MB Brent Park Avaliações 

158
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Had constant contact with Haydar who gave us top quality service from initial call to completion of purchase. Explained everything to the utmost. The do's and don'ts. What would be beneficial and what... Ver mais

Avaliado com 5 de um total de 5 estrelas

It was a pleasure dealing with MB Brent Park. Adam the sales rep was very knowledgeable, professional and helpful, attentive but not over zealous. He guided me to make the right decision regarding th... Ver mais

Avaliado com 5 de um total de 5 estrelas

Presentation was on point friendly youngman Haydar Very patient most importantly he delivered an excellent customer service skill. He was very patient he went through everything step by step. He... Ver mais

Avaliado com 5 de um total de 5 estrelas

Extremely happy with the service. Booking was easy and was made to feel welcome when bringing the car in. They told me exactly what would be done to the car and an estimated time for completion. All... Ver mais


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

158 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 41% das avaliações negativas

Normalmente leva mais de 1 mês para responder

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4,3

Todas as avaliações

(158)

77 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Outstanding service

Mr Yaseer was excellent from start to finish. He answered my all the queries very professionally and made the car buying process very easy and smooth. I definitely recommend MB Brent park to everyone.

2 de março de 2026
Avaliado com 5 de um total de 5 estrelas

I had an absolutely amazing experience…


I had an absolutely amazing experience with this dealership from start to finish. The customer service was outstanding — Haydar was professional, friendly, and genuinely helpful throughout the whole process.They made everything feel easy and stress-free, answered all my questions clearly, and never made me feel pressured at any point. It’s rare to find such honest and attentive service these days.I’m so happy with my car and couldn’t recommend them highly enough. If you’re looking for a smooth, trustworthy car-buying experience, this is definitely the place to go! 🚗

18 de fevereiro de 2026
Avaliado com 1 de um total de 5 estrelas

Shocking Customer Services

I had a deeply disappointing experience with MB Brent Park.
I worked with two Mercedes dealerships during my car buying process, and Brent Park was by far the worst. There was zero willingness to negotiate, and I was told an additional £599 “admin fee” would be added to the price, something the second dealer did not charge or even mention. In fact, the other dealer proactively offered added value without me even asking. The contrast between the two was night and day.
I had an issue that required escalation. I spoke to a salesperson twice and requested a call back both times, but nobody ever returned my calls. Only on my third attempt, when I called again myself did I finally reach someone. The salesperson I dealt with was rude and dismissive, showing no interest in resolving my concern. When I eventually spoke to a manager, he immediately blamed the finance company and even shared internal issues that should never be discussed with a customer. It was unprofessional from start to finish. Based on this experience, I would not recommend Brent Park MB.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da MB Brent Park

Resposta da MB Brent Park

Thanks for taking the time to share your feedback. We’re sorry to hear you left feeling disappointed.

To clarify a couple of points for transparency, MB Brent Park operates a fixed-price “no haggle, no hassle” approach, which is clearly stated on our adverts and website, and is designed to ensure fairness and consistency for every customer. We also offer a price match guarantee, which is outlined online.

Regarding the admin fee, we do need to correct one detail, it is £699 not £599 and it applies only to external third party finance applications. This is disclosed from the outset. Customers who finance directly with us are not charged this fee, and the charge covers costs associated with arranging third party finance.

You also reference an “issue that required escalation” without explaining what that issue was. From our records, the matter concern related to vehicle availability. The vehicle had not been reserved with a deposit, and unfortunately it was sold to another customer in the meantime. As with most retailers, our sales process is first come, first served unless a vehicle is formally reserved.

Following this, we attempted to contact you with several similar options available, as we stock a large range of Mercedes-Benz vehicles, however we were unable to reach you.
Kind Regards
MB Brent Park
Customer Service Team

Avaliado com 5 de um total de 5 estrelas

Highly recommended

Great Experience. Very professional and extremely helpful staff. Helped me throughout my purchase from choosing the car to the getting me right finance deals. Kudos to Haider. Highly recommended.

