mulberryscleaners.com Avaliações 2

Absolutely under no circumstances should you trust this dry cleaner with valuable clothing.

I brought in a pair of white silk pants worth approximately $600 with only a couple of light stains. After keeping them for weeks with repeated excuses and delays, they returned the pants with entirely new damage that was not there before, including a large blue ink stain and a yellow handprint-like discoloration.

What made the experience even worse was the complete lack of accountability and professionalism. I had to repeatedly follow up myself because management never proactively contacted me despite multiple promises. After ruining the pants, their only proposed resolution was store credit, which is absurd considering I obviously no longer feel comfortable trusting them with my clothing.

I have been a loyal customer since 2016 and spent years supporting this business as a local resident. Instead of taking responsibility and providing proper restitution for the damaged item, they attempted to minimize the situation and avoid fairly compensating me for the replacement cost.

This experience has been incredibly disappointing and frustrating. I would strongly advise anyone with delicate, designer, silk, or expensive clothing to go elsewher

On 11/14/22, I had my garments picked up by Mulberry's as a first time drycleaning customer from my apartment complex. I received a text that they had picked up my clothes and confirmed with the front desk that my clothes were taken but the clothes did not show up in their app which tracked my order. I waited a week until I attempted to contact the company. I called them on 11/19, 11/20, 11/21 and was never able to reach a human being. The company finally emailed me on Monday asking for the details of my drycleaning. They lost my stuff and are now launching an investigation which they claim will take 2 weeks. The garments are worth almost $1000, this experience is unacceptable and unprofessional.