Banner for moneyhelper.org.uk (incl. pensionwise.gov.uk)

moneyhelper.org.uk (incl. pensionwise.gov.uk) Avaliações 

332
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Why do all (ok.... most) government www have rubbish IT? Annuity quote..... declared NO blood pressure diagnosis, but could not get quote as it wanted to know the amount of (non existent) medic... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was very impressed with my pension wise appointment. Lawrence was very knowledgeable and friendly through out, highlighting all the key points of each pension option as well as providing inf... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had my insurance cancelled just before I was due to go away because of medical changes. I was recommended to contact moneyhelper who were able to give me random telephone numbers of various insurer... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Easy online booking. Agent called on date and time agreed, and was extremely friendly, knowledgeable and helpful. He covered everything I needed and answered my questions. I was sent an email afte... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de Informações

Sobre moneyhelper.org.uk (incl. pensionwise.gov.uk)

Escrito pela empresa

Making your money and pension choices clearer

MoneyHelper offers you clear money and pensions guidance that’s quick to find and easy to use. Our service is backed by government and provided through the Money and Pensions Service.

Whatever your circumstances, we’re on your side. Our website, helplines, webchat and email services can answer your questions in the way that suits you best.

MoneyHelper also provides Pension Wise, a free and impartial government service to help you understand the different ways you can take your pension pot with our one-hour appointments.

You can get an appointment if you have a UK-based defined contribution pension and are:

  • 50 or over
  • or under 50 and:
  • inherited someone else's pension, or
  • are retiring early due to poor health.

We can also help you:

  • deal with debt
  • reduce your spending and build up savings
  • navigate life events such as redundancy, relationship breakdown, retirement or bereavement
  • budget for bills or major purchases
  • learn about mortgages and renting
  • find out about extra benefits and entitlements
  • report financial scams or fraud.
 

How to find us

Online:

Phone


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

332 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(332)

240 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Phone call started at 9.20am

Phone call started at 9.20am, ended at 10.35am. He went at everything at such a pace that there was no way we could write it down! We understood none of it. We were spoken to like we should know everything!! If we knew everything, we wouldn't have needed the call. Very disappointed,left in tears, and absolutely exhausted. Honestly, I'm broken here 😢 😭

30 de julho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re sorry your experience with our service wasn’t what you expected.

Please email us at contact@maps.org.uk so we can look into what happened.

Thank you.

Avaliado com 5 de um total de 5 estrelas

Excellent, straightforward service

Used MoneyHelper for general guidance and found the service really easy to use.
The agent was extremely helpful and provided everything I needed to support me.
I would highly recommend the service.

24 de julho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 5 de um total de 5 estrelas

Excellent Free Service

I found the service a great help at understanding the minefield of my different pensions. Clear and precise assistance.
Excellent free service

5 de junho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 5 de um total de 5 estrelas

I found MoneyHelper to be an excellent…

I found MoneyHelper to be an excellent service. It provided me with the answers to my pension questions. The advisors were professional throughout and the response to my phone calls was prompt. It is a government backed service that I felt that I could trust. The service is free of charge and I was able to call back to clarify my situation after my first conversation. I felt that I received accurate answers relating to my circumstances and without the need to appoint an fee paying service. I would certainly recommend this service to you. I found it helpful to have my relevant documents ready and my questions prepared in my mind before my first call.

8 de julho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 5 de um total de 5 estrelas

Help with pension question

The person who answered my call was very knowledgable and able to answer a detailed pension question for me. I would definitely recommend using this service.

9 de julho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 5 de um total de 5 estrelas

Very happy I contacted Pension wise as…

Very happy I contacted Pension wise as I now have additional knowledge to aid in planning my finances for my forthcoming early retirement.
I am happy to recommend this service to anyone who is approaching retirement as the information is tailored to your specific circumstances covering all the options available. The consultant was very professional and answered all my questions fully. You also get sent the information covered by email so you can refer back often as needed.

5 de junho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 5 de um total de 5 estrelas

The money helper person was very…

The money helper person was very knowledgable with excellent sensitive approaches and strategies to us all, and above all, his commitment, compaction and his communications skills made me feel free to talk about my complicated money issues

10 de julho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 5 de um total de 5 estrelas

Transferring pensions

I was looking for guidance on whether to transfer previous work pensions to my new work pension provider. The agent I spoke to was very knowledgeable and made it clear he couldn’t tell me what to do. He gave me the questions I needed to ask my pension providers to determine whether the transfer would be better for my money and as a result I have been in contact with them and have received the relevant information to be able to make my decision. As someone who finds
Pensions difficult to understand in terms of how they are invested, the agent was extremely helpful personable.

8 de julho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 5 de um total de 5 estrelas

Extremely helpful

Extremely helpful, listened to issues I had trying to arrange travel insurance for elderly father and provided clear advice. Would definitely use again.

7 de julho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 5 de um total de 5 estrelas

Very informative session and each part…

Very informative session and each part of the conversation was clear and easy to understand. I would recommend Pensionwise to anyone.

7 de julho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 5 de um total de 5 estrelas

An invaluable knowledgeable company!

My contact with this company saved me from making a costly mistake. For someone who finds pensions confusing, the person I spoke to explained everything clearly and simplified the information so I could understand it! I will be forever grateful!

14 de julho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 5 de um total de 5 estrelas

Great first experience

I had never heard of the company prior to my interaction. The whole process with easy and took no time at all. The agent was a jovial character, which helped too.

9 de julho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 5 de um total de 5 estrelas

The pensions advisor was helpful and…

The pensions advisor was helpful and informative, explaining my pension options clearly.

6 de julho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 5 de um total de 5 estrelas

Excellent advice tailored to my needs…

Excellent advice tailored to my needs the advisor was exceptional

8 de julho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 5 de um total de 5 estrelas

Gave me great advice on exactly what…

Gave me great advice on exactly what need to happen to get the money I was owed falling a shortfall in a pension transfer

6 de julho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 1 de um total de 5 estrelas

Waited 15 mins in a queue on the phone…

Waited 15 mins in a queue on the phone then when someone answered me, they hung up the call!!!!

If that happens they sh9uld ring you back. I just the think the person on the phone didn't have an answer to my question so hung up on me.

25 de junho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re sorry your experience with our service wasn’t what you expected.

Please email us at contact@maps.org.uk so we can look into what happened.

Thank you.

Avaliado com 1 de um total de 5 estrelas

Pension advice not a service offered?

Made a call.
Asked a simple question about a private pension that is nearing maturity.
Was told that it was a service that is NOT offered.
Asked again to confirm I was hearing the answer correctly.
End of conversation.
Diversity employee?

24 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Very helpful staff member explained all my options in a very pleasant and respectful way. I understood before I contacted moneyhelper that I would not be given any financial advice, but he helped me clear my mind and signposted me to other agencies that would provide more information if needed. Very pleasant man indeed.

9 de julho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 5 de um total de 5 estrelas

I asked a specific pension question

I asked a specific pension question, that was answered swiftly and fully. I got all the information I needed. I definitely would use it again.

1 de julho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Avaliado com 4 de um total de 5 estrelas

Money Helper is good for general…

Money Helper is good for general guidance on pension matters. They discussed the various options available but at the end of the day it's better to seek professional advice from an independent financial advisor to help you make the right decision on where to invest.

26 de junho de 2026
Avaliação não solicitada
logotipo da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Resposta da moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

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