Disappointing experience as villa owners: no willingness to find a fair solution
Disappointing experience as villa owners: no willingness to find a fair solution
We started working with Monstera Property Management in September 2025. Initially, we appreciated the team's professional treatment of our guests and the effort they put into ensuring a pleasant stay.
However, our experience as villa owners was ultimately very disappointing.
During our cooperation, Monstera decided to unilaterally change the maintenance cost arrangements under our signed management contract, resulting in a substantial increase in the charges to us as owners. We did not agree with this change and repeatedly raised our concerns, but were unable to reach an agreement.
We also experienced problems with the maintenance of the villa, including issues with the water pumps that resulted in significant additional costs for us.
We subsequently tried to resolve these financial matters directly with Monstera. After weeks of correspondence, it became clear that they were not willing to offer any further financial compensation or make any concessions.
What disappointed us most was not simply the financial disagreement itself, but the complete lack of willingness to find a mutually acceptable solution. We had hoped that a professional property management company would take our concerns seriously and show a genuine commitment to resolving the situation fairly. That did not happen.
While the team treated our guests well, our experience as owners was very different. We were left feeling that our interests and concerns were not given the consideration they deserved.
Ultimately, we would not choose to work with Monstera again.