Mcdonaldsapps Avaliações 

The all app it's one joke. Today I made order, usually I trying to not do that because always missing something from the order and I want to check before take my order to at home. But today I did it. I order from the McDonald's app and my order didn't arrive. When I opened the app I saw is ready delivered 5 minutes ago from UBER to the wrong address.
I saw some picture with some clock on the wall. Definitely that isn't my house.
The biggest problem come when i tried to resolve that issue. YOU CAN'T!!! Nobody can't. I tried to contact McDonald's i went there but nothing they can do. The all problem is 1 time if you see your order you can't go back to see the uber details. From the app you see only how they did there job well and order is ready in the past. When try to contact someone they want order number , you can't see that number. You can find UBER number but again it's send you to the app and there want order number and again and again I been in one circle for wasting my time and money.
I'LL NEVER USE THAT APP FOR DELIVERY!

Dislike the fact you raised how many points things cost. I've had such problems with the app and at one point LOST OVER 12k points that just disappeared!! People are struggling and they should be rewarded not penalized. I'm sure mcd's is managing far better than most families. ps at least your bringing back the good apple pies !!!

The location off of 242 in conroe 77385 had me waiting more than 10m for a breakfast sandwich and I ordered via mobile. I order mobile so it can be ready when I'm there so I won't have to wait much time. I'm a driver so time is precious to me. I talked to the owner who was there and she said she would talk to them but I didn't feel convinced and I felt like she was in her own thoughts and was trying to brush me off. This McDonald's have to be out of there minds to expect paying customers to wait long for food. They will spend their money else where. So this is unacceptable. Bad business practice.

Absolutely appalled by the service I have just received on the McDonalds app just ordered my son and I a meal and when it got delivered it was delivered in a Sainsbury’s bag not an insulated bag the food was cold ! When I complained to customer service I was told after looking into this it was delivered in the time slot and will not be getting a refund even tho it was delivered in a Sainsbury’s bag and not the proper delivery bag that is insulated I have proof of the messages that was sent and even more disgusting is that she agreed that not putting the food in a proper insulated bag would have an effect on temperature I still would not be getting a refund as it was delivered in the time slot !!!!! It was delivered by uber

AWFUL! Honestly I have used my app a fair few times recently when I input my address it appears 5 roads away from me. The driver won’t bring it and will say oh it’mcndonalds and they say vice versa. I would actually love trust pilot or someone to look into this because the customer service is clearly horrendous. But McDonald’s try to keep you with points which actually then give you free stuff but is amounts to nothing because they actually end up paying more?? And then there is no one to contact when it goes wrong. Basically use uber or Deliveroo. It is not worth it.

Terrible service. I ordered food using the app, I was waiting for food over 1.30 min. And nearly after 2 hours my order was cancelled. Ridiculos. Now I have to wait around 15 days for refund. If dont oay me back after 15 days contact with MC Donald. Terrible

Ordered a delivery £26.03 they have took 4 separate payments of same amount app live chat is useless telling me contact Uber but it's not Uber who took payments it's McDonald's now I need wait until Monday until it clears ask my bank clear it will be deleting app!!! Over £100 took from by account.

I am working nights for the NHS so I ordered off the McDonald’s app for myself and my family. I used my NHS 20% discount. They took the payment and my order was cancelled before they even accepted it at the restaurant. I’m now down £48.96. The customer service electronic assistant is useless and very frustrating as it is not tailored to individual needs. I called the restaurant and they were very dismissive and just said it was not their problem as I ordered on the app. Do not order from McDonalds using the App. They will scam you.

I arrived at McDonald’s in Walkden yesterday lunchtime to place an order. The app was so glitchy I had to manually input the code. When I sat at the table to await the arrival of my order I noticed that my previously earned rewards had vanished from my account. The staff didn’t want to know referring me to the online help. What an absolute joke I simply went round and round with no answer given.

The app won't go to my payment method so I can change it. I have tried everything they told me to try with no success. This is the worst app I have ever tried to use.
I know the corporation has heard of thousands of problems experienced by users, but apparently just don't care enough to fix it.

Their app sucks! For a major food franchise there is no excuse for the app to not allow you to change your payment methods.

Ordered online through the app, when it arrived there was an item missing. I queried the missing item and a refund was issued but I never received the refund.

Beyond hateful. The staff hate it too. Spectacularly poor that a company this big provides something so unutterably execrable. Aaaaargh

Mcdonald App is garbage now. I was able to open App and look for specials and order without having to sign every time. NOW YOU HAVE TO SIGN EVERY TIME YOU OPEN APP AND ON TOP OF THAT THEY SEND YOU A CONFIRMATION TO YOUR EMAIL AND THEN THEN YOU GO BACK TO YOUR APP TO CONFIRM. Mcdonalds you are garbage

It put our order to the wrong location and we had to drive even further out

Very disappointing experience as an Uber Eats driver. I arrived around 2:30 AM to collect an order and waited at the pickup door for about 15 minutes, but no one opened the door or even acknowledged me.

After waiting, I went to the drive-thru and was told to go back to the pickup side again. I waited another 5 minutes there even though the order was already prepared. This kind of treatment wastes drivers’ time and delays customers’ deliveries.

Delivery drivers are also part of your business. Ignoring us and making us wait unnecessarily is very unprofessional. The restaurant needs to improve how they handle Uber Eats pickups, especially during late night hours.
This caused unnecessary delay for the delivery and for the customer. I would appreciate it if the staff could respond to delivery drivers more promptly and provide clear instructions for pickups, especially late at night.

Location: 26 Wisemore, Walsall WS2 8EZ.

There is a manager called brad my wife just got out of hospital and he helped us out he is based on manchester road he is fantastic customer service macdonalds should be proud to enploy incredible human thank you brad and mcdonalds ❤

too much info required to use mobile app.

Beyond frustrating that this is the worst app I’ve ever used on my phone I would trust a porn app more than a McDonald’s app. It crashes constantly. It keeps pulling up the wrong location despite having selected a favorite multiple times it always takes the wrong McDonald’s. I’ve actually ordered in the past and I ordered it by McDonald’s only find it sent the order to some McDonald’s into town next over I had argue with a manager to get my money back, cause I didn’t feel like driving across town to another freaking McDonald’s. The app is not just buggy it’s more viral than Covid. As a major corporation allow this to exist to lead the whole freaking platform start fresh maybe hire some kids actually know how to do tech work. Don’t just tell the kids are usually work the fryer to put something together and hope for the best.

Absolutely terrible. Almost impossible to get a refund when you are charged for missing items