Mercedes-Benz USA Avaliações 102

Mercedes fixed the sensors in the rear bumper of my Sprinter CamperVan in no time.
Am really appreciative of their team in Farmington UT.
Donald the service manager did a fantastic job keeping me updated getting the side mirrors working again.
Rein from Pocatello ID.

I took my car to the dealership over 7 times for the same AdBlue light issue and a check engine light that stemmed from the authorized dealership in Virginia Beach, VA doing a recall to modify the emission system in the vehicle. The car does not start and requires programming every 500 miles. The dealership has not been able to fix it after 7 times and they asked me to call MB of USA. I did that and their customer service is the worst ever. They said that this is the dealership issue and I am back and forth with them and the dealership. People simply need to stop buying Mercedes altogether. This is, by far, the worst experience I have ever had with a dealership or an auto maker. Sending this Mercedes to the junkyard where it belongs.

We are very disappointed about having a GLC 300 2016. It’s at 91,500m. The check engine light just went on. There’s no power or boost when pressing the accelerator. We took the vehicle to an authorized Mercedes repair shop and they said an error code led them to diagnosing a bad turbo waste gate (vacuum solenoid) which they said is internal to the turbo and cannot be replaced or repaired without replacing the entire turbo with a new one. The total repair plus tuning the new turbo will cost a crazy staggering amount of approximately $7000!

We bet JP cars won’t have this kind of problem. Comparing with Japanese cars, MB seems a trash. We will definitely let the people in the world know our experiences.

We wonder for this model at this mileage, if the problem we’re having is common. We contacted MB customer support, no replies yet. This is BAD!

The garage people told us that the maker redesigned the turbo to avoid the problem we had. So the old turbo was a designed defect! And THERE WAS NO RECALL!!!!

We purchased a G 550 in 2020 and before the warranty period ended, paint began to bubble on the back and and there was rust everywhere (case number 2-32833698794). We brought it to our local dealer who said we had to contact Mercedes North America Costumer Service. We were put in touch with a representative named Tiffany. Through numerous emails and phone calls she has been absolutely ineffective - and is now completely unresponsive. This has been going on for 9 months! Our last email and phone call were about 3 weeks ago. We spoke to a different customer service rep who told us she couldn't help us - only Tiffany could - and that no one anywhere in the entire customer service department had a manager (we asked this three times - and she repeated that they report to no-one). We then had her leave messages with Tiffany and we also sent our last email where we practically begged for her just get back to us with anything (even if it was "we have no answer yet").

We are now at the point where we've waited so long that the rust has gotten worse and we may need to replace the entire door. So now Mercedes not only sold us a defective car, but they are also costing us additional money because they do not have a customer service department who can get back to us in a competent and efficient manner.

We have been loyal Mercedes buyers and have purchased Mercedes for the past 20 years. This is our last.

Honestly don't do it if you have doubts. So many other luxury brands out there that will actually get back to you and treat you like a human.

I cannot beleive that MB USA doesn't care about their customers, their products, nor their reputation. I bought a GLC 300 4matic coupe with about 36K miles. At 62K miles the check engine light for the crankcase ventilation valve came on. In August 2022 I contacted MB for a goodwill repair and was ghosted while awaiting repair decision. I was told by their representative that there was no problems with driving the car while I waited. Today I called to inquire of my claim and wait; now I am being told that I am 1K miles over the milage limit for goodwill repair assistance. This is unbeleivable and very deliberate. MB USA had absolutely no intentions of honoring a repair for this problem. The problem is systemic with their SUVs. Just enter the code P052E in Google and you will see that this is a serious defect with MB engineering. They have lost at least 10 customers from my experience alone, thus far. I am a Registered Nurse, and I am constantly sharing my experience with other nurses, doctors and healthcare professionals. Three have purchased BMWs, three have purchased Porches, and one an Audi. The others are waiting, but one is test drving a Range Rover this weekend. Personally, I will not continue to beg MB USA. But I will spead the word every chance I get. MB USA has a F rating with the BBB. That basically means that MB USA DOES NOT care about their customers. PLEASE DO NOT PURCHASE a MB vehicle, unless you have money to waste.

