Neptune - Chesham Avaliações 

296
O TrustScore é 4.5 de um total de 5

4,6

Canada Mill, Amersham Road, HP5 1NG Chesham, Buckinghamshire, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

A 4.5 star review (because there’s always room for improvement). The Chesham team have been largely great from design through to fitting. A couple of miscommunications along the way resulted in additi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Always a great service from Neptune, setting up, taking away the packaging and making sure everything is perfect before they leave. Andre and Liam did an amazing job (in the middle of a heatwave) and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

So impressed with this lovely store. We bought a kitchen and it is so well made and the design service was top drawer. Jodie left no stone unturned and was not at all pushy but considered what was in... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Visited Neptune for the first time as my wife and I had been advised to visit by friends. Very impressed by the store, design and products. We were greeted by Emily who was very helpful and polite, ma... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de Móveis de Jardim
  4. Designer de interiores
  5. Loja de utensílios de cozinha
  6. Loja de móveis para sala de estar

Sobre Neptune - Chesham

Escrito pela empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informações de contato

  • Canada Mill, Amersham Road, HP5 1NG, Chesham, Buckinghamshire, Reino Unido

  • 01494 398472

4,6

Excelente

O TrustScore é 4.5 de um total de 5

296 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(296)

2.132 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The Chesham store is perfect to browse for the right furniture

The Chesham store has a high variety of products on display that allow you to browse the design and style that suits you and to confirm the quality of the products. Staff provides lots of friendly advice. Products have been delivered quicker then expected.

27 de setembro de 2024
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Good Afternoon Carl,

Thank you for leaving such kind feedback. Its lovely to hear you enjoyed browsing in our store and that you appreciated the quality of our products. It's also wonderful to know we've been able to offer friendly advice to yourself. We hope to see you again in store soon!

Many Thanks, Team Neptune Chesham

Avaliado com 5 de um total de 5 estrelas

Great customer service from Katie and…

Great customer service from Katie and she wrapped our present beautifully. Will be back.

11 de setembro de 2024
Avaliação não solicitada
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Good Morning,

Thank you so much for leaving such lovely feedback for our Assistant Store Leader Katie, We will be sure to pass this on to her.

Many Thanks, Team Neptune Chesham

Avaliado com 5 de um total de 5 estrelas

Great help today from Sarah today

Great help today from Sarah today. She helped me with some faux flowers and a beautiful vase. Love this store and the staff thanks so much!

10 de setembro de 2024
Avaliação não solicitada
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Good Morning Louise,

It's Lovely to hear that you enjoyed your visit to the Chesham Store yesterday and I will pass your words onto Sarah! Thank you for purchasing with us, when you next pop in do show us the flowers in situ!

Thank you!

Avaliado com 5 de um total de 5 estrelas

A good experience in the end….

A good experience in the end….. bought Marina light online, and then went to Chesham to get bulb. 2 young members of staff - one didn’t know the product at all and said bulb not available - the other dark haired lady knew her products and gave me the correct bulb out of stock. Staff training required!!

19 de agosto de 2024
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Hello Graham,

Thank you so much for your feedback. I can assure you all of our home specialists have excellent product knowledge but as everything we do forget things sometimes so we do apologise for this. I will revisit the marina pedant training, so we can help most efficiently. We Look forward to seeing you again soon.

Chesham Store

Avaliado com 5 de um total de 5 estrelas

Amazing staff

Amazing staff, great store and superb quality all round

16 de agosto de 2024
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Good Morning Stephen,

Thank you for taking the time to leave such a positive review, we look forward to welcoming you back in our Chesham store soon.

Kind Regards, Team Neptune Chesham

Avaliado com 5 de um total de 5 estrelas

Great service

Hi bought 2 cans of point. Store person very helpful in getting them for me. I has to return a can of unused paint -
No receipt. The store person found my transaction and refunded the can of paint. All very easy either their payment system. Great stuff

14 de agosto de 2024
Avaliação não solicitada
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Good Morning William,

Thank you for taking the time to leave such lovely feedback, We are happy to hear you had such a good experience with our team and that you found them to be so helpful.

