Neptune - Hove Avaliações 

105
O TrustScore é 5 de um total de 5

4,8

379 Kingsway, BN3 4QD Hove, East Sussex, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

A beautiful and welcoming showroom of all their delightful pieces. It is perfectly laid out so that you can imagine what your rooms would look like. (I wish I could afford one of their kitchens!) :) E... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The sales staff were polite, knowledgeable and very helpful.I ordered two large mirrors. I have never received a delivery that was so well packaged. The delivery men were brilliant, they unpacked bot... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The delivery team were fantastic and very accommodating. They took their time to work out the best way to get 2 very large sofas into a very tight space! They were patient, respectful and resourceful... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We’ve bought quite a few pieces of furniture from Neptune in Hove and love both the quality and the style, The customer service is also excellent. Recently we had a beautiful super-king sized bed deli... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de Móveis de Jardim
  4. Designer de interiores
  5. Loja de utensílios de cozinha
  6. Loja de móveis para sala de estar

Sobre Neptune - Hove

Escrito pela empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informações de contato

  • 379 Kingsway, BN3 4QD, Hove, East Sussex, Reino Unido

  • 01273 458459

4,8

Excelente

O TrustScore é 5 de um total de 5

105 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(105)

2.213 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Aways

Aways, very helpful and friendly staff and very efficient service.
My only gripe is your LED AR 50 light bulbs do not last very long and are very expensive.

13 de março de 2024
logotipo da Neptune - Hove

Resposta da Neptune - Hove

Thank you for your lovely review. I'm so sorry that your bulb hasn't lasted. Please call me on 01273 458459 and I'll try and resolve this for you. Many thanks Toby

Avaliado com 5 de um total de 5 estrelas

Kitchen & Utility ...so happy

We have had our kitchen and utility designed and fitted by Neptune Hove. They have been a pleasure to deal with and we're absolutely over the moon with the results... a real life changing purchase for us, and hopefully a kitchen for life!

6 de fevereiro de 2024
logotipo da Neptune - Hove

Resposta da Neptune - Hove

Thanks so much for your lovely review Sophie. It's been a pleasure working with you too! I know that you'll as fond of your kitchen as I am of mine and I can't wait to see it! Toby and the Hove Team

Avaliado com 5 de um total de 5 estrelas

Good Service & Product

Kept informed of delivery by helpful and friendly staff.
Good quality product. Nice store when I collected chair cushions so will be back to browse.

5 de janeiro de 2024
logotipo da Neptune - Hove

Resposta da Neptune - Hove

Thanks for your kind words Jane, we're very grateful. See you soon...Toby and the Hove Team

Avaliado com 5 de um total de 5 estrelas

The team at Hove Neptune were very…

The team at Hove Neptune were very helpful & friendly & I’m very pleased with my order, thank you!

25 de novembro de 2023
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Resposta da Neptune - Hove

Thanks for your lovely review Laura, very kind indeed! See you soon. Toby and Team Hove

Avaliado com 5 de um total de 5 estrelas

Excellent Service

We dealt with Toby at Hove who was incredibly helpful throughout the purchase and delivery! We ordered the Wycombe Table which arrived two days later! Gorgeous table, beautifully made. Delivery drivers were friendly and put the item together! Honestly couldn’t fault the service from start to finish. And thank you Toby for getting the delivery done so quickly. Pleasure to deal with you!

2 de novembro de 2023
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Resposta da Neptune - Hove

Wow! Thanks Lara, I've gone bright red! Looking forward to lookingt after you both again. Have a lovely weekend. Toby and the Hove Team

Avaliado com 5 de um total de 5 estrelas

Beautiful products

Beautiful products, lovely quality. The Hove branch team are helpful and friendly. Their home design help has been great, advising us how to style our home with their products. Neptune is definitely our favourite company!

