Miniso Avaliações 

Salve, ho valutato il vostro luogo di vendita 3 stelle perché sono molto delusa da come il negozio sia passato dall' avere commesse gentili e pronte al prossimo a impiegate maleducate e dallo sguardo raccapricciante; oggi, 9 luglio 2026, sono andata al centro commerciale Due mari per fare acquisti: come sempre ho fatto il mio solito giretto un pò per tutti i negozietti per poi andare da quello che io amo e odio allo stesso tempo, ovvero il negozio a cui sto riferendo questa recensione; io lo amo per via del modo in cui si presenta, spazio molto luminoso, grande, pieno di pupazzi che nei tuoi occhi sembra che ti danno il benvenuto per via dei loro colori, effetti estetici ecc... allo stesso tempo provo odio, per via del servizio prestato ai clienti da parte delle commesse: il primo giorno, ovvero la loro apertura, molta gente, commesse accoglienti ed accomodanti ecc.. adesso sembrano una massa di esaurite e infuriate con il mondo intero, dal loro sguardo sembra che soffrano dello stesso disturbo del poeta che scrisse l' Orlando Furioso, non so che cosa la clientela abbia fatto per ridurle agli stremi della loro pazienza. Ad ogni modo, ritornando al giorno d'oggi, sono andata da Miniso e al momento del pagamento, una commessa bionda, con un aspetto un pò scombussolato si presenta alla cassa: non chiedo che le commesse debbano avere un sorriso così grande per far venire loro una paralisi facciale, ma almeno un piccolo sorrisino per mostrare al prossimo di essere una commessa gentile e disponibile. Quest' ultima aveva una faccia proprio come il suo aspetto da mostro, con il tono di un' esaurita mi rileva il totale del costo dei prodotti e neanche un "buona serata" prima di andarmene ; prima dello scontrino e del rivelimento del totale mi da in omaggio un mascara e una carta buono da 25 euro e mi dice che poteva essere utilizzata entro il 10 luglio ( leggendo dietro la carta c'è scritto 20 ma va bene), e non finisce qui! Io per approfittare di questo buono sconto sono ritornata e ho preso degli oggetti tra cui una borraccia, un lampada per la notte di Mymelody, due creme mani e un portachiavi sempre di questo personaggio della Sanrio e si ripresenta la commessa menzionata prima e con una voce proprio arrabbiata mi dice che i prodotti in sconto non avevano l'accessibilità alla carta, solo quelli in prezzo pieno e le dico che non avrei preso la merce e l'avrei acquistata un'altra volta. E per ultimo, prima di pagare i primi oggetti vi era una signora anziana e con sè quella che sembrava essere la sua nipotina, la medesima commessa osa a prendersela con una bambina ( dall' aspetto di 5-6 anni) solo perché non riusciva a darle le monetine giuste perché non voleva darle il resto. Sono stata il più gentile possibile, cordiali saluti

I am writing to express my disappointment regarding a recent purchase I made at your Miniso store located at Burlington Centre (777 Guelph Line, Burlington).

I purchased a doll as a birthday gift for my six-year-old granddaughter. I am not a regular customer of your store, and I was unfamiliar with your blind box products or your final sale policy.

Before making my purchase, I specifically asked the salesperson for a princess doll. The salesperson handed me a sealed box, and I trusted that it contained an appropriate doll for a young child. At no point was I informed that it was a blind box, that the contents were random, or that the item was a final sale. There was no stamp or notice on my receipt indicating that the purchase was non-refundable, and the salesperson never mentioned this policy.

When my granddaughter opened her birthday present, we were both shocked to discover that the doll had a frightening appearance, including what looked like bloody tears. Instead of receiving a princess doll, she received a toy that terrified her. She was so frightened that she was afraid to sleep that night.

I returned to the store hoping to exchange the unopened packaging and the unwanted doll for a more suitable item or to receive a refund. Unfortunately, the salesperson refused, stating that the item was not refundable.

I believe this situation is unfair and unacceptable. Had I been informed that the box contained a random surprise doll or that it was a final sale, I would never have purchased it. As a customer, I relied on the salesperson's recommendation when I specifically asked for a princess doll suitable for a six-year-old child.

I feel that I wasted my money, but more importantly, my granddaughter had a very upsetting experience because of this product.

I have been a long time shopper at Miniso, usually buying brushes and hair products but also I did purchase their iPhone charger cords.
last July I purchased 3 and took them out of the boxes to ship home
once home one did not work ,not a biggie.so I Took it back to the store the other day they could see it did outwork its. $3 item but I wanted another ,after 15 min of testing and looking at it I presume the manager who could speak no English and used an iPhone to translate told me they would not replace as I did not ahed the box and receipt. really bad customer service it had miniso on the label clearly not working clearly theirs. so they have lost a long time customer.