Kind Regards, Team Neptune Chesham

Avaliado com 5 de um total de 5 estrelas

Heavenly Neptune at Chesham!

Chesham Neptune is captivating - beautiful room sets you could just imagine living in, furnishings & accessories galore! The team were friendly & helpful. I attended an event which was full of useful information to help organise & declutter your home.

9 de maio de 2024
Avaliação não solicitada
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Hi Paula,
Thank you for taking the time to leave such lovely feedback, We're so happy you had such a positive experience in our store and that you found are team to be friendly and helpful. It's also wonderful to hear that you enjoyed your time at our Dilly Carter event. We hope to see you in store again soon!

Kind Regards, Team Neptune Chesham

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. Friendly staff always. Katie was very helpful today.

2 de agosto de 2024
Avaliação não solicitada
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Good Morning Sue,

Thank you so much for your lovely review. We're happy to hear you find our staff to be friendly and helpful we will pass on this kind feedback to Katie.

Kind Regards, Team Neptune Chesham

Avaliado com 5 de um total de 5 estrelas

Katie at Neptune was incredibly patient…

Katie at Neptune was incredibly patient and attentive during my shopping experience. She took the time to understand my needs and helped me make a decision without any rush. Her dedication to providing excellent customer service truly made my visit enjoyable and stress-free.

23 de julho de 2024
Avaliação não solicitada
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Good Morning Rachele,

Thank you so much for your lovely review. We're delighted that you enjoyed your visit to store and found Katie very helpful.

Have a great day!


Avaliado com 4 de um total de 5 estrelas

Chesham staff were excellent but when…

Chesham staff were excellent but when it came to delivery 4 months later (paid in full up front required!) I had to chase the order. Delivery guy didn’t phone with advance notice as promised but pleased with the chair.

30 de julho de 2024
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Dear Jill,

We delighted you're pleased with your chair, but so sorry to hear your experience with delivery wasn't as smooth as we would have expected. We will feed your comments back to Head Office and hope we can welcome you in store again soon.

Thank you for taking the time to leave us a comment.

Avaliado com 5 de um total de 5 estrelas

Inspiring shop

The staff are so friendly, I love just having a wonder around and the show rooms are so inspiring

30 de julho de 2024
Avaliação não solicitada
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Dear Katie,

Thank you for your lovely comment. We look forward to welcoming you in store again soon.

Have a great day!

Avaliado com 5 de um total de 5 estrelas

One of the nicest Neptune stores with…

One of the nicest Neptune stores with such friendly and helpful staff I only go to Chesham store as it’s my favourite and I love browsing for hours and the staff are so helpful I feel so welcome and at home. Emily the manager of the store is really lovely and welcoming it’s a beautiful store I take all my family and friends their for their Neptune experience and they absolutely love it x

30 de maio de 2024
Avaliação não solicitada
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Dear Ayesha,

Thank you for taking time to message with your lovely comments, especially regarding our amazing Home Specialist, Emily.

We hope to welcome you in store again soon.

Have a great day!

Avaliado com 5 de um total de 5 estrelas

An amazing experience

The shop is amazing, the staff were very welcoming and friendly as soon as you walk in the door. Staff member Katie was very helpful and made the experience all the better with a smile and great customer service. The layout was very homely with the way everything was set and it made it feel like you were at home. If you haven’t been, I would highly recommend a visit

20 de julho de 2024
Avaliação não solicitada
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Dear Deb,

Thank you so much for your lovely comments. We're delighted you had a great experience in store, especially with our amazing Assistant Store Leader, Katie.

Have a great day!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service from the…

Excellent customer service from the Chesham branch of Neptune. They re-organised the refund, repurchase and delivery of my items - seamlessly and without any input from me. All done.

A great customer experience.

15 de julho de 2024
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Good Morning Delia,

I hope you're having a lovely morning, thank you for taking the time to leave such a lovely review for us. We're so happy to hear that you had excellent customer experience when visiting our stores. We hope you enjoy your purchase and we hope to see you again in store soon.

Neptune Chesham Team.