I took my Mercedes in for a recall. I picked my car up and the AC was not working. I took the vehicle back. They now want $2000 to replace compressor and my AC was working when I dropped off my car. I was looking to buy a new car but it will not be a Mercedes!

my Mercedes failed the brake booster recall in 6/2022 and was towed from home to the FT Walton Mercedes dealership until it could be repaired.

Received a call to pick it up on 1/20/2023. It had 4 flat tire, rust stains on the outside of the car from a sprinkler system, back hatch button was broken, radio panel was blank, A/C had rusted and didn’t work, windshield wiper arms were rusted, car was shaking when driving due to the car not being started or moved in over 6 months.
I have made over 200 calls to Mercedes -Ft Walton and the Mercedes Benz Customer service with no return call or it everyone else responsibility. I AM NO LONGER DRIVING THE CAR BECAUSE I DON’T TRUST IT.
I JUST WANTED THEM TO RETURN THE CAR IN THE CONDITION I GAVE IT TO THEM!!!!!!!

To: MBUSA
Mercedes Benz USA, LLC
Customer assistance center
1 mercedes benz drive
Sandy springs, ga 30328

The following is my survey that was submitted to Mercedes Benz of Covington (LA) on February 14, regarding my service appointment February 6, 2023. To this date (February 20), I await a reply. Today is now March 14 and still no reply from MBOC or MBUSA. I spoke with MBUSA customer service on March 10 who said he would escalate my issue to the MBOC general manager. My original review is below.

The service department finds ways to scam customers out of money. They tell me that things are wrong with my vehicle that are not true. My last experience was absolutely horrific! I would not recommend any Mercedes owner to take their vehicle to MBOC. (As of today, March 14, I will NEVER purchase a mercedes benz ever again).

What a horrible experience! My appointment included: oil change, tire rotation, and brake recall. I arrived at 10:07am and did not leave until 4:47pm. That's an entire work day and completely unacceptable. At 2:30pm when my car was finally ready, I got in and my ABS Wheel Sensor Light on (which was not on when I arrived). I was told by the service advisor that the tech said it was on when I arrived. I disputed the LIE. She then came back and said it came on during the wash service. I was told the water made the ABS WSL come one. Garbage!! What a pack of lies...which was it???....when I arrived or the wash service? I had just driven in the rain and the light did not come on!!! They tried to swindle another $900 out of me. She then stated that although Mercedes does not permit one wheel sensor to be replaced, they would do it for me since I was in a bind. I told her and the service manager that I don't have a problem with paying for repairs, as long as they are TRUE repairs. I knew there was not an issue with my wheel sensor. She said the sensor was corroded. I asked to see it. The service advisor told me that she would take a picture of it. I watched through the service window no picture was taken. She brought me a sensor that had ZERO corrosion on it!! I asked where is the corrosion, and she said it's in the piece on the wheel. If that's the case, there would have been some on the sensor that was given to me. Further, I was charged $185+ tax for an item that is $91.
I further know that it was a lie, because if the ABS light was on when I arrived why was that not written up in my multipoint inspection.

The service manager says that he told them to disable the sensor so the light would go off. They kept pressuring me to spend another $900 and then said they could take 20% off of that I refused and they then said will replace one and it'll be $185 when I receive the bill it was $202. She says it was because of the tax however she says that they only replaced the passenger side because it was had the worst corrosion. She had initially told me that Mercedes-Benz would not allow them to replace just one and that they are required to replace both. Yet as a favor since I was in a bind they would replace just the one.

Also said that it would be very possible in another week or two that the central light will come back on on the driver side. (As I write this update today, March 14, my Check Engine light came on the day after I wrote the survey review, Feb. 15. I have not been able to drive my vehicle since).

Further, I believe that this dealership runs scams because during my last service visit, I was told that there was an oil leak and that I could have it repaired when I came back in September (2022) for my B service. I didn't return in September. I returned today in February (2023) and nothing regarding an oil leak was mentioned during the 21 point inspection.

