MCR GAS Avaliações 

40
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Josh was fantastic, he was so helpful and explained everything really well when mending my boiler. Jade was the lady who communicated with me throughout and she was brilliant too. I’m very happy Thank... Ver mais

Avaliado com 5 de um total de 5 estrelas

We had a new boiler installed in a new location. The service and knowledge were first class. Two engineers worked on our job for two days solid and didn’t even stop for lunch - really polite & friendl... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have used MCR Gas a few times for boiler servicing and plumbing. We wouldn't go anywhere else as the service is professional, reliable and easy to use. We had our shower mixer bar replaced today an... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had my boiler serviced and the guys was great. Offered to take their boots off. What impressed me the most was they found I had a slow leak on the boiler pressure. They traced it to a loose fitting. T... Ver mais

Detalhes da empresa

  1. Engenheiro de Petróleo e Gás
  2. também em
  3. Encanador
  4. Engenheiro
  5. Fornecedor de Caldeiras

Escrito pela empresa

At MCR Gas, we can offer you instant quotes using online video calling! Our team members take a look at the problem using a popular video chat program, including Facetime, Whatsapp, or Zoom to evaluate the problem, determine the cause, and then let you know what needs to be done. This allows us to get you the information you need quicker and more conveniently than ever before! The best part - all video quotes are currently FREE!


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

40 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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4,7

Todas as avaliações

(40)

10 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Cannot recommend highly enough the…

Cannot recommend highly enough the experience of buying and having fitted a new boiler from Ryan and his amazing team. Prompt appointment times and courteous and experienced gas engineers. I have already recommended to all my friends. Will definitely be my go to place in future.

4 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Sadly I had a poor experience and a…

Sadly I had a poor experience and a very unsympathetic response.
I paid nearly £500 pounds for a shower leak. A leak they failed to fix. The receptionist says they'll need to send a quote for them to come back. Apparently, they'd diagnosed the problem incorrectly.
So, I'm out of pocket and left in the same position with water pouring into my kitchen.
Depressing.

25 de março de 2025
Avaliação não solicitada
logotipo da MCR GAS

Resposta da MCR GAS

Dear Yvonne,

Thank you for taking the time to leave your feedback, although we are naturally disappointed to read your comments.

We would like to clarify a few important points, as we do not agree with the picture that has been painted in your review.

Your initial call-out was for no heating and no hot water – a distressing situation in which you mentioned feeling unsafe in your own home. Our engineer attended promptly, identified the issue, and restored both your heating and hot water – something other companies had failed to do. At the time, you were extremely pleased with the service we provided.

Regarding the shower leak, this was a pre-existing issue. When we attended, we could clearly see previous work had been attempted, including an access hatch already created in your kitchen ceiling. Upon inspection, we found a cracked 40mm plastic fitting visibly leaking, and we took the time to explain the findings to you in full. You were happy for us to proceed with replacing the faulty trap and fittings, which we did. The shower was tested thoroughly by our engineers afterwards and no further leaks were present at that time.

You later contacted us again to say there was still a drip. We returned without hesitation or charge and identified a completely separate issue – movement in the floor causing the shower tray to pull away from the subfloor when in use. We explained that the only proper fix would be to have the wet room floor redone, but in the meantime we attempted a temporary seal, explaining it might not hold. Unfortunately, as we advised, this temporary solution did not work.

You then called us again, and we returned once more – again, at no charge – to explain the situation and the need for more extensive remedial work.

We fully understand that these issues are frustrating and costly, especially at this time. However, we want to be clear: at no point did we misdiagnose the problem. We addressed each issue as it presented itself and were transparent throughout. The total charge was £102 for the initial breakdown (which was resolved), and £408 for the shower trap replacement – which included parts and labour. The two follow-up visits were completely free of charge.

We believe we have acted professionally, honestly, and fairly at every stage, and we’re disappointed this hasn’t been reflected in your review.

Avaliado com 5 de um total de 5 estrelas

Had a new boiler fitted,very easy to…

Had a new boiler fitted,very easy to order online,good information for the type of boiler I needed,Jamie and Josh were very diligent and pleasant,will definitely use Mcr gas again.

Richard.

5 de março de 2025
Avaliação não solicitada
logotipo da MCR GAS

Resposta da MCR GAS

Hi Richard,

Thank you so much for your kind words! We're really pleased to hear you found the process easy and informative — that’s exactly what we aim for. Jamie and Josh will be chuffed to know their efforts were appreciated; they always take pride in delivering a high standard of work.

We’re delighted you’re happy with your new boiler and look forward to helping you again in the future whenever you need us.

