Recently visited the Hailsham store and the customer service was absolutely brilliant. The staff were very helpful and went way beyond to help us with our purchases.
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... Ver mais
Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... Ver mais
A empresa respondeu
Lottie, Lucy and the wider team at Neptune - Hailsham are simply brilliant. They have solid knowledge on what works from an interior design perspective and share their opinions in a kind and consider... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Acessórios para Móveis
- Loja de Móveis de Jardim
- Designer de interiores
- Loja de utensílios de cozinha
- Loja de móveis para sala de estar
Sobre Neptune - Hailsham
Escrito pela empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informações de contato
North Street, BN27 1DQ, Hailsham, East Sussex, Reino Unido
- 01323 849483
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
The helpfulness of everybody I spoke with on the phone and in store and the delivery guys were amazing and so nice! Well done Neptune you’ve nailed the customer service 👏

Resposta da Neptune - Hailsham
Store is inviting to look around
Store is inviting to look around . Staff helpful and informative and always offer you a coffee . The furniture is of the highest quality and so is all the other products they sell .

Resposta da Neptune - Hailsham
Wonderful staff
Wonderful staff, so helpful, knowledgeable and informative !
Beautiful ,timeless quality products.
Nothing is too much trouble , great customer care!

Resposta da Neptune - Hailsham
Cheered in store
Its a miserable wet Monday in August, and I had seen that Neptune had a sale on, so popped in to get some wonderful washing up liquid, and I was offered a coffee! That was so welcoming, the most delicious coffee arrived in one of Neptune’s fabulous cup and saucers! I was served by a lovely young woman (Shannan) and got some excellent items (I also had to buy a cup and saucer!) I love the quality and harmonious displays and often go just to get some inspiration!

Resposta da Neptune - Hailsham
Lovely store
Always a pleasure visiting this store. Staff are very pleasant and helpful. Small hiccup with light shades, but happily sorted.

Resposta da Neptune - Hailsham
I pop into Neptune whenever I can get…
I pop into Neptune whenever I can get to Hailsham.
I already have their Chichester kitchen, a couple of their dining tables, sideboard, consul tables and coffee
tables. I can always find an excuse to buy their faux flowers, candles, soap etc and paint.
I am always greeted with friendliness and politeness
and the staff are unfailingly helpful,
and always have an enjoyable visit.

Resposta da Neptune - Hailsham
Visited the Hailsham store recently and…
Visited the Hailsham store recently and all of the staff were very welcoming and incredibly helpful. Having just started a home renovation project, I was very impressed in particular with Shannon’s help and knowledge that she has on your all products. Shannon was easy to talk to and helped me purchase some lovely items. I have a feeling I will be spending a lot more time (and money) in your store in the future. Thanks Shannon for your assistance.

Resposta da Neptune - Hailsham
Lovely experience
Lovely experience in store was greeted by friendly welcoming staff. Offered a lovely coffee. Showroom was inspiring.

Resposta da Neptune - Hailsham

Resposta da Neptune - Hailsham
We took our daughter
We took our daughter, who has just bought a flat, to the Hailsham branch. We've used this branch to refurbish our kitchen and have bought several other items of furniture. The service has always been professional and friendly. Our daughter fell in love with the store and bought several items. As usual the service was first class. We will be returning.

Resposta da Neptune - Hailsham
Friendly helpful staff
Friendly helpful staff - quality products - attractive showroom

Resposta da Neptune - Hailsham
Staff very pleasant and helpful
Staff very pleasant and helpful. So far everything has turned up on time. Very happy.

Resposta da Neptune - Hailsham
The 2 ladies couldn’t have been more…
The 2 ladies couldn’t have been more helpful. Went in there with no idea what I wanted. Came out with loads. Greeted with a lovely cup of coffee too!

Resposta da Neptune - Hailsham
Just customer service wanted to say.
Just wanted to say.
That Emily gave the best customer service. She is an asset to the company.
She made my friend and I very welcome
Putting us at ease. At times it can feel a bit sterile in the store.
A smile goes a long way.

Resposta da Neptune - Hailsham
Happy furniture customer
Staff in store very helpful. We were kept fully up to date with regard to delivery of our items. The delivery crew were on time and were very friendly and helpful. We would not hesitate to recommend.

Resposta da Neptune - Hailsham
Lovely home furnishings
Lovely home furnishings! Emily was very friendly and helpful.

Resposta da Neptune - Hailsham
Always a welcome greeting
Always a lovely greeting from the staff, Rebecca, Charlotte and Lottie to name a few and Toby and Tanya aswell. Nothing is too much trouble and they have helped us no end over the years in making our home. Timeless pieces.

Resposta da Neptune - Hailsham
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