At my departure, I asked a salesman to speak with the GM. He/She would not come out to talk with me, and had the salesman refer me to the service manager. While talking with him, I reiterated that my issue was not monetary, but the fact that I was being charged for an unnecessary service. He seemed surprised when I told him that I was charged the $185.00+. He says he told them to disable the sensor light.

I will never return to MBOC. The entire experience has given me cause to question past repairs that I was told were needed. I have concluded that I will never purchase another Mercedes-Benz. Very disappointed with MBUSA handling of service issues.

Mbusa does not stand by their product. They basically washed their hands and stuck me with 4500$ bill for repairs. Labor cost at 275$ per hr. To tell me nothing, other than sorry we can’t help you. With less than 72000 miles on my car. Won’t be purchasing another ever. Sad to say!

Renewed my MercedesMe Embrace account and was charged for 4 years, stıll cant start my remote start on the app. Called over 20 tımes and get dıfferent storıes and never resolved my matter, horrıble mercedesme company and servıce,Wouldnt recommend for anyone

The absolute worst. Mercedes has discontinued their sos ( embrace system) triggering a warning light on my 2015 gla 250 saying sos inoperative, which blocks over my speedometer. They want me to pay $300 to go to a dealer to deactivate the warning that they caused. Unacceptable. Daniel OBrien 973-214-7870

Purchased a used 2016 E350 4matic with 82000 miles from a certified merecedez dealer. The vehicle was purchased as is but was inspected and sold to me as a reliable vehicle by a certified dealer. Drove the vehicle 5000 miles and have not had the car for two months because they can not find the issue. Was told by mercedez usa reps that nothing can be done and that I'm at the mercy of the dealer. Please do not buy used vehicles. Don't be like me I'm very saddened by my situation.

We called for roadside at 3:40 at 4:29 I got a text saying it would be there in 90 minutes. I called at 5 to check, he asked I wanted to cancel I said no. Checked the update at 6 said they were there. Called them, he said another two hours. Who is open at 8pm to fix a flat. Unexceptable service.

We own a 2011 BlueTec R350 MB which we extremely love and we can’t part with it even if it's no longer drivable. We did agree to participate at the beginning of 2022 in the Emission Modification program that the MB offered at no-charge for cars of our model. We gladly accepted it considering the benefits that were listed (extended warranty on some parts). Little did we know what that modification (present) would bring us in the near future. It took an entire week to complete all the work required and we received the invoice detailing all the changes made d on our car including the replacement of the timing chain and tensioner. After picking up the car, we did test it for the next few days but we didn’t really go on longer trips to check how our car would behave while driving for a longer period of time. After a few weeks, less than 2k miles after we picked it up from the dealership, we were having the first long trip after the extensive work done on our car and it was then when we had the most frightening road experience. While driving on a passing lane, the car made a sudden stop and the engine started shaking really hard while making a very loud noise. We pulled immediately over and never drove it again. It was in the middle of nowhere and we made lots of phone calls to our insurance and towing companies for help and we had to wait several hours until it got dark and we could hear coyotes howling close and nobody showed up. Luckily we were traveling in a group and we got a ride from the other group members to the nearest city that was about a few hours away where we spent the night at a hotel. From there we rented another car and a flat bend to tow our car to our destination (8 hours away from where our car broke). We called the dealership that performed all the emission modification work and we were advised to tow the car to the closest MB dealership since we were too far away from them. After several days we were told that the engine failed and they don’t really know what is going on with our car. They didn't even provide us with a loaner while working on our car. We towed it to another MB dealership for a second opinion and after several days of looking into it, we were told that most likely it’s an engine failure and in order to accurately diagnose it, we need to pay $5000. That was an extremely high price for us. We tried to negotiate the amount to no avail. Everyone who we talked to from both dealerships were expressing their compassion saying that it’s very rare when a diesel engine of only 111k miles on it would fail like this. They were saying this is a “baby engine” and with the history recorded from the previous dealership, the car was well maintained. We’re so disappointed that we accepted that offer that made us lose our loved car. We've spent hundred hours calling the local dealerships and the MB USA and we couldn't negotiate the price. A company with a MB reputation shouldn’t treat their customers like this. Nobody else worked on our car except for the dealership and yet, they took no responsibility for their work. What if truly the timing chain and the tensioner caused all these problems? Shouldn’t they check by themselves without having us pay extraneous amounts to diagnose the problem? We hope no one else goes through what we went through.

