McQueen Hair & Beauty Avaliações 

274
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Super service, really friendly, Jess is wonderful and the general feel is so lovely, I feel like I’m coming in to spend time with friends even though I’ve only been twice. I needed a big change and Je... Ver mais

Avaliado com 5 de um total de 5 estrelas

Simon at McQueen's is just wonderful. He managed a colour correction on my hair, that all other salons/stylists refused to help me with. Post chemo my hair grew back black grey, and was messed up els... Ver mais

Avaliado com 3 de um total de 5 estrelas

As usual a good haircut and pleasant staff for the greater part. I don’t think I’ve met the abrupt East European on the till before but being so insistent that I pay £5 for a 30p disposable mask left... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My first visit to McQueen Hair & Beauty and I am very impressed. I had a consultation with Karen who gave expert advice on how to change my current style and highlights. I now have fantastic new sty... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Cabeleireiro
  2. Técnico em Extensão Capilar
  3. Loja de produtos para cabelo
  4. Serviço de Depilação
  5. Cabeleireiro Unisex
  6. Serviço de depilação a cera

Informação fornecida por fontes externas variadas

Hair & Beauty boutique specialising in hairdressing and beauty services, stockists of Kerastase hair care, Kevin Murphy and Neal & Wolf premium products. Beauty stockist of Decleor, Guinot, Lycon and Shellac nail care. Unisex expertise hair cutting, colouring and Keratin smoothing services. Comprehensive range of pampering beauty services, massage, facials and waxing for him & her.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

274 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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3,7

Todas as avaliações

(274)

7 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Looking forward to my next appointment

I had the enormous pleasure of having a cut and colour with Si just over a week ago and am thrilled with the result. As previous reviewers have stated, I feel for the first time in a long while that I came out of the salon with the hairstyle I had hoped for. The salon is unpretentious and relaxed, and all the staff I interacted with were absolutely lovely. Thank you!

20 de agosto de 2021
Avaliação não solicitada
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Resposta da McQueen Hair & Beauty

Hello Nicola
Thanks so very much for sharing your salon experience and 5⭐️ review.
McQueen team

Avaliado com 5 de um total de 5 estrelas

Very happy with my cut and finish with…

Very happy with my cut and finish with Lauren. Took advantage of the 39 offer … next time Parting Highlights.

11 de agosto de 2021
Avaliação não solicitada
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Resposta da McQueen Hair & Beauty

Hello Maggi
Thanks so very much for your wonderful 5star review. Always a pleasure.
McQueen team

Avaliado com 5 de um total de 5 estrelas

First time haircut and blowdry

My daughter had her hair cut for the first time - she's 14 at McQueens and she's delighted with it.
Si was great; amazing haircut and very professional service. She is so pleased with her new look.

26 de julho de 2021
Avaliação não solicitada
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Resposta da McQueen Hair & Beauty

Hi Becky
Your daughter’s hair looked amazing today. We are delighted she is happy with her new hair style.
Thanks so much for sharing your experience
McQueen team

Avaliado com 5 de um total de 5 estrelas

I love having my hair washed

I love having my hair washed. It is so relaxing and I trust Si, my stylist to make a really good job of any cut perm or blow dry that I have. He ALWAYS makes me feel good about myself and at my age that is very important.

The extras - the coffee, hot towels, make the experience one of the best and at the end of the week it really is important.

Not every week but regularly I have my nails trimmed and polished by Natasha - another charming member of the team. I love the fact that I don't feel pressurised into having something outrageous done. This week my nails are a pearly pale blue with some sparkle added.

As I had had a really grotty week I came feeling on top of the world in spite of the appalling weather.

Love you both.

5 de junho de 2021
Avaliação não solicitada
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Resposta da McQueen Hair & Beauty

Hello Hazel
Thank you for 5 ⭐️ review and sharing your experience. We always seek to delight you as you truly deserved to be pampered.
McQueen team

Avaliado com 5 de um total de 5 estrelas

My daughter had her ears pierced today…

My daughter had her ears pierced today and I was so impressed by Si’s lovely cheerful nature! Such good fun, and really took any fears away! So impressed by the hygiene and care thank you so much Si, total star you are! 😉

3 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a fabulous experience

What a fabulous experience. 14 year old desperate to have her ears pierced but shy and nervous. Si was utterly splendid - warm, welcoming and made it all really special event. Thank you Si and Mcqueens for making a small thing feel like such a special thing.

3 de junho de 2021
Avaliação não solicitada
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Resposta da McQueen Hair & Beauty

Hi Victoria
Thanks so much for your wonderful
5stars review and sharing your experience.
We value your custom and always strive to exceed expectations
McQueen Team

Avaliado com 5 de um total de 5 estrelas

I had the absolute pleasure of having…

I had the absolute pleasure of having Si and Elise do my hair cut and colour today. They listened to everything I requested, offered amazing advice and the result is just simply beautiful. I felt as ease that I was in very good hands and I will certainly be back!

31 de maio de 2021
Avaliação não solicitada
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Resposta da McQueen Hair & Beauty

Hello Claire
Wow we always aim to delight our wonderful clients. Thanks so much for your 5 star ⭐️ and sharing your experience.
McQueen team

Avaliado com 4 de um total de 5 estrelas

Rectified my issue and all resolved

After having such a nightmare with hairdressers and their service and apparently it’s such a difficult thing to find a hairdresser who can cut my hair and shave my side without charging a fortune I decided to cancel my apt with another hairdresser who basically said £70 wasn’t enough and they could see what they can do for that price which left me feeling uncomfortable. However I managed to get a next day appointment with McQueen in Tunbridge wells. I knew exactly what I wanted and they were happy to do this without charging extra to do this. Amelia who did my hair was amazing actually interacted with me and made me feel comfortable, she did my hair exactly how I wanted it and I left a salon finally feeling amazing for the first time since the first lock down, I will definitely go back to see her. This hairdressers actually care about looking after you and understanding your needs. This will be my hairdresser from now on.

