ModelSpace Avaliações 2.424

So incredibly rude. Nathan contacted me with a number to call him on regarding an application. Whilst I was speaking he hung up and had spoken to me in the most appalling manner. I understand that people are busy but so unprofessional and rude. Wouldn’t recommend even bothering!

Staff was so rude just put the phone down on me after initial call and I said I think I'm going to leave it!"

Why are so many of their positive reviews on this site given on the same day or close to the same day? I think they're posting fake reviews.

Ça fait maintenant plus de 2 ans que j’essaie d’obtenir les kits pour terminer ma Jaguar type E á moitié construite et malgré plusieurs demandes, mails, appels rien á faire, aucune réponse malgré plusieurs milliers de francs payés pour plusieurs maquette.

I took out a subscription for the Star Wars Millenium Falcon model. Big model, big expense.
Some kits were missing build instructions or delivered with instructions for other kits, duplicate kits sent out and ultimately incomplete even though their 'records' say all kits have been delivered. 101 kits make up this model, I received 99. 98% might be a good result on an exam but not helpful on a model.
Star Wars kits have been moved to Fanhome who don't support the ModelSpace kit as apparently their kit is different despite also being deAgostini.
Can't even say the customer service is poor as that would suggest they provide some.

Pessimo comportamento costretto ad affidare ad uno studio legale tutto l'incartamento per la mancata fornitura degli ultimi componenti del modello jaguar e nonchè sostituzione del pezzo, arrivato rotto, fascicolo 88. Sarà questione di tempo, è ormai passato oltre un anno dalle segnalazioni e spero quanto prima di incontrarvi davanti a un giudice.

Hi Modelspace, how can i get in contact with you guys??
Mail does not work and gets returned saying mail address nit correct??
I am looking for the last packs for the spitfire mk1 build, my dad is halfway but due to brexit and covid all packs stopped so he has a half build model, can you please help??

He needs pack 26 and onwards, hope we can solf this.

Best regards ilja

Well, I've come to the end of this rope, so to speak. Started my subscription with Model-Space / DeAgostini for the Build the Millennium Falcon 1:1 model. Its a BIG model with many parts. Started it maybe 9 to 12 months before COVID and then the shipments started getting delayed and then just quit coming. Id have to call and email to get updates and then was told that due to supply chain issues they put my subscription on stand by...then, nearly a year later, I got an email stating they are looking into giving a 20% discount for all remaining parts in my subscription because I guess the two companies had a falling out or something. Either way, the email said they would make a decision regarding their idea later but they wanted a reply from all those who had pending subscriptions. Well, I emailed back and forth with one or two people and got another email saying they show Ive should have received all my parts, and now no one answers emails, the phone numbers are dead, and when I contacted DeAgostini customer service via the chat on their website, the person said they could see my case had already escalated and they couldn't help me. gave me another phone number(a bogus number)...I'm so FUC#ing mad !
I'm out half of the cost for this model that looks like will never be completed because these two companies are full of shyster ass crooks and refuse to make good on a contract that had I defaulted on, they would have come after my ass.
WHO ELSE HAS HAD THIS ISSUE?

Absolutely shocking Customer Service

Well I say shocking, it’s virtually non existent!

I was purchased as a gift from a friend the Deagostini Thunderbird 2 - When originally released Deagostini was the company that dealt with them but this changed to ModelSpace

The kit itself was dammed expensive so when you have issues, you would expect a company that is responsible for the Monthly issues would be able to sort things out!

Sadly not the case

As this was released some time ago now, 2018, I’ve given up all hope of getting the two parts missing and one of those parts was key to making the model function as it should

They used to have a phone number, that was removed and I was informed that ModelSpace had removed it’s Telephone Support and everything was now done via email

I can’t remember how many emails I sent, the first few got short replies such as “Sorry to hear this we will look into it” and similar, the rest remained unanswered

I would avoid this company at all costs! You will pay for something which will either be suspended due to “Production Issues” or you will end up with something with missing parts that for some unknown reason cannot be ordered or sourced

I'm trying to run my R2D2 Radio Controlled via an app, I went to the website they recommended to download the App and it doesn't exists, this project has cost me in the region of £700
I sometimes wonder why these items are sold