I visited Miniso Luton, purchased a drinking bottle with a hanging pink straw, I didn’t think anything of it, one of those big plastic ones, 5 minutes later the straw had fallen off somewhere. I went back in the shop, the supervisor was on lunch so I couldn’t get to speak to him about the issue. An hour later I return to the shop as advised, the supervisor is called in and he says we lost the straw so it’s our fault, he also pointed a crack that I had not even noticed. The bottle had not dropped so I was buffled how the crack had even happened, he said it was our fault we lost the straw and we are responsible for the crack on the bottle ! I guess fair enough but what a rubbish cheap product that Miniso sells! Thank you , I have made a very firm promise to myself, never to buy anything from your stores ever again. All within 10 minutes of purchase, disappointed!☹️

I buy often at Miniso at Galeries d'Anjou rarely have issues with the items, this time I bought 1 cup that got deformed for no reason in less than 7days, despite the legal warranty they refused to exchange the obviously defective item. I was really unhappy and sad because I am a big fan of Sanrio products and I was considering not to go back again, however I contacted the customer service who understood the situation and acted right away. I was happy to go back and get a new item and a few extras. At first, because of how I was treated at the store I thought they didn't care about frequent clients, I was luckily wrong and I will continue to purchase there, I will however be mindful about who serves me and always keep a proof of purchase.

I loved has been shopping at Wellington store and all employees very present to help us

I charged them for a hour and then I try to play a 3 minute song and it disconnects and then reconnects multiple times and then one earbud dies and then the other who made this piece of trash 🤮🤮🗑️🚮

Not possible to pay with fysical money??? They only accept cards, no actual european money (€)

Sadly very poor customer service, I have emailed their support on 3 occasions and waited. It has now been well over 2 months, and I have had no response.
For an expensive store, they need a way of supporting people post purchase.

DO NOT BUY!! I ordered an item online. I received an email which claimed it was posted but no tracking. After several days it did not turn up. I tried to call them but there is no customer services number. I filled out their online enquiry form and have not heard anything back 3 weeks later. I have chased several times. If they just took my money without posting the item, it would be a crime.

Greedy company

whilst we were shopping in the shop within a few mintues a short eastern european old lady worker came charging towards my son screaming asking where he put something he picked up as if he stole it and put it in the shopping bag he was holding. he showed her where he misplaced it but she refused to appologise and was screaming and causing a scene more like acusing him like he stole it, this was very upsetting as my son was scared and confused like he did something wrong. She then continued to talk rudely and did not appolgise for her behaviour. i immediately asked my daughter to leave what she wanted to buy. this experience really hurt us, she had no regards for customers feelings. We are never going back to that branch. their staff need trainning and how to talk to autistic children with special needs. disgusting attitude.

I accindentally bumped into one of your staff members and she started making a scene about it and screaming at me after I said sorry like 3 times. And when I asked them if they had a review platform and they said no. A really bad experience and I will probably not go back. Talking about mimosa in ParkLake Bucharest Romania

Abysmal customer service at Mimiso Camden (London): Touhid (a supposed Manager whose interpersonal communication skills are akin to a thug’s) used the following salesman lines to sell a product to me: “Give it to HER for £1.29” upon which he called me “Love”. Last but not least, when I requested his name to make a formal complaint about the customer service at the doomed Mimiso branch, he procrastinated and quarrelled with me. How on earth can someone with these customer service skills can assume a managerial position?

My experience at Miniso was not good. On the 14 of December 2025 , the last time me, my mum and my brother went to miniso and had a racist encounter because we are black. As we were leaving, a cashier behind the counter called us back in because she thought we stole, but guess what? We didn't. When we went to exchange something at miniso today, we saw the same racist chasier . She checked the paper bag that we got from there last time because she probably (or deffinately) thought we stole again. I thought I was being treted badly just because of my skin colour. Miniso , you need to improve how you guys work. 1 star.

Walked in to the Miniso Sherway Gardens store and was of course captivated by how 'cute' everything was. Decided to buy a few product items, went to cash and was asked if I was a member? I said no. Naturally an employee should tell you that Hey.. btw you earn points with every purchase do you wanna sign up. No, I had to ask pre-tell what is your membership about.
I asked how can I sign up, was told to scan the QR code and sign up on mobile. I paid...when actually the cashier should tell me not to unless I want points. Because the points could not be retro fitted into the account anymore because I had already paid! ...there are space cadets everywhere, this soured my experience and 'Yes there online shop is quite useless with no stock'!

Staff at the store (Oakville Place) were very rude and extremely unprofessional in meeting customer's request of obtaining the sales receipts after they had destroyed them without customer's approval. They refused to print out another sales receipt and credit card payment receipt. Also refused to provide their names in order for me to escalate the matter to senior management. In addition, no response from the customer service/management at headquarters and in China after submitting several complaints to them over several months. Due to their unprofessionalism, I will not visit the store and patronize them anymore. I will not recommend this corporation to anyone.

Bad not returning products defected product

Non andate mai a lavorare nella sede di Napoli, contratto di 3 settimane solo per il periodo natalizio, con contratto che mi scadeva il 31 dicembre, con una scusa di posare il cellulare in una scatola senza utilizzarlo per più di 8 ore consecutive senza un mezzo di comunicazione di emergenza mi hanno minacciata di dimettermi se non posavo il cellulare, ma siamo seri? Per lo più contratto da
30 ore settimanali per lavorarne 55 ore a settimana, era solo per il periodo natalizio.