Movervl Avaliações 2

they were a month late and lost the most important part of our bed making it completely useless.

they're forcing us to submit a claim to get reiumbersed.

they're forcing us to submit receipts for them to refund the late fees.

they lied and said our stuff left a month before it did. then took two weeks to admit it and actually ship our things.

DO NOT HIRE THIS COMPANY! Worst experience ever. Not only did they not deliver all of my things their claims services are beyond terrible. First and foremost, we did not receive all of our belongings and are more than insulted with regards to the manner in which this matter is being pursued by North American Moving Experts LLC, Respect LLC DBA Mover Van Lines and any other affiliates.

From the top, my wife hired a broker, North American Moving Expert LLC, to get us moved from AZ to FL. North American brokered the deal to Mover Van Lines LLC and this is where the problems began.

Pickup drivers showed up late crammed our items into a truck that was already too full, had us sign some paperwork and off they went. The only thing we knew for sure was that a our boxes were headed to Las Vegas to be put onto another truck.

Waited 6 weeks, sleeping on an air mattress, for our goods to be delivered. Driver spoke little English and his helper, who was a day laborer, showed up on a moped. We are still missing 17 of the 35 boxes that were loaded. Parts of our bed were broken, our tables were all scratched, and they did not have our 3 piece couch or our coffee table. More than that they did not honor the clause in the contract regarding the reassembly of our goods.

Called Mover Van Lines and was directed to CSI Pros to submit our claim information. Of course, we were offered no guidance as to how the process worked and after completing the 15 page claim form that included pictures of the damages incurred, website references for the damaged items, and all other necessary information our claim was denied out of hand. I don't think I've ever felt more disrespected by anyone. Never hiring Move Van Lines or North American Moving Experts again.

Advice that we can offer from this experience. Don't hire anyone that is a broker, use only companies that deal directly with you. Don't hire anyone that is going to off load and then reload your belongings. Always buy the insurance and make sure you know how to file a claim against the moving company. All that being said here's some information about North American Moving Experts, Mover Van Lines and CSI that might be helpful if you are in a similar situation.

North American Moving Experts LLC
10973 S US Highway 1
Port St. Lucie, FL 34952
Department of Transportation #3929365
Motor Carrier #1455872
(800) 595-0350
(515) 650-4121
(772) 200-2502

Respect LLC. DBA Mover Van Lines
6807 Ponderous Way A2
Las Vegas, NV 89118

Also at address

3555 W Quail Ave.
Las Vegas, NV 89119
Department of Transportation #3283446
Motor Carrier #1038492
(628) 200-0845

Federal Motor Carrier Safety Administration
United States Department of Transportation
1200 New Jersey Ave. SE
Washington , DC
(888) 368-7268

CSI Pros
5645 Coral Ridge Dr. #459
Coral Springs, FL 33076
(772) 742-5246

Better Business Bureau Nevada
6040 S Jones Blvd
Las Vegas, NV 89118
(702) 320-4500

Better Business Bureau North West FL912 E Gadsden St
Pensacola, FL 32501
(850) 493-0002

Make sure you buy the insurance, get a copy of your Bill of Lading and check it at both loading and unloading. Download the 'Protect Your Move' documents from the DOT website, make notes of even the slightest damage and file a claim immediately!