I started my build in August 2020. Tha pandemic hit and there were delays in receiving monthly subscriptions. I called repeatedly trying to find out when I’ll get my next monthly subscription, even changing expired credit cards to make sure I’ll get my next one with no delays. I’m into my Porsche Carrera build up to month 7 as of Feb 9th 2021 out of a 12 month build. My subscription was canceled in May 2023 by De Agostini because supposedly I failed to answer an email that was sent to me which I never received. Now I’m out all the money I invested in this project. Model Space, you lost me as a customer I will never subscribe to you again.

Entreprise non sérieuse.
J'ai payé 800 euros environ mais jamais reçu le colis : c'est du vol.
Pas de Service Après-vente avec suivi ; on me promet d'être livré et toujours rien...je devrais porter plainte.

hatte das abo bau den x-wing im januar 2020 gemacht und alles lief gut von ausgabe 1 bis 64! ab märz 2021 nur probleme! lange zeit nix bekommen, doppelte ausgaben, man wurde nur noch hingehalten, die versprochenen 20 % rabatt, wegen den problemen zum teil nicht eingehalten! mittlerweile model space seite existiert nicht mehr, kundendiesnt wurde eingestellt usw! jetzt fehlen mir noch 4 ausgaben und bezweifle, das ich des ding fertig kriege! hätte ich das gewusst.... NIE WIEDER!

Wenn man bei denen ein Abo abgeschlossen hat und fast fertig ist rutscht man automatisch in die Riege "ach brauchen wir uns nicht mehr kümmern der ist ja fertig mit Einem zeug"
Ich wollte nur für das Packet 12
Bauphase 110 - 120 die Anleitung zum Bau haben.
Fehlanzeige bekommen habe ich nur eine ungenügende Antwort.
Werde hier nichts mehr kaufen.

Ad Aprile 2021 ho acquistato il kit di montaggio della Jeep Willis. Sono risultati mancanti alcuni pezzi ( fasi 74 e 102). Inutili tutte le telefonate fatte e le decine di email inviate. Ho sempre ricevuto rassicurazioni a cui non ha fatto seguito nulla e ora hanno anche chiuso il servizio clienti model space. Sono allibito. Dovrebbero impedire a questi signori di prendersi gioco delle persone.

Bonjour abonné à la c57 (numéro client 107285) il me manque le pack 10 et 12 pour la terminer !! Et le service client de modèl Space n’est plus actif !!!que faire ?????

Ich habe mir 2018 das Modell VASA bestellt.Da ich nur im Winter bastele habe ich nicht gemekt dass eine Lieferung fehlte. Versucht die in Deutschland nach zu bestellen. Ergebnis keinerlei Reaktion. Erst im Oktober 2022 gelang mir eine Bestellung in England und der Service war auch gut. Dieses Pack 9 hab ich bezahlt aber es fehlte mir der BP 101.Ohne den kann ich das Schiff nicht zu Ende bauen. Hab das auch gleich telefonisch und auch per Mail in Germany reklamiert. Ausser die Standardantwort : werden das nachliefern und wir sind überlastet ist bisher nichts geschehen. Fazit: Finger weg von der Truppe!

I am in the same boat as others. I was on the last month’s subscription to complete my gt-40 and now it just sits in the box unfinished. Customer service is terrible. They just give you the runaround. I can’t log In because all my sign in info is gone so I couldn’t get the instructions even if I had the last parts I needed. I’ve called and emailed them. No help what do ever. Do not buy from them.

I have been trying with some small success to complete my subscription for the VW T1 Samba since pre-covid. I am tantalisingly close and the models are superb, but the customer service is still not there. I always try to give them the benefit of the doubt and chances to redeem themselves, and was hoping since the takeover by Deagostini of ModelSpace UK that things would improve. I am now 1 subscription away from completing this stressful collection where (as so many have also reported) the customer service simply makes promises that they do not keep.

Rubbish rubbish total waste of money took out a subscription back in 2019 had half of my model then nothing they promised a refund 3 months ago and still nothing don’t buy anything off these wasters