Thanks again for choosing MCR Gas!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Engineers arrived as arranged, got stuck into the boiler replacement, job completed on time and cleaned up afterwards, fantastic job, would definitely recommend x

17 de fevereiro de 2025
Avaliação não solicitada
logotipo da MCR GAS

Resposta da MCR GAS

Hi Allyson,

Thank you so much for the lovely review! We’re really glad to hear everything went smoothly with your boiler replacement and that our engineers left everything clean and tidy – that’s exactly what we strive for on every job.

We truly appreciate your recommendation and your kind words – it means a lot to the team!

Avaliado com 5 de um total de 5 estrelas

Fantastic local company

Fantastic local company, who were prompt to service and fix my boiler and sort what was needed so I had hot running water and a warm home my little boy and I. All sorted within 48 hours.
Friendly and helpful. Amazing customer service! Would highly recommend!

3 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

10/10 Service

Great experience with these guys. Super efficient and professional. Go above and beyond for customers, would highly recommend. 10/10 service

20 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic experience with mcr gas

Fantastic experience with mcr gas, had a leak on our boiler on Christmas Eve and Marley the engineer was with us within a couple of hours of contacting them he was very respectful of our house, explained what the problem was and ordered the parts, ensured we had heat and hot water over the Christmas period and returned yesterday (3.1.25) to fit the parts….again Marley explained everything throughout and would highly recommend using mcr gas! Marley is a credit to your company as you don’t normally get this kind of customer service anymore….one last thing the price was very reasonable!!!

24 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service from start to finish

Great service from start to finish. They listened to all my requirements and then gave me a very reasonable quotation on 3 different boiler options. There was no sales pitch or hard sell. Emma was very helpful in making arrangements for a convenient day for installation. Marley and Jamie arrived as expected. Text messages were sent with ETA and tracking options. They were both polite and professional. They informed me of how long the job would take and got straight to work. They completed the job on time and cleared everything away. A very neat job. They then took time with me to go through the operation of both the boiler and the thermostat. Unfortunately 4 weeks later I had a small problem with the thermostat and receiver not communicating with each other. Chris talked me through how to override them so we had heating and then came out the same day to fit a new receiver.
I cannot recommend this company enough. Seldom do you find companies now that pride themselves so much on customer service but I found one with this company. Everyone I either spoke to on the phone or had working at the house were just lovely, genuine people. 5 star service for sure.

29 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

M/c gas company …

Fantastic company from speaking to Emma to having it fitted by Stefan within a couple of days. This close to christmas and no boiler so we are so grateful tk m/c gas for their professionalism and speedy outcome .we would use them again in a shot and would highly recommend. Great job done cleanly and with care and great price .thankyou so much

20 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend!

Cannot thank these enough! Especially Ryan. He has so much patience. Quick efficient installation for 2 commercial brand new boilers for my work place Mecca. Very Quick and Hassle free installation with Ryan going above and beyond before and after installation to. Made me feel totally at ease and very friendly engineers. Highly recommend!

20 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A huge thank you to Emma, Ryan & Team

A huge thank you to Emma, Ryan, and the team at MCR Gas for their outstanding service! 🙌 They went above and beyond to service our boiler at our commercial premises, sorting everything out in record time. 🚨 Their professionalism and efficiency are second to none. Highly recommend them for anyone in need of top-notch gas services.

Thanks again, Emma & Ryan – you’re lifesavers!

Jason Davenport

#MCRGas #BoilerService #TopNotchTeam #CommercialBoilerExperts #HighlyRecommended #ProfessionalService #QuickAndEfficient #UKBusinesses

10 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Help in new property

I’d just moved into new house and the HIVE was very perplexing. Ryan explained how it’s unique to an individual and not the property but sorted it for use in meantime without the app.
He’ll be coming back to service the boiler and for my own HIVE.

2 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Where do I start

Where do I start? Fantastic engagement from start to finish including calls on a Sunday, Really helpful is Emma, she sorted Everything out for me.
Really good prices I would recommend them to anyone.

9 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class service from MCR GAS

First class service from MCR GAS! A late night call out and then a brand new boiler fitted in 24 hours. I cannot recommend them enough. The customer service and expertise was exceptional. I highly recommend.

21 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Really disappointing - No show

Really disappointing. Had an appointment booked. Received a call to ask if I could change it. I explained I had booked the day off as I had booked a few appointments at the property on that day and was told its ok that you could still attend you would just move a few other things around. Checked that you were sure and was told you was. On the day of the appointment I waited in the property and no one turned up. I have used your company on a few occasions and always had a great experience and actually recommended you to friends and family. However for you just then not to show up is really disappointing. If you really couldn't attend that day you could have just informed me on the call when we spoke and I could have made other arrangements. To just be a no show is really not good

27 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

HIGHLY RECOMMEND

Ryan has been to our house on a number of occasions, all emergency calls. He resolved each problem quickly and efficiently. Nothing is too much trouble for him. His work is always too a very high standard and I would highly recommend him.

19 de setembro de 2022
Avaliação não solicitada

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