National Geographic Magazine Avaliações 429

With an international account it is hard to change the e-mail address. Within the web account administration it is not possible to change the e-mail address. I needed two e-mails to the support to suceed to find the proper way. a new account is therefore necessary!

The process ist according to this:
1. Go to ngm external administration hompage
2. Click Create an Account Now
3. Enter your new email
4. Click to receive a verification code by email to activate your account.
5. Enter the verification code and then proceed to set up a password
6. Later You may need to add the subscription from the old account too.

Contents: Very good, educational and worthwhile to read.

Subscription: Suddenly stopped without any reason. They say life confirmation letter was sent to me, but it did not alive. There is no backup system to that kind of failure.

Support: Very good. The recovery from above incident was treated quickly. Responses were professional.

I have a lifetime subscription. Suddenly the magazines stopped coming. I inquired with the customer service and was told that they are sorry that the 'still alive?'-confirmation letter got lost.

The result - I lost six months of magazines until now and (as of April 2026) I was told that the magazines will continue to be sent from July 2026 onwards. So the published saved 10 months of magazines just by claiming that a letter (that maybe never existed) was lost somewhere.

I observe the development of the magazine and its commercial affiliations for many years now. And one thing is sure - with a main focus on extracting money no value is being created for anyone. Sad!

Hello, the Mail you mention I did. never receive. Wy do I have to wait until July to get the next Magazine. In this case I miss almost 1 Year.
Best regards Hanspeter Bohli

Some 50 years ago I joined NG as a lifetime member. Every time again I am impressed with the magazines. Much appreciated!!! Very nice pictures, maps, stories etc. I am aware that once in a while one should informe you that one is still alive. I have done that before. But some how I missed the request last year. But being away for a few months I did not notice missing issues during a period of six months. My fault off course. I am now back in the system. Thanks to customer services. Good!! But would there be a way to warn me again that I did not note your request that I am still living at the known address.

I am happy with the National Geographic magazine, generally I always liked this magazine, the work being done through the years with all contributors.
Email Customer Services also were very helpful for me whenever I had problem with my subscriptions and changes.
Keep always up.
PS: probably the online subscription system could be single for all countries, but this might not be so easy, as sometimes it is confusing as the login accounts for UK are not so direct, but this is minor problem
PS2: Thanks NG :)

I just started my subscription because I want to buy more physical magazines and I really enjoy NG. I had a few problems with the first deliveries but they have been very attentive on the costumer service, they have extended my subscription to match when I am really getting the magazine.

Quick turnaround with resolution! I had the wrong city listed for a new gift subscription to National Geographic. I had a very quick response and correction. I am very confident this magazine will be delivered timely and accurately!

Valoro muy negativamente la suscripción digital, da muchos problemas en las tablets, actualizan constantemente el sistema y de repente te quedas sin poder entrar y no te dan ninguna solución. Experiencia pésima, tirar el dinero.

I had a great overall experience. I really did not experience any problems, be it with subscribing or changing the delivery address (which I often do).

Perfect and timely feedback.
NG understood my situation and reacted immediate and proactively.

When I moved 3 years ago I send a change of address 3 months before moving. It took 6 months before my new address was in the system.
During these 6 months I did not receive any magazines.
Beginning of this year I had to call again since had not received any magazines. This happened due to the fact I did not receive the letter requesting if I would like to continue my subscription (why would I not want to?). I called and excuses were made, situation will be resolved. Regrettably this will take 4 months and I will not be receiving any magazines.
Very dissatisfied with this level of customer service.

I place a gift order 8 weeks ago for a children’s subscription. In 3 separate phone calls with customer service I was told it had been delivered March 5th which it had not, then I was told it is due to be delivered tomorrow March 17th, then I was told it was delivered March 5th which again it was not. When I asked what proof they had for delivery they could not provide any. During one phone call I was disconnected. I finally spoke to a supervisor and she said another copy of the March/April edition will be mailed and delivered in 2 weeks from now. National Geographic is a good organization but their subscription and customer service departments are not.

My subscription got into the status of "cancelled" because I didn't receive NGS' request to confirm my address.
When I realised this (after not having received my issues) customer service was very responsive and helpful to reestablish my subscription and to organise the missing magazines for me.

I have taken out a subscription after many years.It is not what it used to be.The quality of the print is very, very poor.I thought I was suffering fom poor eyesight.

Une véritable catastrophe, avec des procédés très graves de vente forcée, qui plus est sur personne en situation de handicap (surdité) et de prélèvement abusif sur compte bancaire via ma carte bancaire, alors que j'ai résilié mon abonnement et qu'il m'en a été donné acte.

J'ai résilié mon abonnement en ligne, et il m'en a été donné acte par mail du le 04 décembre 2025 par la société Prisma Presse. Je venais d'être informée par mail que si je ne me manifestais pas, mon abonnement serait reconduit, donc j'ai fait part de ma volonté de ne pas poursuivre mon abonnement à partir de mon compte sur le site de Prisma Presse.

