Neptune - Hailsham Avaliações 

166
O TrustScore é 5 de um total de 5

4,9

North Street, BN27 1DQ Hailsham, East Sussex, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Recently visited the Hailsham store and the customer service was absolutely brilliant. The staff were very helpful and went way beyond to help us with our purchases.

Avaliado com 4 de um total de 5 estrelas

Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Lottie, Lucy and the wider team at Neptune - Hailsham are simply brilliant. They have solid knowledge on what works from an interior design perspective and share their opinions in a kind and consider... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de Móveis de Jardim
  4. Designer de interiores
  5. Loja de utensílios de cozinha
  6. Loja de móveis para sala de estar

Sobre Neptune - Hailsham

Escrito pela empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informações de contato

  • North Street, BN27 1DQ, Hailsham, East Sussex, Reino Unido

  • 01323 849483

4,9

Excelente

O TrustScore é 5 de um total de 5

166 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(166)

2.221 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service

The helpfulness of everybody I spoke with on the phone and in store and the delivery guys were amazing and so nice! Well done Neptune you’ve nailed the customer service 👏

11 de setembro de 2023
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

Thank you so much for your kind words about our team Tracey. We hope to see you again soon . Neptune Hailsham x

Avaliado com 5 de um total de 5 estrelas

Store is inviting to look around

Store is inviting to look around . Staff helpful and informative and always offer you a coffee . The furniture is of the highest quality and so is all the other products they sell .

7 de agosto de 2023
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

Very kind and lovely review. Thank you! Toby and Team

Avaliado com 5 de um total de 5 estrelas

Wonderful staff

Wonderful staff, so helpful, knowledgeable and informative !
Beautiful ,timeless quality products.
Nothing is too much trouble , great customer care!

7 de agosto de 2023
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

Thanks so much for your lovely review Gaynor, and your continued support. We love seeing you in store and in your beautiful home! Toby and Team

Avaliado com 5 de um total de 5 estrelas

Cheered in store

Its a miserable wet Monday in August, and I had seen that Neptune had a sale on, so popped in to get some wonderful washing up liquid, and I was offered a coffee! That was so welcoming, the most delicious coffee arrived in one of Neptune’s fabulous cup and saucers! I was served by a lovely young woman (Shannan) and got some excellent items (I also had to buy a cup and saucer!) I love the quality and harmonious displays and often go just to get some inspiration!

31 de julho de 2023
Avaliação não solicitada
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

Thanks so much for your lovely review Anu. I have passed it on to the team and Shannan in particular. Come and see us again soon. Toby and the Hailsham team.

Avaliado com 5 de um total de 5 estrelas

Lovely store

Always a pleasure visiting this store. Staff are very pleasant and helpful. Small hiccup with light shades, but happily sorted.

16 de maio de 2023
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

Huge thanks for your kind review Tilly, we really appreciate it! Toby and Team

Avaliado com 5 de um total de 5 estrelas

I pop into Neptune whenever I can get…

I pop into Neptune whenever I can get to Hailsham.
I already have their Chichester kitchen, a couple of their dining tables, sideboard, consul tables and coffee
tables. I can always find an excuse to buy their faux flowers, candles, soap etc and paint.
I am always greeted with friendliness and politeness
and the staff are unfailingly helpful,
and always have an enjoyable visit.

30 de maio de 2023
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

Thanks so much for your lovely words and loyal custom Madeleine! See you soon we hope. Toby and Team

Avaliado com 5 de um total de 5 estrelas

Visited the Hailsham store recently and…

Visited the Hailsham store recently and all of the staff were very welcoming and incredibly helpful. Having just started a home renovation project, I was very impressed in particular with Shannon’s help and knowledge that she has on your all products. Shannon was easy to talk to and helped me purchase some lovely items. I have a feeling I will be spending a lot more time (and money) in your store in the future. Thanks Shannon for your assistance.

