Muthuhotelsmgm Avaliações 

Shocking experience!!! Muthu Newton Hotel, Inverness. We had booked an Executive Court Yard room for two nights and paid over £300 per night bed and breakfast for the pleasure. We checked in and were given a filthy, unheated budget room of £140 per night and the excuse given by the hotel was that it must have been the booking agents fault as they had experienced this sort of problem before. The very unhelpful Manager assured me that Executive Courtyard Rooms had not existed for 5 years (although the booking agents managed to book this) but the hotel manager (who refused to give me his name) was adamant it wasn't their site that was wrong. We were moved the second night into the main hotel which in all honesty I would not have been happy to pay £300+ for (nothing like the photos) and we were given a discount from the meal (which wasn't great either! and they ran out of cold wine!!).
What should have been a lovely memory of our stay was far from this. I am trying to find the contact to escalate our complaint higher but cannot find any details.

Road noise unbearable, bedding missing...just a sheet chucked over a mattress stained carpets, filthy bathroom as we had paid for a premium room the least you should get is a decent bed to sleep in. Breakfast cheap and basic, wouldn't recommend. What a shame could be great for it's location.

We stayed at the Muthu Alexandra hotel Oban on the nights of 25th and 26th may 2024.A group of eight of us.motorcyclest for our yearly may bank holiday away to Oban.We have stayed at this hotel more than once in the past and enjoyed our experience.Not this time there has been a change of ownership or management and the drop in standards was obviously massive.They must be trying to cut their bottom line as the quality of food went right down as so did the menu.Its an Indian menue with the choice of sea bass and lamb shank if you don’t prefer the main menu.The lamb shank was £30 the rest of the prices for the meals very expensive the wine choice and larger was limited.Myself suffered in the morning to a swollen left eye due to sleeping on my left side and. Having a reaction in my opinion to cheap washing detergent.The last time I was there last year as part of the group the bedding was soft fluffy and smelt fresh.The bedroom was hot and stuffy and you could not open a window.The breakfast fried eggs where small on hard I. Had scrambled eggs .I won’t be going back .

I booked 4 twin rooms for a group at the Muthu Alexandra Hotel, Oban for the nights of 25th and 26th May 2024. We have used this hotel many times over the years for out annual motorcycle trip to Oban. There has clearly been a change of ownership or management but this time our experience was nothing short of abysmal..! As bikers, we don’t need many comforts, we are used to roughing it a bit but I would warn off anyone looking to use this hotel. The cost vs value of food is disgraceful. For example, I paid over £20 for a vegan curry which consisted of two tiny florets of broccoli and three slices of carrot and four peas..! There was a little bit of rice on the side. Those that ordered fish and chips did not appear to get the sea bass as advertised, one of our group is an expert fisherman and he knows the difference. Also the chips looked to be two days old on the plate. I can only describe the staff at this hotel as incompetent at best although there was one or two examples of a slightly higher level here and there. One of our group is particularly sensitive to cheap washing detergent, the tissue around his eyes became swollen overnight to a point he could hardly see in the morning..! For the price we payed and the value we received we will not be back at this hotel which is a shame as we have fond historical memories. My general advise is give this one a miss if you have options, well until they get their act together…!

I would like to give this company no stars…but the system won’t let me.
I stayed in the Muthu Fort William Hotel for 3 nights 28/06/23 until 01/07/23.
Out of our 3 night stay we had no hot water for 2 of these nights. We did complain and were offered on the first night to use another room to shower only and then returned to our room. On the second night we were offered no alternative and could not shower. This was not great as we had been in Scotland hiking so needed to shower. Again we complained and asked to speak with the manger (who was not available) on check out I requested compensation for this horrendous stay and was told only the manger could do this…but they were not available to speak with (surprise surprise) I was assured that the manager would call me. He didn’t and I had to call the manager once back home (8 hours drive away) I spoke with the manger in the end who refused to offer compensation but would offer me a good deal when I next went to stay at the hotel…I declined the offer!
The booking was made through booking.com and they have also been trying to contact the hotel but again they are being ignored.
Stay somewhere else. Don’t not waste your money.

Do not stay here, they won’t refund your remaining balance. Room was filthy and unclean!

Disgusting lack of customer service. I was left sobbing at reception having found i had started my period on the spar day i booked. No sanitary products avalable to a lady, was told to go to asda to get my own. I had no transport and was in a swimming costume in reception. Was forced to phone my husband for help and too embarrased and humiliated to enjoy any part of the spa. Demanded a refund, was called a liar by managers who hid from me ( i am 5 ft 2 and a size 10- 48 yrs old) and had 3 police officers called on me. NO CUTOMER SEVICE, ACCOUNTABILITY or HOSPITALITY.