I have purchased Mercedes since 1975 and over the years contributed millions to service and buying your cars. Recently I experienced the worst service I have ever experienced since 1975. I had no idea Mercedes had gone so far downhill. Not only did you have my car in service for an entire month because you had a shortage of laborers and could not get to it but you had no loaners either. So I spent a fortune on a car rental just because you had no mechanics. Also you would not honor my extended $3600.00 warranty which I still pay $50.00 a month for in my contract and have NEVER used. You would’t cover a measly $1900.00 fuel pump. I will never buy another Mercedes again and since I am still paying for this one I may have you repo it and quit payments…I was treated like garbage. No one was nice, no one returned my calls no one gave a damn. Deplorable service…I could get more from a sleazy used car lot. I won’t need Mercedes Financial again because this was the worst experience of my entire life in dealing with Mercedes. I am seriously thinking about quitting payments just to get somebody to pay attention to my dire situation and that is pathetic. When you bless somone and they curse you. You then become the cursed. I have blessed Mercedes for years investing in new engines.(my 82 is still on the road) I have overpaid for cars over and over because I was so happy with the service provided. But this experience on 12/6/22 has been a nightmare beyond my wildest disappointment. I have been treated like garbage….after being a loyal customer all over the world since 1975. and I cant get anyones attention everyone in your customer service are liars and do not return calls and frankly don’t give a damn. Well then neither do I. I may have you repo it just because I am so upset and infuriated.

Nightmare lease from Mercedes Benz of Tamp Bay!!
I am a Physician and Healthcare Executive in the Tampa area. I leased a2019 E450 convertible from the Mercedes Benz of Tamp Bay with lease ending at end of August 2022. With the known shortage in many supplies during the Covid’s pandemic, I contacted Mercedes Benz of Tamp Bay dealership in January of 2022 to start my orderer of the E450.
I was referred to a Sale Consultant by the name of Mecca Murrah who I called right away. She answered my initial call and emailed me few options for the vehicle but never returned my additional calls or texting to complete the vehicle selection and options. With my very busy schedule I finally requested a meeting with her at the dealership in April 2022. We met then and completed the order for the new E450 with a PO# 0271742977. That was the last time I heared from Mecca Murrah although I tried to call here every two months for any update.

Without any information about the new vehicle, I decided in early August 2022 to stop at the Mercedes Benz of Tamp Bay dealership where I met with a Sale Manager by the name of Alex Cook. I reported my poor experience with Mecca Murrah and requested another Sale Consultant to manage my new leasing process. He provided me information about the location of the new vehicle but promised to contact me soon which he never did. I decided to return my 2019 E450, and use my college’s son car, which was completed by Alex Cook who again promised to contact me with updates. Well, again that was the last time to meet or hear from him.
In September 2022, I called the MB of Tampa dealership and requested to talk to the Sales Manager. I was connected to Nick Masky who acknowledged the ongoing poor communications and referred me to a new Sale Consultant, Alexandra Paulsen. She contacted me and promised to provide additional information the following week about the new vehicle. I contacted her about ten days after that as I didn’t receive any communications but she told me that she left the dealership to an another job!

I tried to call Nick Masky again however he was unavailable and another Sale Consultant, Adam Frisco offered to assist me. He did contact me once without providing any updates. I tired to call him and Nick Masky again but went to their voicemails and they never contacted me afterwards.

In all, my experience demonstrated very poor communications by the Mercedes Benz of Tampa Sales staff. However, the most important aspect is the incompetence and poor training of their leadership that clearly need immediate actions to avoid more customers like me from having any contact with such poor run organization in the future.