28 de abril de 2023
Avaliação não solicitada
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

HI Alice, thanks for your lovely review, I've passed it on to Shannan and the team and they're thrilled, Toby

Avaliado com 5 de um total de 5 estrelas

Lovely experience

Lovely experience in store was greeted by friendly welcoming staff. Offered a lovely coffee. Showroom was inspiring.

3 de abril de 2023
Avaliação não solicitada
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

That's an equally lovely review! So kind, thank you. Toby and Team

Avaliado com 5 de um total de 5 estrelas

We took our daughter

We took our daughter, who has just bought a flat, to the Hailsham branch. We've used this branch to refurbish our kitchen and have bought several other items of furniture. The service has always been professional and friendly. Our daughter fell in love with the store and bought several items. As usual the service was first class. We will be returning.

15 de abril de 2023
Avaliação não solicitada
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

Huge thanks for your lovely review Danny. We'd love to help your daughter with her new flat, she just needs to ask Charlotte, Katie or Lottie should she want any advice. Hope to see you both soon. Toby & Team

Avaliado com 5 de um total de 5 estrelas

Friendly helpful staff

Friendly helpful staff - quality products - attractive showroom

11 de abril de 2023
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

Daryl, it's always a pleasure to see you both in Hailsham. Thanks so much for your continued support. See you soon we hope. Toby and the Team

Avaliado com 5 de um total de 5 estrelas

Staff very pleasant and helpful

Staff very pleasant and helpful. So far everything has turned up on time. Very happy.

11 de abril de 2023
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

Dear Sandra and Chris, thanks so much for your lovely review and your continuous support, we truly appreciate it. See you soon we hope. Toby and the Team

Avaliado com 5 de um total de 5 estrelas

The 2 ladies couldn’t have been more…

The 2 ladies couldn’t have been more helpful. Went in there with no idea what I wanted. Came out with loads. Greeted with a lovely cup of coffee too!

14 de fevereiro de 2023
Avaliação não solicitada
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

Thanks so much for your lovely review Hayley. I'm so pleased that you were looked after by the team. Come back and see us soon. Toby and the Hailsham Team

Avaliado com 5 de um total de 5 estrelas

Just customer service wanted to say.

Just wanted to say.
That Emily gave the best customer service. She is an asset to the company.
She made my friend and I very welcome
Putting us at ease. At times it can feel a bit sterile in the store.
A smile goes a long way.

24 de janeiro de 2023
Avaliação não solicitada
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

Thanks so much for taking the time to review the store and Emily in particular. Very good feedback and much appreciated. Toby and Team

Avaliado com 5 de um total de 5 estrelas

Happy furniture customer

Staff in store very helpful. We were kept fully up to date with regard to delivery of our items. The delivery crew were on time and were very friendly and helpful. We would not hesitate to recommend.

6 de janeiro de 2023
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

Huge thanks for your lovely review Michelle, we love this kind of feedback! See you soon we hope. Toby and the Team

Avaliado com 4 de um total de 5 estrelas

Very helpful.

31 de dezembro de 2022
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

Thanks so much for your kind review, we truly appreciate you taking the time and look forward to seeing you in Hailsham again soon. Toby & Team

Avaliado com 5 de um total de 5 estrelas

Lovely home furnishings

Lovely home furnishings! Emily was very friendly and helpful.

7 de janeiro de 2023
Avaliação não solicitada
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

Thanks Tina, I'll pass on your kind words to Emily. See you soon we hope. Toby and the Hailsham Team.

Avaliado com 5 de um total de 5 estrelas

Always a welcome greeting

Always a lovely greeting from the staff, Rebecca, Charlotte and Lottie to name a few and Toby and Tanya aswell. Nothing is too much trouble and they have helped us no end over the years in making our home. Timeless pieces.

29 de dezembro de 2022
Avaliação não solicitada
logotipo da Neptune - Hailsham

Resposta da Neptune - Hailsham

Thanks so much for your lovely review Lorraine! You're always very welcome to Hailsham. Toby and the team

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