National Geographic France a été ensuite repris par une autre entreprise, nous en avons été informés le 20 décembre 2025, cette entreprise a fait semblant de n'être pas informée de ma résiliation intervenue.
Ils ont prélevé d'office sur ma carte bleue (dont ils avaient conservé abusivement le numéro, en emportant le fichier client) un nouvel abonnement d'un an début février 2026 pour un peu plus d'une soixantaine d'euros. J'ai menacé d'alerter la DGCCRF et le procureur de la République de Paris avec copie au journal Le Monde. Ils m'ont finalement remboursée en recréditant mon compte par carte bleue (l'employée dans un premier temps voulait que je lui envoie un RIB en pièce jointe à un mail, ce que j'ai refusé de faire pour des raisons de sécurité). L'employée (dénommée ou se faisant dénommer "Yolanda") m'a indiqué qu'elle a elle-même procédé à la résiliation de mon abonnement début février 2026 (abonnement que j'ai pourtant résilié début décembre 2025).

Mon dernier numéro est parvenu début février 2026, correspondant au dernier numéro qui m'était dû pour cet abonnement.

Pourtant, malgré la résiliation, malgré le remboursement qui m'a été fait suite à cette reconduction abusive et non souhaitée, malgré nos échanges de mails, je viens de recevoir ce jour, vendredi 27 février 2026, le nouveau numéro de National Geographic (celui de mars), avec un courrier où ils me parlent de mon abonnement avec leur nouvelle société (Unique Heritage Media), dont le siège serait à Aix en Provence, 67 cours Mirabeau), me rappellent mon nouveau numéro de client, en me disant que mon abonnement se poursuit sans conditions de durée.

C'est une horreur, je ne sais pas comment me débarrasser de ces gens, qui pratiquent la vente forcée, s'agrippent à vous et ne veulent plus vous lâcher.
A 60 ans, handicapée, ayant été abonnée à d'innombrables revues, je n'ai jamais connu cela, je ne sais plus comment m'en débarrasser, c'est épouvantable.
Je pense que les lois qui nous protègent, Européens, sont complètement bafouées et piétinées par cette entreprise américaine sans scrupule aucun. Vente forcée, au préjudice d'une personne handicapée, conservation et utilisation abusive des données (mon numéro de carte bancaire), poursuite forcée d'un abonnement pourtant résilié.

Compte tenu de la peur que m'a fait cette entreprise, j'ai convenu la semaine dernière avec ma banque qu'une nouvelle carte bancaire avec un nouveau numéro allait m'être remise, pour empêcher cette entreprise d'utiliser abusivement ma carte bancaire de nouveau. J'attends cette nouvelle carte commandée par mon conseiller bancaire.
Mon abonnement est résilié, plus aucun numéro ne doit m'être envoyé, plus aucun prélèvement sur mon compte ne doit se produire. TOUT FAIT CONTRAIRE EST GRAVISSIME ET TOMBE SOUS LE COUP DE LA LOI PENALE.

En situation de handicap, je ne peux pas téléphoner, et doit tout régler par écrit, cela prend un temps fou.

03/03/26 : suite à une demande de Trustpilot, j'ai envoyé des informations complémentaires : l'initiale de mes nom et prénom, mon numéro de client avec Unique Heritage Media, et la date de ma réclamation initiale : le 03 février 2026, à laquelle il a été répondu le 16 février, l'échange s'est poursuivi avec "Yolanda" jusqu'au 18 février.
Le prélèvement d'office et mlgré résiliation de début décembre 2025 sur ma CB a été effectué quelques jours APRES ma réclamation du 3 février 2026.
à noter : mon compte chez National Geographic n'a pas le même mail que chez Trustpilot, il commence par un M et termine par un S, chez Gmail.

I am looking at my life membership certificate that my late husband took for both of us 1978. We were newly married then and avid readers. NGM was the best magazine and it has moved with us like a family member all these years. Now being 86 years and living in Dubai and all of a sudden it stopped arriving 4 months ago, but I contacted you and requested why. After you got my email, you told me not to worry that in 2 working days you will get back to me. And to my greatest surprise, you did and solved my problem. That is the speediest reply I have ever gotten in my life of 86 years. Who says older women are invisible? Your magazine is keeping up with old values and I thank you. Anna-Liisa Turner.

Due to negligence my side, NG stopped my subscribtion. But slight arm waving my side, NG immediately reinstated the subsciption.
Highly appreciate NG's way of dealing with this matter!
Both in communication and actions taken.

Avoid joining. When i became a member of national geographic and payment was taken, they unfortunately failed to send me my login details. After 3 weeks of chasing they have now confirmed them, I can use my member. However they continue to fail to adjust my membership start date. I would avoid this subscription service until their customer experience and customer service are working, they are failing in 2026.