Neptune - Edgbaston Avaliações 

167
O TrustScore é 5 de um total de 5

4,8

16-18 Harborne Road, Edgbaston, B15 3AA Birmingham, West Midlands, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

What a great store, the staff are fantastic and couldn’t be more helpful. It’s worth the journey as there is parking at the rear of the store, dogs are welcome and as we had travelled a long way they... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought some artwork which is delightful but above all the atmosphere within the store as well as the kindness and professionalism of the staff was 10 out of 10. With thanks

Avaliado com 5 de um total de 5 estrelas

Anore and Liam arrived on time after calling to let me know of their arrival time. Very professional and courteous. Excellent service all-round. As always, Neptune products were high quality also... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We visited the beautiful Neptune store in Edgbaston, Birmingham. The friendly and knowledgeable staff advised us on furniture styles, finishes and colours. We purchased bar stools, the Arundel dining... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de Móveis de Jardim
  4. Designer de interiores
  5. Loja de utensílios de cozinha
  6. Loja de móveis para sala de estar

Sobre Neptune - Edgbaston

Escrito pela empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informações de contato

  • 16-18 Harborne Road, Edgbaston, B15 3AA, Birmingham, West Midlands, Reino Unido

  • 0121 437 4137

4,8

Excelente

O TrustScore é 5 de um total de 5

167 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(167)

2.221 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

What an amazing store to visit with so…

What an amazing store to visit with so much choice. The staff were very helpful and pleasant too. My delivery only took a few days and was delivered by a very nice and helpful delivery man. I am very happy with my purchases and will definitely visit the store again.

18 de abril de 2022
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thank you Jo for taking the time to leave us such a wonderful review. We are so glad you have enjoyed your experience shopping with us and we look forward to welcoming you in store again soon.
Best wishes, Rebecca & the Edgbaston team

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, great preparation did everything they said in terms of letting us know when they were coming and a voice message when they were half an hour away. Plus a very polite delivery team. Thank you we love our flooring

9 de março de 2022
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thankyou for taking the time to leave us a lovely review.. hope you enjoy your new flooring.. kind regards edgbaston team

Avaliado com 5 de um total de 5 estrelas

Excellent shop

6 de março de 2022
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thankyou for taking the time to leave a review. We look forward to seeing you in store again soon.. kind regards Edgbaston team

Avaliado com 5 de um total de 5 estrelas

Always great service and great quality…

Always great service and great quality products too. Will continue to purchase from Neptune!

23 de fevereiro de 2022
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thankyou for taking the time to leave our store a review, we look forward to seeing you again soon

Avaliado com 5 de um total de 5 estrelas

A little slice of heaven

A brilliant concept and just wish I could move in! Constantly saving for my next item and get so many ideas too.

15 de fevereiro de 2022
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thank you for your lovely feedback and taking the time to share it! Best wishes, Charlie

Avaliado com 5 de um total de 5 estrelas

Excellent product and service

Absolutely thrilled with my velvet footstool which looks great at the end of my bed. Although a three month plus wait for delivery it was worth it. Great service from Edgbaston store and the delivery team. I would highly recommend Neptune for that special piece of furniture.

12 de fevereiro de 2022
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thankyou for taking the time to leave a lovely review. We really appreciate the feedback. Hope to see you again in store soon

Avaliado com 5 de um total de 5 estrelas

Beautiful interior shop

Beautiful interior shop. Recently purchased a Buckingham mirror from Neptune Edgbaston. The staff was very helpful and friendly. When the mirror arrived I was amazed by the packaging it was wrapped so well and I'm very happy with the purchase xx

8 de fevereiro de 2022
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thank you taking the time to share your kind feedback - we are delighted to know you are happy with your recent mirror order but also the service provided via store and delivery. Kindest regards, Charlie

Avaliado com 4 de um total de 5 estrelas

The quality of the furniture is…

The quality of the furniture is excellent.. only 4 stars because when I ordered the product in store I was told it was in stock and an estimated delivery date . This date changed 3 times before it was finally delivered sometimes at very short notice . Trying to organise someone to be at home for delivery can not always be done at short notice! But very pleased now the pieces are in !

17 de janeiro de 2022
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thank you for taking the time to share your feedback with us and we do apologise for any delays occurred that affected your order personally - we understand this is not ideal and it is something we are working hard on to improve. We are glad to know you are happy with your new furniture though. Best wishes, Charlie

Avaliado com 5 de um total de 5 estrelas

Great service and helpful staff

Great service and helpful staff. A small scratch was discovered on a furniture item and a replacement ordered immediately. Good updates on likely delivery too.

