Items arrived damaged and insurance is…
Items arrived damaged and insurance is for nothing.
The service is expensive and I paid extra for insurance. But they are not responsive for the insurance claims, dragging things for two months.
I asked for insurance information multiple times, but all attempts failed. Now I seriously doubt that they actually purchased one.
Resposta da Mail Boxes Etc. UK & Ireland - Cheltenham
Gemini said
We are deeply sorry to hear about the damage to your items and the frustration you have experienced with the claims process, S Shin. This is certainly not the level of service we aim to provide at our Cheltenham branch.
We understand how stressful it is when valuable items are damaged, especially when you have taken the precaution of purchasing cover. We would like to clarify that our "Enhanced Cover" is a professional service we provide directly to protect our customers, and we take our responsibility to resolve these claims very seriously.
Two months is far too long for you to be waiting for a clear update or information regarding your claim. We would like to escalate this immediately to ensure you receive the responsiveness and transparency you deserve.
Please contact the branch manager at Cheltenham directly, or email our head office support team with your tracking and claim reference numbers so we can prioritise a resolution for you.
Best regards,
The Team at Mail Boxes Etc. Cheltenham