Our Neptune chair is just as gorgeous, comfortable and well made as we had hoped. It looks perfect in our cottage and complements what we already have. Amie from the Guildford store was so helpful... Ver mais
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Veja o que dizem as avaliações
We now have a beautiful and comfy living room to both entertain and relax in. Jess and Lauren listened and met our brief perfectly - suggesting wall colours, furniture, soft furnishings and accessorie... Ver mais
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It is a delight to leave a review for Jessica. She has transformed my little flat into the most pleasing, attractive and happy home. The Neptune furniture is beautiful and I love the gentle colour... Ver mais
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Just sitting on our new Eliza sofa, very comfortable and we are so happy with it. Of special mention are your two lovely delivery guys, Josh & Brien. They were so helpful getting the sofa unpacked a... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de Móveis de Jardim
- Designer de interiores
- Loja de utensílios de cozinha
- Loja de móveis para sala de estar
Sobre Neptune - Guildford
Escrito pela empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informações de contato
171 High street, GU1 3AJ, Guildford, Surrey, Reino Unido
- 01483 345480
4,5
Excelente
112 avaliações
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Neptune
We like Neptune we find the furniture. It’s very good well-made and worth the money you pay for it.
6 de fevereiro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Top marks all round to Neptune
Our Neptune chair is just as gorgeous, comfortable and well made as we had hoped. It looks perfect in our cottage and complements what we already have.
Amie from the Guildford store was so helpful from the start and kept me well informed.
Sean & Josh delivered the chair with perfect timing, whilst being very polite and considerate. We could not have asked for better service from them.
19 de janeiro de 2026
Resposta da Neptune - Guildford
Dear Sara, thank you for such a lovely review. We’re delighted to hear the chair is exactly as you’d hoped and fits so perfectly in your home.
It’s great to know Amie kept everything clear and well managed from the start, and that Sean and Josh delivered with such care and consideration. We’ll be sure to share your kind words with them all. We hope you enjoy your new chair for many years to come.
All my best, Amy at Neptune Support Office
Just sitting on our new Eliza sofa
Just sitting on our new Eliza sofa, very comfortable and we are so happy with it.
Of special mention are your two lovely delivery guys, Josh & Brien. They were so helpful getting the sofa unpacked and in place in our room. Thank you Neptune, great service throughout from shop to drop!
19 de março de 2026
Avaliação não solicitada
Resposta da Neptune - Guildford
We're so glad to hear you had a great experience! Thank you so much for letting us know
It took two months to arrive and the…
It took two months to arrive and the cushions don’t match. The original has piping and the latest cushion cover doesn’t. Looks ridiculous
30 de dezembro de 2025
Resposta da Neptune - Guildford
Hi Moya! Thank you for your feedback. I'm sorry to read you aren't happy with your latest design. I can't see you've been in contact with us directly yet, so please do reach out to us at customerexperience@neptune.com with some images, where one of the team will look to support you. We hope to hear from you shotly. With warmest regards, Scott
Delivery 30/12/25
Delivery of footstool today by Peter and Lee excellent, phoned half an hour before as expected and rest of delivery went to plan. Would recommend
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Neptune - Guildford
Dear Nick,
Thanks so much for this kind review - I will be sure to pass the feedback on to the delivery team!
Many thanks,
Amy
Store Leader | Neptune Guildford
Love the beautiful bookcase which…
Love the beautiful bookcase which arrived, a massive thank you to Chris and Jason for the excellent customer service when delivering. Neptune thank you
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Neptune - Guildford
Dear Rhian,
Thanks for such a lovely review! We're glad you like your bookcase, and I'll be sure to pass your fab comments on to Chris, Jason and their line managers.
I hope we'll see you back in Neptune Guildford soon.
Many thanks,
Amy
Store Leader | Neptune Guildford
Outstanding customer
Outstanding customer - centric care and attention from Emily Guiton and Sarah at Guildford. Wonderful support from Greg Witek. Cannot fault the entire experience with Neptune. Head and shoulders above the competition and excellent value for money. My kitchen is truly a thing of beauty! I am very pleased and looking forward to the final completion with worktop installation scheduled next week.
11 de dezembro de 2025
Resposta da Neptune - Guildford
Wow, what a review! Thank you so much for this review Mrs Burn. I love the Henley collection and having seen some photos of your project during installation, it looks like it's coming together gloriously. I will be sure to pass your feedback on to Emily, Sarah and Greg, they will be delighted.
Kind regards,
Amy
Store Leader | Neptune Guildford
The sales experience and standard of…
The sales experience and standard of workmanship was excellent and it is a beautiful kitchen that I love. However the online delivery of some items and the communication was not as good as I expected from such an upmarket company.
9 de dezembro de 2025
Resposta da Neptune - Guildford
Hi Sue! Thank you for taking the time to leave us your feedback. I'm delighted you love your designs, and I'm sorry that you felt we didn't stay in touch enough. We do look forward to seeing you again soon, either in store or online. Warmest regards, Scott
Rude Manager....
We love Neptune and went into the Guildford store this weekend to buy some bits. However when checking out we were greeted by a very rude manager, the members of staff were nice but the manager was beyond rude. We will never be shopping at the Guildford store again. Would avoid!!!!
