Had constant contact with Haydar who gave us top quality service from initial call to completion of purchase. Explained everything to the utmost. The do's and don'ts. What would be beneficial and what... Ver mais
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Veja o que dizem as avaliações
It was a pleasure dealing with MB Brent Park. Adam the sales rep was very knowledgeable, professional and helpful, attentive but not over zealous. He guided me to make the right decision regarding th... Ver mais
Presentation was on point friendly youngman Haydar Very patient most importantly he delivered an excellent customer service skill. He was very patient he went through everything step by step. He... Ver mais
Extremely happy with the service. Booking was easy and was made to feel welcome when bringing the car in. They told me exactly what would be done to the car and an estimated time for completion. All... Ver mais
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 41% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Adam was a great help and make the…
Adam was a great help and make the whole process easy and smooth
Very professional
Very professional
I dealt with Adam and he helped me buy my first car and would definitely come back
It was a good experience buying from…
It was a good experience buying from MB. No pressure. Adam was very helpful.
Car was well prepped
Car was well prepped
Service was patient and helpful
Didn’t get upsold but didn’t get a discount either
I had a fantastic experience purchasing…
I had a fantastic experience purchasing my GLB200 at MB Brent Park, thanks to Mahdi. His welcoming, professional approach made the process smooth and stress-free. Highly recommend Mahdi for exceptional service!
Great service and great car
Professional
Professional, efficient and easy transaction.
Friendly staff that would be recommended by myself.
Would use again.
Thank you
Overall service was great from start to…
Overall service was great from start to finish
Excellent Service and Easy Process
It was our first time buying a pre owned vehicle in the UK. Haydar was excellent, he walked us through the process and made it a really positive experience. He made it very easy and seamless.
He helped us to tax the vehicle and gave us some good pointers about owning a second hand vehicle.
Would highly recommend purchasing from MB Brent Park.
Lovely & friendly staff especially…
Lovely & friendly staff especially Hayder. They have a brilliant selection of Mercedes and at competitive prices. They are even able to source other makes and models at request. Enjoyed buying from MB Brent park.
Well ...what service!
Well ...what service!! I'd been looking for a replacement car for a few weeks and had visited all the likely new and second hand garages locally. Just getting someone to talk to me was difficult, a test ride even more difficult, every time it requires a second visit.
However MB Brent Park were "on it". True they knew the car I was arriving in and the approximate time, but I was welcomed to the garage by name on the forecourt.
They got the sale ...the car has now done approximately 1000 miles and is faultless.
I know where I will go for my next new car... MB Brent Park.
....where is the 6 star button, I need it now!!
Excellent Service and Support
I had a great experience purchasing my Mercedes-Benz from MB Brent Park. Haydar, the sales executive, was exceptionally professional, patient, and knowledgeable. He guided me through the entire process with clarity and care, making it smooth and stress-free. His customer-first approach and attention to detail truly stood out. I’m very pleased with my purchase and highly recommend MB Brent Park for anyone looking for quality service.
Amazing service!!
Amazing service! The whole service was smooth with no complications thanks at Adam & Mahdi. I love my new Mercedes GLB!!! 🫶🏽👏🏽🔥🥳👌🏽👌🏽 Highly recommended.
Amazing experience
I came to look for a car today and was welcomed by Mahdi, me and my wife were confused and didn’t know which car to go for, Mahdi guided us through the process and helped us through it.
It was a great experience, would recommend highly.
A DISAPPOINTING EXPERIENCE
It is really disappointing, this review could so easily have been for 5stars but it is only for one at best.
We chose a car, drove the car, generally looked over the car and were satisfied with it, I assumed that this was an honest upstanding business, if not a family business and if anything came up after we drove off it would be sorted professionally.
I was wrong the two front tyres were worn down to the Tread Wear indicators. Not really surprising as it is a three year old, front wheel drive, heavy electric car, however I did not see this before we drove off.
Seemingly MB never saw it either during the comprehensive vehicle check that it should have had.
I spoke to ADAM on the telephone a few days later but he showed no interest and denied that the tyres were worn down, even though I was looking at them.
Everybody is nice, shaking hands, making coffee chatting and smiling, 5star service until you pay and drive off, then ADAM, who was part of the sales team for my car, does not want to know.
Strangly the cars computer says that it's next service is due in 12 months time but Mercedes tell me that it is due now, they have no record of this years.
The jury is also out on the Comprehensive Warranty and Shine Protect that I was charged £2000 for.
This experience was not my finest hour unfortunately, but you are warned. If you want a used Mercedes buy one from a Mercedes Dealer, they have trustworthy after=sales and they are about the same price but your money and purchase is much more secure.

Resposta da MB Brent Park
AVOID!!!
Do not bother buying a car for export. If there is a problem, they will come with the excuse that the car was exported and they can do nothing about any problems you have found. In our case, we got the car from their showroom and exported ot to Malta (overland). In less than 12 hours from purchase the car computer was showing that there is a problem in the lights of the car. Their reply was from their customer care was that the vehicle was exported therefore they can do nothing about it. We have even offered a report from the official Mercedes distributor in Malta and their reply was that it doesn't matter, they can do nothing about it.
AVOID!!!!!

Resposta da MB Brent Park
Good customer service.
Good customer service.
Haydar has a given us good customer service. Even though we don’t have a appointment he helped us with our query and helped and explained well on our questions and advice us what to do.
I highly recommend them
I highly recommend them. Their professionalism and positive attitude speak volumes. The staff is incredibly kind and approachable, willing to assist with any inquiry, whether you're making a purchase or not. Regardless of whether you buy one of their cars, they are always ready to offer help.
I recently had a fantastic experience…
I recently had a fantastic experience with the customer service team at MB Brent Park , and I feel compelled to share it.
From the moment I walked into the dealership, the staff was incredibly welcoming and attentive. They greeted me with a smile and made sure I felt comfortable throughout the entire process.thank you so much Haydar for your help .
Excellent service
Excellent service. Cars are amazing
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