Very recently I was the victim of a fraud and had no idea until I was contacted by letter by Moorcroft. I was met with kindness and understanding and they undertook communication with Tesco Mobile.... Ver mais
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Veja o que dizem as avaliações
I had a great time dealing with Moorcroft, as much as you can with a debit collection company. The text me and emailed, I had no harassing phone calls. The email and text asked me to login and there'... Ver mais
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I was sent a letter, it stated refer to their website, but it is not accessible to me, I am in Brazil. I have sent them an email in the hope that they may reply to me with an explanation of what thei... Ver mais
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The agent was helpful and showed empathy to a situation caused at no fault of my own. He offered a solution which I acted upon and everything was resolved efficiently.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.
Informações de contato
Moorcroft House, 2 Spring Gardens, SK1 4AJ, Stockport, Reino Unido
- 01614752858
- customers@moorgroup.com
- www.mdrl.co.uk
3,7
Bom
319 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This company are the worst to deal with…
This company are the worst to deal with the financial ombudsman should look in their practice about mental health problems
9 de outubro de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd."
Great service.
Was great to be explained things in detail, and did everything possible so that i didn't run into any more dept, the service was great.
16 de setembro de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Very helpful and friendly
Very helpful and friendly
Advice was well explained
3 de outubro de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Had very good virtual chat with Emma C
27 de setembro de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
The agent was helpful and understood my…
The agent was helpful and understood my situation. Agreed reasonable affordable terms.
17 de setembro de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Help was out there
In a set of circumstances out of my control I was in need of this service. The letter was extremely concise and contact number given. The phone was answered promptly and the conversation that followed was extremely reassuring, helpful and compassionate. The options were given to me and solutions were outlined and in fact a very stressful situation was resolved quickly.
16 de setembro de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
The service I was given was…
The service I was given was professional and extremely helpful
16 de setembro de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
This company are here to help you and…
This company are here to help you and resolve your debt. They are very considerate and helpful. As long as you are honest they will do everything possible to help
9 de setembro de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Online Portal.
Accessing online portal difficult, each time i attempt this hit a dead end.
4 de setembro de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
Please may we also ask that you now try registering again on our website, and if you would like to discuss this matter further, please contact us by phone on 0161 475 2858.
Alternatively, you can chat online with a live service agent from our website www.MDRL.co.uk during our normal opening hours.
With regards,
Moorcroft Debt Recovery Ltd.
Good customer service helps resolve the issues
I was able to get answers for my request via good customer service
29 de agosto de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
People who understand others…
People who understand others circumstances… i felt no judgement and they took great care of me and they are very kind ans knowledgeable.. I’m very greatful as we came to a manageable agreement
28 de agosto de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Moorcroft Debt Recovery
A courteous and patient person to talk with.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Hi
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Continuing to call and email me about a…
Continuing to call and email me about a debt that they seem to think i owe...rewind 2 years! A virgin media package i agreed to included an 02 sim card on contract for 12 months. I didnt want the sim card but could not get the virgin package without it so agreed since it was only £5 per month. 2 months into the contract i still hadnt recieved the sim card and 02 refused to send another but continued to bill me which i didnt pay. After numerous fights online and by phone 02 agreed to refund the bill payments and i cancelled...they then attempt to charge me a cancellation fee which i also refused to pay since they didnt provide me with the service they agreed they would. Sim card never sent, never activated and therefore never used. So now the outstanding payment has been passed to debt collection...good luck trying to get a penny from me! Keep emailing they will be ignored. Keep calling it goes right to spam! 🤣
25 de agosto de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
While we do not feel that your comments accurately reflect the service you have been provided, please be assured we are here to help. If you would like to discuss this matter further, please contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
With regards,
Moorcroft Debt Recovery Ltd.
took outstanding payment on behalf off… tesco mobile
took outstanding payment on behalf off tesco Mobile
and said you would forward to tesco payment department
also said that they would also get removed from my credit report
very helpfull
19 de agosto de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Please don't worry about calling Moorcroft they really are helpful
Very helpful and reassuring each time I called
13 de agosto de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Moorcroft scam and liars email from some debt company in…
Got email from some debt company in Manchester they say moorcroft have contacted in the past. Yet they have never sent a letter email or called me now they threaten me with ccj proceedings🤣🤣🤣🤣🤣🤣 They never ever contacted me. Then pass my private details onto another debt recovery scam. Yet neither have provided any prove of any loan they believe i have had. If i do owe money then it is down to the company or provider to contact me on such assumptions. But as I have never had a loan or any contracts is obvious these are fake assumptions.
14 de agosto de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Extremely supportive
I found myself in quite a difficult financial situation and they were acting on behalf of a client, but they were extremely supportive, understanding and helpful and I never felt pressured at any time.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd
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