Having used their face moisturiser for sensitive skin for around 20yrs, I was concerned as to what I could use when told it had been discontinued. The customer service team was very helpful and ar... Ver mais
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Veja o que dizem as avaliações
I have great faith in Neils yard products and have been using different ones for yresrs, but I' ma a constant user of their frankincence range which not only smells amazing but seems to work.Although... Ver mais
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Exceptional customer service at Neal’s Yard. I had an issue with delivery which wasn’t their fault and they had no hesitation in offering to send me a replacement order, which duly arrived safely. Goo... Ver mais
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No problems with ordering or delivery. I ordered essential oils so I won't know for months if they are making any difference but I feel confident that with this company what's in the bottle will be ex... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Informações de contato
Reino Unido
- www.nealsyardremedies.com
4,7
Excelente
1 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great products
15 de abril de 2026
The Neal's Yard 'Make Your Own' hair &…
The Neal's Yard 'Make Your Own' hair & shower wash worked really well with the 3 essential oils that I also purchased.
17 de março de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Everything arrived promptly and well…
Everything arrived promptly and well packaged. The products are working well for my sensitive skin, so very happy!
15 de abril de 2026
Resposta de Neal's Yard Remedies
Thank you for your lovely review - we appreciate your positive feedback and are delighted that our products are working well for you!
With best wishes
NYR Team
Service was lovely
Service was lovely, even had a cup of tea. Love the brand and smells
15 de abril de 2026
Resposta de Neal's Yard Remedies
We're so happy you enjoyed our service, tea, and the wonderful scents of our brand! We appreciate your lovely feedback.
With best wishes NYR Team
The lady who served me was very…
The lady who served me was very pleasant and helpful.
15 de abril de 2026
Resposta de Neal's Yard Remedies
We appreciate you sharing your feedback. We're so glad to hear that you had a positive experience with our team member.
With best wishes
NYR Team
Extroardinarily helpful member of…
Extroardinarily helpful member of staff, told me everything in lots of detail whcih was great.
15 de abril de 2026
Resposta de Neal's Yard Remedies
We're so happy to hear that our staff member was helpful and thorough! Thank you for your positive feedback; it means a lot to us.
With best wishes
NYR Team
Resposta de Neal's Yard Remedies
We appreciate your long-term support and are so glad our products meet your needs consistently.
With best wishes
NYR Team
Excellent products and fast delivery…
Excellent products and fast delivery but still using plastic bottles
14 de abril de 2026
Resposta de Neal's Yard Remedies
We're glad you enjoyed our products and fast delivery. We're working to reduce plastic use and appreciate the feedback.
With best wishes
NYR Team
I firstly went into your store in…
I firstly went into your store in brighton, I was suffering with really dry hands needed different hand lotion the man in the shop was very helpful, within a week of using the products my hands were stating to feel great will definitely be purchasing more items, really lo e the fact that they are natural products
11 de abril de 2026
Resposta de Neal's Yard Remedies
We're happy to hear that the products helped your dry hands feel great!
We appreciate your positive feedback and are glad our team member was helpful.
With best wishes
NYR Team
I have used these products for many…
I have used these products for many years and am always pleased with the quality and ethics of Neals Yard. I had some difficulty finding my loyalty points. Also, it seems unnecessary to want a signature on delivery which necessitates having to be home to accept the parcel or make some other arrangement. A signature can easily be fraudulent and delivery is usually photographed anyway
14 de abril de 2026
Resposta de Neal's Yard Remedies
We appreciate your long-term support and value your feedback. We're sorry you had trouble locating your loyalty points.
Thank you for the feedback regarding the delivery policy, considering your point about potential fraud and photo evidence - and have fed this back to the relevant teams.
With best wishes
NYR Team
Lovely products
14 de abril de 2026
Resposta de Neal's Yard Remedies
Thank you so much for your positive review.
With best wishes
NYR Team
Top quality mother and baby products
23 de março de 2026
Resposta de Neal's Yard Remedies
Thank you for your positive feedback; we appreciate it.
With best wishes
NYR Team
Very good products
Very good products. Very nice staff. Only 2 things: very expensive so I don’t often shop here. And I wish everything was refillable .
14 de abril de 2026
Resposta de Neal's Yard Remedies
Thank you for the positive review regarding our products and staff.
We hear your concerns about pricing and refill options, and we have passed this on to the relevant teams.
With best wishes
NYR Team
A long standing, excellent company
A long standing, excellent company. I haven't used them for a while but having come back to them recently, do appreciate the quality of the products. They also have a shop in the city near to me and I always find the experience of going, both calming and invigorating
13 de abril de 2026
Resposta de Neal's Yard Remedies
Thank you so much for taking the time to leave us a review. It's lovely to hear that you have begun to use our products again and we're so pleased to hear that that you enjoy visiting the store.
With best wishes
NYR Team
I had a great experience at the store
I had a great experience at the St. Pancreas store. However it is disappointing that the store had close to no herbs for my tea in particular the hibiscus and chamomile. I had been to the store many times but there was no stock.
14 de abril de 2026
Resposta de Neal's Yard Remedies
We're glad you enjoyed your visit to our store. We're sorry our selection of tea herbs, especially hibiscus and chamomile, was limited. We appreciate your feedback and have passed on your concerns to the relevant team.
With best wishes
NYR Team
Sales rep v informative
Sales rep v informative, pleasant and attentive. Product good, just what I needed and she gave me advice on how to use it.
13 de abril de 2026
Resposta de Neal's Yard Remedies
Hi Janina,
We appreciate you sharing your experience. We're happy to hear that our staff was helpful and that you found a product that suits your needs.
Best wishes,
NYR Team
Outstanding customer service
Having used their face moisturiser for sensitive skin for around 20yrs, I was concerned as to what I could use when told it had been discontinued.
The customer service team was very helpful and arranged speedy delivery of three sample pots (free of charge) of moisturisers I could try.
I am very grateful as I have a severe allergy to something and not knowing what it is makes it difficult.
I can't thank them enough for their support in helping me find an alternative.
14 de abril de 2026
Resposta de Neal's Yard Remedies
We appreciate your feedback and are so glad our team could assist you during the discontinuation. We're happy to hear that the samples helped you find a suitable alternative. Thank you for sharing your positive experience with us.
Best wishes,
NYR Team
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