On the Website for Mbusa.com, under Electric vehicles, benefits, COST OF OWNERSHIP. You state that owning an Electric vehicle saves $540/year. When purchasing an electric vehicle via a Mercedes dealer, I was told that Mercedes would pick up the first 30 minutes of charging at Charge Point chargers. This apparently is not fully correct and I believe the sales associates need to clarify parking fees. I am still not exactly sure how MBUSA is issuing Mercedes Me Connect RFID cards and what the charging policy is. I cannot do a live chat with MBUSA on their website as it is down. I cannot call as that is down. I have to go through Mercedes me Connect and they transfer me to Charge Point. It was not Charge Point who told me I had 30 minutes free charging, it was Mercedes, or their authorized dealer representative salesperson. Oh of course, Mercedes cannot be responsible for what a third party tells its clients. There is no slap on the wrist, no phone ca/l to say, clarify the accuracy of your statements from MBUSA, just oh well we cannot control our dealers. WOW. This is great. Why buy Mercedes if there is no control from top to bottom. I am absolutely floored that a brand like Mercedes would not want better control over its downstream employees. I know in my business i own, if a subcontractor lied to the main client, there would be punishable results for that company or individual. MBUSA does have the ability to ensure that the dealerships clarify their terms and conditions of the true cost of electric charging via Charge Point and approved Charge Point controllers, remember, the dealership does not program the onboard computer of where to charge, MBUSA takes control of that, so I wonder, is MBUSA directly responsible for inaccuracies (lies or falsehoods) told by its downstream representatives. Would be interesting to know this. Yes i am upset this morning, only 3 weeks after purchasing a flagship vehicle at Mercedes. It is not the money, its the way we treat people. This is my first Mercedes, maybe my last due to the dealership and MBUSA lack of care.

I ordered a 2022 Mercedes Benz E53 Sedan in March, 2022. As of November 21, 2022, my car is still in Germany, built but not shipped. Dealers have already gotten 2023 E53 sedans with my same options and Mercedes will not tell me why my car is not shipping. It is already 1 model year old. This is unacceptable and I am cancelling my order and buying a BMW. What a way to treat a loyal Mercedes owner.

This is my last Mercedes Benz buy. I own a GLS 450. Went to the Tampa Mercedes Benz to replace all 4 tires. I was in the shop for over 10 hours believe or not. From 7:30am to 6:30pm! I decided to do this due to an upcoming trip. Spoke to the service manager and he could not give me an explanation for the long delay. All from the scheduler to the service director are a bunch on incompetence employees. This includes Tony, Luis, Fernando Muniz (Service Manager) and the director who left around 5pm and who did not even investigate the delay even when the service agent Angelo Ingrassia (perhaps the most straight forward employee) went to speak to him directly. Not even a discount (free oil change) nothing. This dealer has banners all over the place for over a decade of been the Best of the Best. I question the validity of these banners. I am a retired Colonel in the US Army and a war Veteran. I also worked as a district manager for a US Retail Company for 22 years. I used to teach customer service principles and training development. Believe, these people have no personality. They go about their own business. For a Mercedes Benz dealership they are not worth the money you invest in them. You get nothing in return. There is no free anything - not even coffee for customers. They have a small eatery where you pay for coffee and drinks. And they tell you - go the waiting room and have a cup of coffee. I spend over $20 in snacks during my 10-hour wait. Insane. Really horrible experience. This morning I checked the tires. The rims were all greasy and hand stains all over a $90k car. Incredible. Don't waste your time buying a car there. A toyota/gm dealership gives you a better service and better shopping experience.

My 2014 E 350 broke down at 92k miles.
Transmission oil got into radiator. Must be defective when purchased. Regularly serviced at their dealership who told me to call Mbenz USA to split invoice of $13k.
Darrell in customer service replied my call after a week and was very very rude. Had no good explanation. Said sorry it’s bad luck.Never replied my emails. The dealership felt sorry for not getting any help from Mbenz USA.