3 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

Heydar was exceptional with customer…

Heydar was exceptional with customer service and was welcoming from the beginning. Everything went smoothly with him and really appreciate his honesty and care.

I highly recommend coming down to them and ask for Haydar.

31 de janeiro de 2026
Avaliado com 1 de um total de 5 estrelas

Unreliable and unprofessional, disappointing

Unfortunately, the service is unacceptable, and very disappointing.
At the moment of the inspection the issue was unnoticed and not mentioned by seller and as soon as we drove off and noticed the fault - we got refused, they accepted the issue was present before the purchase but they wont take responsibility as it was unnoticed at the time of the purchase.
This company clearly does not value its customers. I strongly advise to be cautious. I have to say it was very stressful experience overall, unreliable and unprofessional, the name of the sales person- Haider.

26 de janeiro de 2026
logotipo da MB Brent Park

Resposta da MB Brent Park

Thank you for your review, Mr Khan. We’re sorry to hear you feel disappointed.

To clarify the situation: the vehicle was viewed and inspected prior to purchase, and it was then sold and driven away. Some time after collection, you contacted us to report a dent that you said you had missed during your inspection. The dent in question was very small (approximately the size of a 5p coin). You also informed us that the vehicle had already been driven to another country by the time this was raised. As a goodwill gesture, we offered a contribution towards a repair, which you declined. We always aim to act fairly and professionally, and we respectfully disagree with the suggestion that we were unreliable or unprofessional.

Avaliado com 5 de um total de 5 estrelas

Incredible experience

Incredible experience, can’t recommend this place enough. Adam was incredibly helpful and welcoming. The car was amazing, will only be buying from here from now on

27 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent service

Haydar was excellent and went he went above and beyond to make sure the car was in the best condition possible before purchase. There was no pressure selling and I felt very looked after. I will definitely be coming back here to purchase another car. the service was 5/5.

21 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

I had a great experience with MB Brent…

I had a great experience with MB Brent Park. Haydar was extremely professional, honest, and helpful throughout the entire process. He made selling my car easy and stress-free, handled everything smoothly, and kept me informed at every step. Excellent customer service from start to finish. Highly recommended!

10 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

I recently purchased my new Mercedes…

I recently purchased my new Mercedes and couldn’t be happier with the experience, thanks entirely to Haydar. From start to finish, he was absolutely amazing. His patience really stood out — he took the time to answer all my questions, never rushed me, and made sure I felt completely confident and comfortable with my decision.

The dealership itself is clearly the best place to buy a Mercedes. They are true experts when it comes to Mercedes cars, incredibly knowledgeable, and professional throughout the entire process. Haydar’s expertise, honesty, and genuine care made the experience smooth and enjoyable.

If you’re looking for a stress-free Mercedes purchase and outstanding service, I highly recommend this dealership — and especially Haydar. He goes above and beyond and I LOVE my car!

23 de dezembro de 2025
Avaliado com 1 de um total de 5 estrelas

Shady business!!!

This dealer refused my bank finance for their own reasons and tried to force me to use their in-house finance at a higher rate. They then refused to refund my deposit, even though this was not my fault. Came back to me after 3days and wanted to do the deal, already lost interest as everything was getting shady. Very disappointing experience.

13 de novembro de 2025
Avaliação não solicitada
logotipo da MB Brent Park

Resposta da MB Brent Park

Thank you for your feedback, Adedoyin Adedolapo. We’re sorry you feel disappointed, but we must clarify the facts.

When you first approached us, you did not mention using third-party finance. You then spent significant time with our Business Relationship Manager, who obtained a finance approval for you through one of our lenders. Following this, you paid a deposit and signed the relevant documents, including the deposit receipt.

Three days later, you contacted us requesting to change the agreement to a third-party lender. This required management approval and additional processing, and by the time this was approved, you advised you no longer wished to proceed.

As clearly stated on the deposit receipt you signed, deposits paid as a commitment are non-refundable. When this was explained, you indicated you would leave a negative review if the deposit was not returned.

Kind regards,
M B Brent Park

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