Moorcroft Debt Recovery Avaliações 

321
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had a great experience with my moorcroft agent. I was in debt and needed help paying off my credit cards. They supported me throughout the entire process, explained everything clearly, and made ever... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very recently I was the victim of a fraud and had no idea until I was contacted by letter by Moorcroft. I was met with kindness and understanding and they undertook communication with Tesco Mobile.... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I was sent a letter, it stated refer to their website, but it is not accessible to me, I am in Brazil. I have sent them an email in the hope that they may reply to me with an explanation of what thei... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a great time dealing with Moorcroft, as much as you can with a debit collection company. The text me and emailed, I had no harassing phone calls. The email and text asked me to login and there'... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Cobrança
  2. Cobrança de débitos

Escrito pela empresa

Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

321 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(321)

123 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Scam?

Scam?

Constantly chasing for an eBay debt in a name I don't know. Checked with eBay there's no debt on my account.

Tried to contact MDRL by phone and email and ignored.

UPDATE 01/05/25

Received a call from Noel which was triggered by this review. I explained to Noel that we'd had many SMS and calls asking for a name we weren't familiar with and each time were told they'd remove from the database, but obviously didn't action.

Noel found the phone number and promised faithfully we wont get further calls.

I'm pleased Noel phoned, but it's disappointing that a negative review is the only way to get action with so many companies.

7 de abril de 2025
Avaliação não solicitada
logotipo da Moorcroft Debt Recovery

Resposta da Moorcroft Debt Recovery

Hi Chris,

Thank you for sharing more information with us about this. I'm glad that we've had the opportunity talk this through with you and resolve the matter. If you have any further questions please give us a call on 0161 475 2858 or email customers@moorgroup.com.

With regards,

Noel

Avaliado com 1 de um total de 5 estrelas

Harassing

Harassing, have specifically told them my situation on number of occasions that i can not afford to pay and am seeking a DRO. They will harass you with endless phone calls causing distress,

28 de março de 2025
Avaliação não solicitada
logotipo da Moorcroft Debt Recovery

Resposta da Moorcroft Debt Recovery

Hi,

Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.

Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.

With regards,

Moorcroft Debt Recovery Ltd.

Avaliado com 1 de um total de 5 estrelas

Absolutely pathetic

Absolutely pathetic! They and contact them and you can’t get through! You then try to use the “live chat” feature…. And all you get is a blank screen without your messages showing up. Just a bunch of pirates!

12 de março de 2025
Avaliação não solicitada
logotipo da Moorcroft Debt Recovery

Resposta da Moorcroft Debt Recovery

Hi,

Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.

Please be assured we are here to help. Please contact us by phone on 0161 475 2858 or email customers@moorgroup.com to discuss this matter further.

With regards,

Moorcroft Debt Recovery Ltd.

Avaliado com 1 de um total de 5 estrelas

Fishing

Call them back after receiving letter with quarter of the information and they couldn't provide me with any further discussion if I did not provide my full details. If they contact you they should be the ones to provide all of your information and not the contrary. Fishing!!!

31 de janeiro de 2025
Avaliação não solicitada
logotipo da Moorcroft Debt Recovery

Resposta da Moorcroft Debt Recovery

Hi,

Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.

Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.

With regards,

Moorcroft Debt Recovery Ltd.

Avaliado com 1 de um total de 5 estrelas

Caught trying to amend direct debit…

Caught trying to amend direct debit from one company to yourselves, good job Barclays Bank picked up on it? Without my consent ……under The Theft Act 1968, that’s called trying to “obtain money by deception???”

5 de março de 2025
Avaliação não solicitada
logotipo da Moorcroft Debt Recovery

Resposta da Moorcroft Debt Recovery

Hi,

Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.

Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.

With regards,

Moorcroft Debt Recovery Ltd.

Avaliado com 1 de um total de 5 estrelas

Sending fake letters

They have send fake letter without any information asking to call them to talk about debt recovery.

22 de fevereiro de 2025
Avaliação não solicitada
logotipo da Moorcroft Debt Recovery

Resposta da Moorcroft Debt Recovery

Hi,

Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.

Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.

With regards,

Moorcroft Debt Recovery Ltd.

Avaliado com 5 de um total de 5 estrelas

Responsive Company

Spoke to Charlie today regarding debt of a tenant during tenure of a previous landlord, and feel confident that the trace team will now look elsewhere ASAP for the individual, and that my tenant will get quiet enjoyment of the property.

20 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Received letter saying that I owe them…

Received letter saying that I owe them money from EBAY Commerce UK Ltd.
My Ebay account is £0.00. Reported to Ebay Spoof EMAIL ebay.co.uk
Tried Chat Bot with them quoting reference number and all they wanted was more personal details of which I refused, they ended the chat while I was still replying.
How Rude !
Seems they are sending out random letters with no proof of what it is for.

16 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Wrong person wrong address needs to have more training in dealing with debt recovery totally unprofessional company recently been hassled by telephone…

Have recently been hassled by telephone calls from these unprofessional company demanding I give them my details when I refuse to hand over my personal details by phone they advise me they cannot discuss the debt that is related to the conversation with the advisor I then request a letter from them regarding some debt apparently I have with them when the letter arrived at my personal address it is not addressed to me someone totally different so you can't speak to them because I will not give them my personal details and handover my date of birth etc this company is completely harassing me in regard of someone else and I still refuse to give them my details so they cannot discuss the case over the phone I think this firm needs to reconsider our day continued their business as I will take this further if I have another call or a letter from these unprofessional people

15 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not give your personal details

Received a letter saying I owe £135 to PayPal I checked my PayPal account , the one I never used in over ten years and it said 0.00 they asked for my date of birth I said no they said they knew who it was with reference number I said I have not give you reference number they said they knew me through my phone number I said I’ve changed it recently and only close friends knew it they said we need date of birth to go through security? Do not phone or give any details please

31 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I'm going to the police to file a…

I'm going to the police to file a harassment order against you!!!

I have paid you... Fk knows what I even paid you for!!!!! You're still harrassing me saying I haven't paid when I have.

I have my proof and I was told to send it via email. I never received where to even send it to.

Should be on your statement that a payment from me has came through. Do your fkin jobs!!!!! Lazy!

I'm going to the police with my evidence and filing a report for harrasment and distress. Any more and I will be taking you to court!!!!!!!! Stupid c****. Do your fkin jobs properly. Robbing innocent people. Scum bags

30 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Friendly and helpful staff!

Spoke to Josh Barber and he was very friendly and quick to help me resolve all of my questions. Honestly the most pleasant conversation I have every had about money and very happy to help and answer my (many) questions. (Please reward him for his hard work if possible ☺️)

12 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Honestly

Honestly this company are a bunch of con artists. I had a very old eBay account that had a £2 debt with it and now I’ve had a letter saying I owe £131.40 really this company is full of scammers I’m not being funny but a P.O. Box not even at your company address

26 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really helpful

Really helpful, polite and understanding. The agent I spoke to was more than helpful. Really polite and very informative and manage to help me pay my debt with a very reasonable repayment. Thank you Nayaz you were a massive help.

20 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I have a very ill patient nick Jordan

I have a very ill patient nick Jordan. Some woman I think is saying he's Mrs Nicky Jordan. This person is on suicide watch. Constant calls he doesn't understand. Reported to police please be careful this is a very very ill man

5 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolute scam

Received emails from these guys randomly about a debt owed to HSBC.

I closed my account 2 years ago and obviously any slight overdraft was settled before then.

Go slide a gherkin up your rear.

15 de abril de 2024
Avaliação não solicitada

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