16 de novembro de 2025
Avaliação não solicitada
Resposta da Neptune - Guildford
Dear Ella,
Thanks for taking the time to give us this feedback. I'd love to discuss this further with you if possible. You can reach me on 01483 345 480 or alternatively please send your details across to guildford@neptune.com and I will give you a call tomorrow.
Many thanks,
Amy
Store Leader | Neptune Guildford
Last item delivered today …
Have completely furnished my living room with Neptune furniture - all excellent quality, delivered on time and with great care. Clint and Marcin delivered the last item today - corner TV cabinet. Really friendly, incredibly efficient. Clint got me with the “we have your 4-poster bed…”. Very funny. Thanks so much. Keep up the good work.
6 de novembro de 2025
Avaliação não solicitada
Resposta da Neptune - Guildford
Hi Karen,
Its so lovely that your room is now finished! I would love to see some images of the final look now your Home Design project is completed.
We hope to wish you back into the showroom soon,
Emmaleigh Flower-Bond
Home Specialist
Neptune Guildford | 01483 345480
Great service
Great service from Andre & Liam delivering our new kitchen this morning
17 de outubro de 2025
Avaliação não solicitada
Neptune - a great discovery!
A Neptune store from a town we never go to happened to send us a flyer. We went online, saw a kitchen table and chairs that we liked and also spotted that they had a shop in Guildford. We rang to check they had the table, visited the store and thought it was perfect. We had nice service in the store and purchased it. It’s just been delivered. The guys (Andre and Liam) were super. They fitted the table together and positioned it for us (marble is really heavy). Nice manner and service - and they were early in the slot. It looks great and is very comfortable. Thank you Neptune. We wouldn’t have known about you without that random mail shot from Weybridge. We can recommend you.
4 de setembro de 2025
Avaliação não solicitada
Resposta da Neptune - Guildford
Dear Nigel,
Thank you so much for the review- I am so glad you're pleased with your table and the service you've received. I'll be sure to pass the feedback onto the delivery team as well!
I hope we see you in store again soon.
Kind regards,
Amy
Store Leader - Neptune Guildford
From start to finish our purchasing…
From start to finish our purchasing experience with Neptune has been fantastic. We chose our new Arundel dining table and bench in the Guildford store and today it’s arrived. It’s a stunning piece of furniture. The delivery chaps were really lovely, a credit to Neptune.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Neptune - Guildford
Hi Sam,
Thank you for your review! We appreciate the lovely words and will pass the feedback on to the delivery team.
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader
Neptune Guildford
E-gift voucher received by my daughter…
E-gift voucher received by my daughter in law on the morning of her birthday. She enjoyed spending them so it was a success.
10 de julho de 2025
Resposta da Neptune - Guildford
Dear Rosemary,
I am so glad your daughter in law has enjoyed her voucher! Thanks for the 5* review, I hope we see you in store soon.
Kind regards,
Amy
Store Leader | Neptune Guildford
Knowledge of product in store with…
Knowledge of product in store with personal service
Delivery drivers very helpful
19 de junho de 2025
Resposta da Neptune - Guildford
Dear Mrs Payne,
Thank you so much for your kind review. I will ensure I pass your comments on to Katie who looked after your order and the delivery team.
I hope you love your new sofa, and that you'll pop in store again soon.
Kind regards,
Amy Williams
Store Leader | Neptune Guildford
Kitchen design /fit
Emily and Sarah were Welcoming (unlike initial experience in Weybridge store)
Patient
Stuck to budget
Fitter excellent - Ayden and Hannah
Worktop fitted today - fitters were good.
Ian - also great.
29 de maio de 2025
Resposta da Neptune - Guildford
Hi Cathryn,
Thank you so much for leaving us a review. I know both Emily and Sarah have particularly enjoyed working with you and will be pleased your experience has been as positive as you'd hoped.
We hope to welcome you back to store soon!
Kind regards,
Emmaleigh Flower-Bond and the Neptune Guildford team.
Neptune Guildford | Assistant Store Leader
Helpful staff and delivery men
22 de maio de 2025
Resposta da Neptune - Guildford
Hi Tim,
Thank you for leaving Neptune Guildford a 5 star review. I can see Amie completed your order with you, I will pass on the kind words.
We hope to welcome you back into store soon,
Emmaleigh Flower-Bond
Neptune Guildford | Assistant Store Leader
Excellent quality and great customer…
Excellent quality and great customer service
17 de abril de 2025
Resposta da Neptune - Guildford
Dear Roger,
I hope you are enjoying your new chairs! Thanks so much for the great review, I'll be sure to pass it on to the team.
Kind regards,
Amy
Store Leader, Neptune Guildford
All the staff we saw over several…
All the staff we saw over several visits were so helpful and patient with us. We were struggling to make a choice and they gently answered all our queries.
We had both Katy Cox and Emmaleigh Flower-Bond helping us . Thank you Neptune.
24 de março de 2025
Avaliação não solicitada
Resposta da Neptune - Guildford
Dear Maureen,
Thank you so much for this kind review. I will pass on your lovely feedback to the team. Thanks again for sharing.
Kind regards,
Amy
Store Leader, Neptune Guildford
Resposta da Neptune - Guildford
Hi Pam,
Thank you for the lovely review. We hope to welcome you back soon.
Kind regards,
Emmaleigh Flower-Bond
Assistant Store Leader | Guildford
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