MRG Chippenham Avaliações 

197
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

BEWARE!! This garage failed to refund a £250 (fully refundable) deposit when I withdrew from a car purchase after they reluctantly disclosed details of damage they had earlier withheld. On a car it... Ver mais

Avaliado com 5 de um total de 5 estrelas

My second visit to the Ford dealership, first for service in my Fiesta, this time for my MOT. On both occasions all the staff were super friendly and efficient. This time i waited for the car snd cou... Ver mais

Avaliado com 5 de um total de 5 estrelas

Sold my two Puma STs via motorway. MRG bought them both. Easy straight forward from start to finish. Outstanding financed cleared before cars were started up and any extra cash transferred straight to... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I contacted MRG & the lovely Juan replied & started me on my road to a new used car. He assisted me in the showroom & talked me through the process, he reassured me when needed as I’d not bought from... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária

Sobre MRG Chippenham

Escrito pela empresa

At MRG Chippenham on Bath Road, we offer a prime stock of quality used and nearly new vehicles from leading manufacturers including Ford, Volvo, Volkswagen, Mercedes, BMW, Audi, & so much more.

Our authorised Ford & Volvo aftersales departments provide top quality care to all makes and models, for servicing, repairs, MOTs and parts.

Based in the heart of Wiltshire, the local towns of Calne, Corsham, Devizes, Marlborough and Melksham, Trowbridge are all within 30 minutes drive time

Every member of our staff is fully trained to be a specialist in their discipline, with manufacturer-trained technicians delivering first-class aftersales care, and our sales team offering a friendly, warm welcome. For an outstanding experience, visit our friendly experts at our MRG Chippenham dealership today

We are part of Chippenham Motor Company, and our sister dealership on Bumpers Farm, Chippenham, represents leading manufacturers including SEAT, Peugeot and Kia.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

197 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 16% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(197)

17 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent service and warranty work…

Excellent service and warranty work from Chris Fortt and the team at MRG Volvo. Nothing too much trouble, car was well looked after and returned washed and like new. Thank you.

22 de fevereiro de 2022
Avaliação não solicitada
logotipo da MRG Chippenham

Resposta da MRG Chippenham

Thank you for this lovely review John. We are so pleased to hear you were happy with the service from our team and we look forward to seeing you again in the future

Avaliado com 5 de um total de 5 estrelas

Myles was very efficient and…

Myles was very efficient and informative. I would definitely recommend him to anyone

20 de fevereiro de 2022
Avaliação não solicitada
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Resposta da MRG Chippenham

Thank you for this wonderful review Alan!

Avaliado com 5 de um total de 5 estrelas

5 star Sav

Sav - excellent sales person!

19 de fevereiro de 2022
Avaliação não solicitada
logotipo da MRG Chippenham

Resposta da MRG Chippenham

Thank you for this great review!

Avaliado com 5 de um total de 5 estrelas

explained all that was needeand…

Sav explained all that was needed and was very knowledgeable and efficient.
A very positive experience
Would recommend to all.

19 de fevereiro de 2022
Avaliação não solicitada
logotipo da MRG Chippenham

Resposta da MRG Chippenham

Thank you for this lovely review Ronald. We hope to see you again in the future!

Avaliado com 5 de um total de 5 estrelas

Just purchased a car from Marcus

Just purchased a car from Marcus, excellent service, very friendly and explained everything I needed to know about the car, would definitely recommend.

17 de fevereiro de 2022
Avaliação não solicitada
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Resposta da MRG Chippenham

Thank you for this fab review Sarah. We are so pleased you were happy with the service from Marcus. We hope you enjoy your new car and look forward to seeing you again in the future!

Avaliado com 5 de um total de 5 estrelas

Good transaction from start to finish

Good transaction from start to finish. Ended up buying 2 cars from the salesman Myles. We’re both happy with our Ford’s and would highly recommend in the future. Gary

17 de fevereiro de 2022
Avaliação não solicitada
logotipo da MRG Chippenham

Resposta da MRG Chippenham

Thank you for this lovely review Gary. Wishing you many happy miles of motoring in your new Fords!

Avaliado com 5 de um total de 5 estrelas

Focus ST line …

Myles was very professional x explained everything very well x A pleasure to deal with

12 de fevereiro de 2022
Avaliação não solicitada
logotipo da MRG Chippenham

Resposta da MRG Chippenham

Thank you for this great review Karen. We hope you are enjoying your new car and look forward to seeing you again in the future

Avaliado com 5 de um total de 5 estrelas

Great Service by MRG

Had my car in for a service and had a look around the showroom while I was waiting and met a salesman, think his name was Myles - he made me feel welcome and a valued customer even though I was just in for service.
As a result of this, we have arranged a test drive for next week so hopefully will arrange to purchase a new car - top service!

10 de fevereiro de 2022
Avaliação não solicitada
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Resposta da MRG Chippenham

Thank you for this great review! We hope you enjoy your test drive and are looking forward to finding you the perfect car!

Avaliado com 5 de um total de 5 estrelas

Very Helpful Salesmen

Came in the other day to look at a Volvo XC-90 and was greeted by a polite gentleman called Myles. He answered all of our questions and helped us choose the right specification for our needs. Unfortunately you didn't have the right vehicle in stock but will be keeping an eye on the website and will definitely be back in the very near future!

10 de fevereiro de 2022
Avaliação não solicitada
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Resposta da MRG Chippenham

Thank you for this lovely review Andrew. We hope we can find you the perfect car soon!