Avaliado com 5 de um total de 5 estrelas

Just a really good company with quality…

Just a really good company with quality goods

12 de julho de 2024
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Good Afternoon Kukielka,

Thankyou for taking the time to leave such kind feedback. We're so happy to hear you enjoyed our company as well as the items we have in store. We look forwards to seeing you again soon.

Neptune Chesham Team

Avaliado com 5 de um total de 5 estrelas

The best decision I made!

I have been renovating and building my kitchen for 2 years, and as most people say, the kitchen is the heart of the house. Ever since I discovered Neptune kitchens many years ago, I knew I wanted one, and turning that dream into reality has been the best decision I’ve ever made. My Neptune kitchen is not just a room; it’s my favorite place in the house. It’s stunningly beautiful, practical, and incredibly functional.

The journey to perfection wouldn’t have been possible without the incredible team at Neptune. Rebecca, my designer, was simply brilliant. Throughout the numerous changes and decisions, nothing was ever too much trouble for her. Her keen eye for design made every decision feel right, and her expertise gave me complete confidence in the process. James, my project manager, was instrumental in bringing everything together. He meticulously ensured that every detail was ready for the big day, making the whole process smooth and stress-free.

I must give special recognition to Anthony, my installer. Although hiring a Neptune installer is an investment, and my builder offered to do it for less, choosing Anthony was the best decision. If you’re considering anyone other than a Neptune installer—don’t! Anthony’s precision and perfectionism ensured that every aspect of the kitchen was installed flawlessly, down to the last millimeter. His work was worth every penny.

Thank you, Neptune, for delivering my dream kitchen. It surpasses all my expectations. Every visitor comments on its beauty and timeless elegance, and I am filled with pride every time I walk into it. This kitchen truly reflects the heart of my home, and I couldn’t be happier. Thank you to the entire Neptune team!

10 de junho de 2024
Avaliação não solicitada
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Thank you so much Sharon for taking the time to leave us such a glowing review!
As a team we are glad to hear you had such a positive experience with both the design and installation process. We're also so happy that your finished kitchen has surpassed your expectations. I will pass on all this lovely feedback to Rebecca, Anthony and James.

We hope you continue to enjoy your beautiful kitchen and we look forward to welcoming you back to the store soon.
Kindest regards, Team Neptune Chesham

Avaliado com 5 de um total de 5 estrelas

Katie was fantastic

Katie was fantastic. That’s all there is to say. Helpful, friendly, knowledgeable and she secured the sale 🤣

25 de junho de 2024
Avaliação não solicitada
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Good Morning,

Thankyou for taking the time to leave us a review. We're glad that you were happy with your experience in store. We hope you enjoy the products you purchased with us. We look forwards to seeing you again soon.

Neptune Chesham Team

Avaliado com 4 de um total de 5 estrelas

Always lovely items to buy

24 de maio de 2024
Avaliação não solicitada
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Good Morning Rai,

Thankyou for taking the time to write us a review, we really appreciate it. We're glad that you like all of our lovely items. We look forwards to seeing you again soon.

Neptune Chesham Team

Avaliado com 5 de um total de 5 estrelas

Amazing service and very helpful and…

Amazing service and very helpful and friendly staff.

13 de junho de 2024
Avaliação não solicitada
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Good Morning Dawn,

I hope you're well, thankyou for leaving us a review on how you found our services in store, we're very appreciative of your kind words. We hope to see you again in store.

Neptune Chesham Team

Avaliado com 5 de um total de 5 estrelas

Amazing store!

Amazing store!

Neptune has a reputation of being expensive but, when you can’t find what you want anywhere else, this is the place to come. Fantastic quality, wonderful range of products and everything you need for high end home decor. When you top that off with the great staff they have this is the place to go. Katie helped us through showing brilliant knowledge of the products, good insight into colours and matching different styles and couldn’t have been more helpful.

Will definitely be back again!

12 de junho de 2024
Avaliação não solicitada
logotipo da Neptune - Chesham

Resposta da Neptune - Chesham

Good Morning Stephen,

I hope you're well. Thankyou for taking the time to write such a lovely review. We really appreciate it and Katie is very grateful for your kind words you left for her. We hope to see you again in store soon.

Neptune Chesham Team

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