Well first service was excellent wanted to see hairdresser again turns out she’s gone , I wanted to look at colour and said I would need to have a “free”consultation to discuss prices
Went saw a girl who basically quoted me the price for full head toner and cut which they could of just told me the price list took a Chunk of my hair to test and then demanded £50 deposit which I didn’t have and was said it was for new customers said I have been here before and she abruptly said “not with me” then got annoyed I couldn’t part with £50 there and then. Also never called me back to say how my test strand worked so she probably just threw it in the bin along with her attitude so I guess I won’t be going back such a shame that customer service is not a thing anymore especially in t wells

Update - Si rectified the situation and I put it down to the girl having an off day , Si understand s the importance of customer service and I’m very happy with the cut and blow dry I had with him so I have adjusted my rating

30 de maio de 2021
Avaliação não solicitada
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Resposta da McQueen Hair & Beauty

Hello Debbie
Thank you for your review, we are sorry to learn of your experience. The salon manager will contact you directly.
McQueen team

Avaliado com 5 de um total de 5 estrelas

10th Birthday Pamper by Elise.

It was my 10th Birthday. And I went for a pamper session. The staff are so friendly and lovely and listened to what I asked for. They had set up a balloon arch and put sweets and a birthday badge out. And my hair smells absolutely AMAZING!!!! Thank you very much Elise for taking care of me and making me feel special. We will be coming back. 5 star treatment.

22 de maio de 2021
Avaliação não solicitada
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Resposta da McQueen Hair & Beauty

Hello Jane
We are delighted to know you loved your hair. Thank you for sharing your experience.
McQueen team

Avaliado com 5 de um total de 5 estrelas

First time here, worth the wait!

First time here. Been a long time since I've had my haircut! There were a few issues about times and a lot of emails / texts which was a little frustrating but no big deal. My haircut and colour was great by Elise - she actually listened to the look I wanted - she was efficient, quick and my hair smells and feels great. Another nice girl washed it and did a head massage which was wonderful. Thank you all. I'll definitely be back.

13 de maio de 2021
Avaliação não solicitada
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Resposta da McQueen Hair & Beauty

Hello Debbie
Thank you for your wonderful feedback. We appreciate you taking the time to share your experience.
We always strive to delight you and look forward to your next visit.
McQueen team

Avaliado com 5 de um total de 5 estrelas

First Timer😃

First time I'd been to Mcqueens, nice chic clean salon with friendly staff....Szandra made me feel very welcome, she was very knowledgeable, my hair smells great, now that I have purchased the Kerastase defense thermique product direct from the salon...would defo recommend to friends

6 de maio de 2021
Avaliação não solicitada
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Resposta da McQueen Hair & Beauty

Wow Janine thanks so much for your delightful feedback. We appreciate your custom and support.
McQueen team

Avaliado com 2 de um total de 5 estrelas

Wouldn’t recommend

I booked into McQueens TW as my usual hairdresser (The Chapel) was full but was happy to try somewhere new. The place is a bit run down and basic and I was charged £65 for a 25 minute (max) haircut ie a couple of inches trimmed off in a straight line, no actual styling required. This is twice as much as the Chapel for a much worse customer experience so I won’t be back.

5 de maio de 2021
Avaliação não solicitada
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Resposta da McQueen Hair & Beauty

Thank you for your review.
I am truly sorry to learn of your disappointment with your recent visit to the salon.
Salon manager Si will be contacting you directly to discuss your experience.

Avaliado com 5 de um total de 5 estrelas

Excellent

I have been going to McQeen's Hair & Beauty for nearly year now.
Excellent service as always. Si does a great job with my hair.

8 de janeiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous experience

Fabulous experience. My hair felt amazing! Will definitely be back!

1 de novembro de 2020
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Resposta da McQueen Hair & Beauty

Thanks Andrea for your amazing feedback & 5⭐️
We value your custom and supporting independent salon
McQueen team

Avaliado com 5 de um total de 5 estrelas

Well pleased

A very good experience, good covid guidelines,
All in all would recommend.xx

25 de outubro de 2020
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Resposta da McQueen Hair & Beauty

Hi Susan
Thanks so much for your 5⭐️review
We value your custom and supporting independent salon.
McQueen team

Avaliado com 5 de um total de 5 estrelas

Elise my stylist is great

Elise my stylist is great. My first visit and def would go back. The salon is thoughtfully set up for covid19 making one feel safe and comfortable.

20 de outubro de 2020
Avaliado com 3 de um total de 5 estrelas

Average

First visit I was left waiting 45 mins after my hair was washed, but decided to give them another try. Second visit I had a very definite patch after my highlights but they didn't hesitate to tell me to come back so they could fix it when I complained. Unfortunately though fixing the patch felt rushed and the colour didn't lift as much so it still looks a bit patchy. All in all they were all lovely people but I don't think I got good value for money. I am extremely fussy though so it could be me!

14 de outubro de 2020
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Resposta da McQueen Hair & Beauty

Hi Sue
I am so sorry we have disappointed you
McQueen team

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