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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Karen and Mark have been incredibly helpful throughout the whole process of getting my daughter the right wheelchair that will meet her needs and obtaining charity funding. We can't thank them enough... Ver mais

Avaliado com 5 de um total de 5 estrelas

Motus medical were great from the start! Karen was very informative and helped with any issues filling out forms, Helping with Grants etc. Her response to queries was very quick. The engineers that... Ver mais

Avaliado com 5 de um total de 5 estrelas

The charity funded wheelchair for my daughter and custom made it for he it has completely transformed her daily life. She is now able to be more independent again, which has made her so happy. The whe... Ver mais

Avaliado com 4 de um total de 5 estrelas

Quick to answer calls Quick to find answers Very good demonstration All very polite Not so good at being proactive, feeding back to customer when delivery date has changed / expired. So so at ke... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de equipamentos para mobilidade
  2. Fornecedor de Equipamentos para Deficientes
  3. Fornecedor de Equipamentos médicos
  4. Serviço de conserto de cadeiras de rodas
  5. Loja de cadeiras de rodas

Escrito pela empresa

Motus Medical began in 2016 when our founders looked around the industry they had spent 30 combined years in and realised it all looked a little bit… similar. It was difficult to tell one dealership from another. Clinical needs were being sacrificed just to sell standard issue products. And there just wasn’t much to choose from. We knew there was much that could be improved. Hence the formation of Motus Medical. Choosing Medical for their name committed them to the very highest standard of clinical care. Choosing Motus reflected the movement of the wheelchairs they offer. But more than that, it represented the movement forward that they wanted to inspire in the industry. The movement towards doing things differently, the movement towards doing better.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

245 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(245)

36 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Still not completed last Monday job

Still not completed last Monday job, not satisfaction, see attached pictures footplates obstruct front wheel.

4 de setembro de 2023
Avaliação não solicitada
logotipo da Motus Medical

Resposta da Motus Medical

Good Afternoon Kerry, Thanks for your review. I've looked into the notes and you're booked for a revisit this week. Please accept my apologies for the delay in final repair but manufacturers providing incorrect parts is out of our hands.

Avaliado com 5 de um total de 5 estrelas

Fabulous customer service

Fabulous customer service, liaising with us and a company for power add on that they do not usually deal with. There was an issue with the product on delivery which they sorted for us with ease. Handover was good. Product is great. Thanks!

7 de junho de 2023
logotipo da Motus Medical

Resposta da Motus Medical

Thanks for your Review. Glad you are enjoying your new products

Avaliado com 5 de um total de 5 estrelas

Giving 5 stars for after sales!

Giving 5 stars for after sales!

Support is superb!!! My engineer is fantastic! Can see, he is interest in this job. Very professional engineer!
Won't name him as then will be difficult to get him.

22 de agosto de 2023
logotipo da Motus Medical

Resposta da Motus Medical

Thanks for your glowing review, I'll pass onto the relevant member of our team (we won't name him 😁)

Avaliado com 5 de um total de 5 estrelas

Great demonstration by Duncan

Great demonstration by Duncan . Her new wheelchair has given my wife a whole new lease of life. Absolutely life changing.

23 de julho de 2023
logotipo da Motus Medical

Resposta da Motus Medical

Thanks for your review Shaun. I'm glad Duncan could help you and your wife.

Avaliado com 5 de um total de 5 estrelas

Great service all the way

Great service all the way! Friendly and helpful receptionist, very detailed engineer home visit who went through all the options for chair and straightforward ordering.
Kept up to date on build progress. When the chair was delivered, the engineer set up everything as I wanted it and went through safety and operating procedures.
Top service!

15 de agosto de 2023
logotipo da Motus Medical

Resposta da Motus Medical

Thanks for your review John. Glad we met your expectations.

Avaliado com 5 de um total de 5 estrelas

Excellent company

Excellent company. Courteous and efficient. Was kept up to date of progress while waiting for my wheelchair to be built.
Can't fault them on anything and will definitely use them again.

14 de agosto de 2023
logotipo da Motus Medical

Resposta da Motus Medical

Thanks for your great review Sharon. Glad we could help you find the right product.

Avaliado com 5 de um total de 5 estrelas

Top technicians

The technician was friendly and polite, he arrived on time.
He helped me to transfer and reposition equipment after he left.
Which was something I had concerns about as my own arrangement had fallen through. A positive, professional and stress free service.

13 de agosto de 2023
logotipo da Motus Medical

Resposta da Motus Medical

Thanks for your great review, Our engineers always do their best to help.

Avaliado com 5 de um total de 5 estrelas

Very professional

Very professional, friendly throughout the process from demo to handover. The guidance, and demonstration given enabled me to make an informed choice. Once ordered was kept informed of what stage the order was at. Would not hesitate to recommend to anyone.

3 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional!

All the team at Motus Medical have been super helpful throughout our process. From guidance to advice, to hands on demonstration and going above and beyond, their service has been outstanding. We cannot recommend Motus Medical enough!

19 de junho de 2023
Avaliado com 5 de um total de 5 estrelas

Rapid response to repair broken power…

Rapid response to repair broken power chair - technician travelled far to get to us and identified fault and made temporary repair plus report on required further work. Quiet, efficient and delightful to deal with - thank you

21 de junho de 2023
logotipo da Motus Medical

Resposta da Motus Medical

Thanks for the great review Mr Sonksen

Avaliado com 5 de um total de 5 estrelas

Friendly efficient and helpful

Friendly efficient and helpful. Visited at home full and thorough and honest assessment and advice. No pressure around sale. Once decisions we made communication around progress excellent.

22 de maio de 2023
logotipo da Motus Medical

Resposta da Motus Medical

Thank you for the great review, Glad we could help get the correct product for you.

Avaliado com 4 de um total de 5 estrelas

Very approachable

Quick to answer calls
Quick to find answers
Very good demonstration
All very polite
Not so good at being proactive, feeding back to customer when delivery date has changed / expired.
So so at keeping update promises

19 de junho de 2023
logotipo da Motus Medical

Resposta da Motus Medical

Thanks for your review Mr Green, We've taken on board your points and working toward improvements all the time. Thanks Again, Team Motus

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