnostic test when I already know what fault is. No way to complain on website and promised several times to call back. Been a loyal customer after several purchases but will take my custom else where thank you. I'm all for mistakes happening once but don't advise you will resolve then do again! Steer clear of this place!

Swansea branch - technicians are incompetent, disrespectful and dangerous for your vehicle.

I’d owned my Mazda 6 for approx. 3.5 years (vehicle aged 5 years with 70k on the clock) without any prior issues, when out of the blue the engine misfired. When I got it towed in, Mazda specialists advised me that the car had somehow incurred 3 severe oil leaks that had damaged the engine irreparably. I therefore required a full engine replacement, the costs of which is amounting close to the value of the car, so I was recommended to buy new. Because the car did not have its full service history with Mazda, they were unwilling to compensate me - even to put towards me buying another vehicle of theirs. I'm so disappointed to have suddenly lost a car years before I'd have expected to and budgeted for. They are obviously less reliable than I had thought.

I have paid a £99 deposit to book a car in Snow Mazda Portsmouth.
Three days later I asked to cancel the booking and proceed the refund. The person enquired about the car did not respond to me.
Next thing I asked the same question, this time using the email address that is meant to be used for the cancelling the reservations.
I have not got any response either.

They are very quick to get your deposit but choose to ignore you when you ask for refund.
What a disappointing service from the well known company.

Just a quick note on customer service from Paul Carter at Mazda Coventry. Nothing was too much trouble , didn’t know what I was really wanted in the way of the type of car but I meet Paul and he actually listened to me and now I own a Mazda CX-30

I took out a Mazda service plan, but didn’t need it anymore so cancelled it. I knew there was a £25 cancellation fee so that I accept. I had to contact my local dealership (where I took the plan out) several times to chase up the refund. When the payment came through it was significantly less than I expected. After questioning this they then advised me that there was also an £18 set up fee, which as usual I hadn’t been told about at the time but was somewhere deep in the T & C’s. Furthermore I had joined their service club rewards scheme offering discounts through various companies although I never actually bought anything through it, you are apparently charged each month for being a member! I have bought several cars from this dealership over the years but won’t be going back.

Phoned up Mazda Perth to ask for a price to fit a new window motor, 5 year old car second time we have had to replace one which is a joke in itself, quoted a £140 inspection charge !!! 2 minute job £140 i don't think so will never use again