Neptune - Chester Avaliações 

157
O TrustScore é 5 de um total de 5

4,9

Chester Road, Bridge Trafford, CH2 4JR Chester, Cheshire, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The Chester store is lovely, easily accessible, plenty of parking and set out and staged beautifully. The large store allow you to see a large range of products. Staff very helpful and friendly.

Avaliado com 5 de um total de 5 estrelas

Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... Ver mais

Avaliado com 5 de um total de 5 estrelas

Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... Ver mais


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de Móveis de Jardim
  4. Designer de interiores
  5. Loja de utensílios de cozinha
  6. Loja de móveis para sala de estar

Sobre Neptune - Chester

Escrito pela empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informações de contato

  • Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, Reino Unido

  • 01244 478 777

4,9

Excelente

O TrustScore é 5 de um total de 5

157 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(157)

2.201 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

fantastic customer service

Received fantastic knowledgable customer service from JO, driven down from Glasgow on holiday and thought would pop in.

13 de julho de 2023
Avaliação não solicitada
logotipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for your lovely review Scott, I hope you enjoyed the rest of your holiday. Joe

Avaliado com 5 de um total de 5 estrelas

Good experience

Very helpful when I was in the Chester Store, and the delivery people were most helpful, so an all round good experience.

3 de julho de 2023
logotipo da Neptune - Chester

Resposta da Neptune - Chester

We are over the moon you had a great experience shopping with us and thank you for your lovely review. Joe

Avaliado com 5 de um total de 5 estrelas

Wonderful team

The team at Chester have been wonderful providing ideas, support and encouragement for a project I am currently working on. Suzanne and India have helped me look at alternatives I would never have considered and I am so grateful to them and the rest of the team

19 de junho de 2023
logotipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for your lovely review and we hope to see you again soon. Joe

Avaliado com 5 de um total de 5 estrelas

Very flexible with our delivery dates…

Very flexible with our delivery dates as we had to change it a number of times and the delivery drivers were excellent.

There is a slight damage, but Neptune took care of us and made the overall experience excellent

16 de junho de 2023
logotipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for your lovely review and I hope you enjoy your Neptune furniture. Joe

Avaliado com 5 de um total de 5 estrelas

What a beautiful store

The staff. They were so helpful, kind, patient and eased my stress by solving a tricky predicament.
Chester Neptune definitely has the A Team in store.

9 de maio de 2023
Avaliação não solicitada
logotipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for your lovely review and hope to see you again soon. Joe

Avaliado com 5 de um total de 5 estrelas

Although there were initial problems…

Although there were initial problems with my order once the problem was identified everyone involved worked hard to resolve things. All staff were delightful

6 de maio de 2023
logotipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for your lovely review, we are always available in store if you ever need any help. Best wishes Joe

Avaliado com 5 de um total de 5 estrelas

Great

Great, friendly service

5 de maio de 2023
logotipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for your 5 star review, Joe

Avaliado com 5 de um total de 5 estrelas

Lovely store

Lovely store, beautifully presented. Absolutely thrilled with my picture. Modern but not too contemporary. The piece finishing piece for my utility room.

12 de março de 2023
logotipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for the lovely review, we hope you are still enjoying your kitchen and utility, all the best Neptune Chester Team

Avaliado com 5 de um total de 5 estrelas

Very pleasant and helpful staff in the…

Very pleasant and helpful staff in the Chester branch.
Also ordered on line had to query delivery date and the customer advisor was very helpful.
Love the shop!!!!

11 de fevereiro de 2023
logotipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for your 5 star review and hope to see you again soon. Joe

Avaliado com 5 de um total de 5 estrelas

Cautious in placing order in store due…

Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional. I placed my order on Monday and the item was delivered the following Friday. The team who made the delivery were excellent and I just could not fault how respectful they were. Five star service by both store and delivery teams. Thank you.

9 de janeiro de 2023
logotipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for your lovely review and giving us the opportunity after your previous order. We hope to see you again in the future. Joe

Avaliado com 5 de um total de 5 estrelas

Great sevice

31 de dezembro de 2022
logotipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for your 5 star review and hope to see you again soon, Joe

Avaliado com 5 de um total de 5 estrelas

Wonderful staff

Wonderful staff, they are so helpful and have totally changed my attitude to interior design

28 de novembro de 2022
logotipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for your lovely feedback, if you ever need any more help or inspiration please pop in and see us. Joe

Avaliado com 5 de um total de 5 estrelas

Came into store a couple of weeks ago…

Came into store a couple of weeks ago but have been meaning to post a review of my experience since. Very warm, welcoming, and helpful staff regarding trying to choose amongst the many beautiful paint choices. Beautiful showroom, personally I would have liked to see more kitchen serve ware items that are available. Other than that 👌

12 de novembro de 2022
Avaliação não solicitada
logotipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for your lovely feedback, I will pass on your feedback to our Product Development Team, look forward to seeing you again soon. Joe

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Called ahead to check if something was in stock, and had very efficient service once in store. The store is beautiful and well laid out with lots of inspiration!

9 de novembro de 2022
Avaliação não solicitada
logotipo da Neptune - Chester

Resposta da Neptune - Chester

Thank you very much for coming to see us in store and we hope to see you again soon. Joe

Avaliado com 5 de um total de 5 estrelas

A kitchen for life

We had our hearts set on a dream Neptune kitchen ever since we first laid eyes on them. Having seen the quality of other kitchens out there, we knew we couldn’t settle for less but we used to think a Neptune kitchen would be out of reach or out of place in our little semi-detached home. To our delight, the cost was actually incredibly fair considering the quality and outstanding craftsmanship. It is well worth the extra investment - Neptune kitchens are build to last.

We finally took the plunge while adding a new extension to our home, opting for the Suffolk range in our kitchen and utility. Our designer, James, was the most helpful person throughout. He held numerous video calls with us, understood exactly what we wanted from our space, and put together a very well considered layout (also taking into account things we never would have), and dealing with our many questions. In addition to James, everyone else we have ever dealt with at Neptune - from the delivery drivers to to kitchen installer - have been incredibly friendly, helpful, and wonderful to speak to.

We are so happy with our kitchen and utility. The new spaces already feel like they have changed our lives.

5 de setembro de 2022
logotipo da Neptune - Chester

Resposta da Neptune - Chester

Hi Paul, Thank you so much for your lovely review, I have let James know and he is very happy to hear your feedback. We hope you enjoy your kitchen for many years. Joe

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