Avaliado com 5 de um total de 5 estrelas

Great Experience

Great Experience, sales advisor Myles Hill was really helpful, knows his stuff too! Thanks

10 de fevereiro de 2022
Avaliação não solicitada
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Resposta da MRG Chippenham

Thank you for this great review Lewis. We hope to see you again in the future!

Avaliado com 5 de um total de 5 estrelas

New car sale

Marcus has been very helpful explaining everything to us. He has been thorough taking us through the figures and we are very happy with his service. Made us a nice cup of tea.

9 de fevereiro de 2022
Avaliação não solicitada
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Resposta da MRG Chippenham

Thank you for this wonderful review Ann. We are so pleased to hear you were happy with the service you received from Marcus.

Avaliado com 5 de um total de 5 estrelas

Very pleased with my new Volvo

Very pleased with my new Volvo. Myles and the team were extremely helpful during my transaction and would highly recommend to anyone looking for a new car. Thanks again. Colin

9 de fevereiro de 2022
Avaliação não solicitada
logotipo da MRG Chippenham

Resposta da MRG Chippenham

Thank you for this lovely review Colin. We hope you enjoy your new Volvo and wish you many miles of happy motoring :)

Avaliado com 5 de um total de 5 estrelas

Great Ambassador

Dear Myles )(Mr.Myles Hill, Sales Executive, MRG Chippenham).

When I can get the tears I cry every day for my dearest, beloved eldest son out of my eyes I will post the following extract of an sms message I sent to a dear friend. This morning my tears are also one of gladness that mine and MRG Chippenham’s paths crossed. If MRG Chippenham ever go into including electric vans in the lease to buy scheme you have, please let me know, I have a customer for you !

Experience has shown me that not every day do I come across a person such as yourself. A person of such integrity I would love my son Charles to aspire to.

Extract from sms sent to my dear friend one Mr. Kebba Jagne who refers to me as Queen Elsie !!!

“The car is brilliant. The service I received from Myles Hill, sales executive at MRG Ford Chippenham was excellent, a young man that will go as far as he wishes to go in his career. He allowed me to give him a departing hug from the petrol station that I drove to with him as a passenger. The petrol station next door to MFG Chippenham !!!

The whole sales package was unbelievably excellent, well thought out with the customer at the heart of it. The product and sales service was beyond reproach and indeed surpassed my expectations. I would thoroughly recommend MRG Chippenham and have no hesitation in saying that I will be pointing my son, Mr. Charles Evans in Mr. Myles Hill, sales executive of MRG Chippenham’s direction. Once he (son of Dad aka Arthur Daley) obtains a full UK driving license.”

Once again Myles I thank you from the bottom of my heart.

Elsie Cronin (indeed one very happy, satisfied customer !!!)

13 de janeiro de 2022
Avaliação não solicitada
logotipo da MRG Chippenham

Resposta da MRG Chippenham

Thank you for this wonderful review Elsie. We are so pleased to hear you have been happy with your experience at MRG and hope to see you again in the future.

Avaliado com 5 de um total de 5 estrelas

Smooth transition to my new car!

I saw this fabulous car whilst at the garage for a service and so later I arranged a test-drive by phone and took the car out with my wife for a short drive. We were very pleased so set about purchasing it. Two days later we called in to collect the car and found it looking immaculate. New body paint protection applied and dry, both inside and out. The paperwork took no time to complete and the price for our old car was great. At no point in the whole process were we rushed, pressurised etc and we calmly did the deal to both parties satisfaction. I would highly recommend MRG Cars in Chippenham as we are now the very pleased owners of one of their excellent used cars.

30 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dawn Duke

Excellent service when purchased car from Darren Keel. He was very approachable when asking about the car and nothing was too much, even offered to pick us up from the station when coming to collect the car on 12/8. He was exceptionally helpful and very friendly it was a pleasure dealing with him, and would definitely purchase again from MRG Ford and of course Darren Keel. I would also like to thank the gentlemen who set my phone in the car via Bluetooth it was a tremendous help.

1 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

So difficult to deal with

So difficult to deal with. They seem to have a policy whereby they look at cars throughout the day, but don't get in contact with you or allow you to pick up your car until the very end of the day, which is not at all useful when you have a busy life and children to ferry around. I wouldn't deal with them except when I absolutely need to because of warranties etc and being closest dealer to me, and I will be avoiding buying any cars that need their servicing in the future. Workmanship etc is ok other than that, if they could sort out putting the customer first instead of what is easiest for them it would be a much better garage.

26 de agosto de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Reception person needs to improve his customer care

Arrived 8.45am for my 9am booked service appointment, reception person took my car paperwork from there rack where he told me car was booked in for 10.30am, I said no it was 9am booked weeks ago, he told me they have no 9am booking slots. I started to get annoyed as i had driven 20 miles + and was going to wait for my car. I went to show him my booking confirmation & reminder on my phone which he turned round and said "don't put the phone in my face" which i never, he just didn't bother to look. I sat down in waiting area waiting for any updates, none came. Other customers came in and were offered tea or coffee and when there car was ready were explained what there car condition was in reporting on any advisories etc, they were then handed the service paperwork and told where there car was parked. When my car was ready the same person came out handed another waiting customer his keys & told where his car was parked, then he came to me handed me my keys & service paperwork and said thank you, no explanation on how the service went and never told me where my car was parked. On getting back into my car I checked the service book was stamped, it was but on the 3rd year instead of the correct 2nd year. Will never use this company again

31 de julho de 2021
Avaliação não solicitada

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