31 de dezembro de 2021
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thankyou for your kind review, we looking forward to seeing you in store again soon.

Avaliado com 5 de um total de 5 estrelas

A treat to visit

Hi I visited the Neptune store in Edgbaston before Christmas as I had been waiting for an online order for a long time and the staff confirmed they had one of the items I had ordered in store They kept it for me and were extremely helpful. Every time I visit they are always friendly & very helpful - a pleasure to visit.

30 de dezembro de 2021
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thankyou for taking the time to leave a lovely review, happy new year and we hope to see you again soon

Avaliado com 1 de um total de 5 estrelas

Neptune provide quality furniture but…

Neptune provide quality furniture but nothing else although they promote as though they deliver a full fitted job. They do not and bring in hidden charges for outside contractors at inflated costs trying hard to keep that information from the customer . Neptune’s business policy is appalling

29 de dezembro de 2021
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Hi Richard, I am so sorry to learn you are not satisfied with the way the your order experience has been. We are working hard to resolve the issues raised and thank you for taking the time to feed these back. I hope you have a pleasant week ahead. Best wishes, Laura.

Avaliado com 5 de um total de 5 estrelas

Excellent quality and service

The help and support when choosing the right products was very reassuring. Then the communication and understanding to work with our timescales made the experience excellent.

18 de dezembro de 2021
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thank you for taking the time to share your lovely feedback - it is much appreciated, we are pleased to know you are happy with the service and products from us. Merry Christmas! Best wishes, Charlie

Avaliado com 5 de um total de 5 estrelas

The girls were very helpful

The girls were very helpful - excellent shopping experience.

15 de dezembro de 2021
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thank you for taking the time to share your lovely feedback - it is much appreciated, we are pleased to know you are happy with the service and products from us. Merry Christmas! Best wishes, Charlie

Avaliado com 5 de um total de 5 estrelas

No negatives, The Arundel is unlike anything else I've found.

We were blown away when we visited the showroom and one particular piece screamed out to me as we entered 'Arundel 6 seater round dining table' I knew the minute I saw it I wasn't going to stop thinking about it until i'd brought one. We were buying a new build so delivery delays wern't a problem, after convincing my husband that it was worth the £2800 price tag he caved and let me order it and I am absolutely over the moon, we've had it in our kitchen now (with a bespoke piece of glass on the top) for over a year and its every bit as beautiful as I had hoped and I've not seen or found anything like it, the oak is just stunning (If you love wood its really quite beautiful) I loved it so much so I ordered the Arundel console table to match in spring this year and that also had a long wait but anything worth having is worth waiting for and again this piece also didnt dissapoint. I would not hesitate to purchase other items from Neptune.

26 de novembro de 2021
Avaliação não solicitada
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thank you so much for taking the time to leave a review and I am so pleased to learn you love your Arundel table. I hope this continues for many years to come and what a lovely idea to use a customer glass to further accentuate the wood and offer greater protection. I hope you have a very pleasant rest of your week, and thank you again for your review. Best wishes, Laura.

Avaliado com 5 de um total de 5 estrelas

Lovely atmosphere

Lovely atmosphere, lovely staff. A pleasure to browse and buy key pieces for the home.

20 de setembro de 2021
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

We are so pleased you enjoyed your experience in store, we look forward to seeing you again soon

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. No discontent in any way. I recommend Neptune with confidence.

15 de setembro de 2021
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thankyou for taking the time to review our store, we look forward to seeing you again soon

Avaliado com 5 de um total de 5 estrelas

First visit to one of your stores was…Mind Blowing

First visit to one of your stores was fantastic! After shopping around for years trying to piece together the look that we were trying to create, we finally found Neptune. The atmosphere created in your stores “homes” inspired us to re-evaluate what direction we are now taking. The simplicity of the design and the colour palette combined with the Quality and Affordability was something that I didn’t expect to see. We have matched our colour scheme after using your paint samples and are now ready to order our new furniture. This is just step one! Stuart

31 de agosto de 2021
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thank you for your lovely review, we are so pleased you loved the store. If you need any help please don’t hesitate to call us here at Edgabston

Avaliado com 5 de um total de 5 estrelas

We had very good customer service

We had very good customer service when we visited the store, were kept up to date on delivery dates but also our request for delivery to fit in with other stuff we had going on was accommodated. The delivery was efficient with the furniture erected in situ. All staff we dealt with throughout were personable and a pleasure to deal with.

16 de agosto de 2021
logotipo da Neptune - Edgbaston

Resposta da Neptune - Edgbaston

Thankyou for your lovely review, we hope to see you in store again soon

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