27 de outubro de 2023
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Resposta da Neptune - Hove

Thanks so much for your lovely review Anna, it means so much to us. We look forward to welcoming you again soon. Toby and the Team

Avaliado com 5 de um total de 5 estrelas

As we live in Devon, we made our purchase by telephone

As we live in Devon, we made our purchase by telephone call to the Hove Branch. On visits to the store, everyone always welcoming, polite and helpful, rather like home from home. The item we ordered arrived on time. The delivery personnel were extremely polite and on time with the delivery. We are extremely pleased with our order. Customer care is tip top. Thank you to all

25 de outubro de 2023
logotipo da Neptune - Hove

Resposta da Neptune - Hove

Thank you so much for popping in to the Hove store. It means so much when you live in Devon. We truly appreciate your support! Please don't hesitate to contact us if we can help in any way. Toby

Avaliado com 5 de um total de 5 estrelas

Neptune Kitchen Fitting

The staff at Neptune managed the project very well.
They were friendly, professional and easy to contact with plans and alterations being made at the Hove shop. The furniture was delivered on time after a comprehensive survey.The schedules were adhered to.There was some waiting time with lamps and taps but this was more to do with Brexit! We would have no hesitation to recommend the Neptune experience.

14 de agosto de 2023
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Resposta da Neptune - Hove

Thanks Hanalore and Robin! It's been a real pleasure working with you on your beautiful kitchen. We can't wait to take some pics and show it off. Toby and Team

Avaliado com 5 de um total de 5 estrelas

A great company

A great company who provide great furniture and an excellent delivery service. The staff are always welcoming and helpful.

30 de maio de 2023
logotipo da Neptune - Hove

Resposta da Neptune - Hove

Wow, thanks Shelley! So kind of you to leave a lovely review. Come again soon - Toby and Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, first rate Company nothing to much trouble.they gave me all the help l needed , explaining which was the best product for my flooring. highly recommend

23 de maio de 2023
logotipo da Neptune - Hove

Resposta da Neptune - Hove

Thanks for leaving such a lovely review Jan, we're very grateful! Your house (and floor) look stunning. Looking forward to seeing you both soon. Toby and Team

Avaliado com 5 de um total de 5 estrelas

Chose Neptune Hove to design our new…

Chose Neptune Hove to design our new kitchen and we are delighted. The planning and design process was great and we got good advice and support from the team - Laura, Heidi and Gary. Craig and Dean were really knowledgable and experienced installers for Neptune. Great job. Everyone made this a smooth process for us and we love the kitchen.

23 de janeiro de 2023
Avaliação não solicitada
logotipo da Neptune - Hove

Resposta da Neptune - Hove

It's very kind of you to leave such a lovely review Natalie. The team are delighted that you love your kitchen and that the process went smoothly. Please come back and see us soon. Toby and the Hove Team

Avaliado com 5 de um total de 5 estrelas

A lovely friendly welcome when we…

A lovely friendly welcome when we entered the store in Hove we were offered a delicious coffee. Loved the cups so I purchased some! I wish every store was so customer friendly!

15 de abril de 2023
logotipo da Neptune - Hove

Resposta da Neptune - Hove

Thanks for your lovely review Sue (there's no such thing as a free coffee!!). Come and see us again soon. Toby and the Hove Team

Avaliado com 5 de um total de 5 estrelas

Attention to detail

Craig Allan and team have done such a lovely job in finishing off the snagging items on our kitchen. Absolute A1 attention to detail!

16 de fevereiro de 2023
Avaliação não solicitada
logotipo da Neptune - Hove

Resposta da Neptune - Hove

Thanks Erin, I'm so glad. Craig is superb, we're so lucky to have him. See you soon I hope. Toby and the Hove Team

Avaliado com 5 de um total de 5 estrelas

Such a stylish efficiently run shop

I’ve been purchasing furniture, mirrors, paint, soft furnishings etc for years from Neptune Hove & have always been treated very well by them. Nothing is too much trouble & larger items have been delivered personally which was very much appreciated.
It’s always a pleasure to visit the shop which is stylish, friendly & beautifully set out.

26 de janeiro de 2023
logotipo da Neptune - Hove

Resposta da Neptune - Hove

Dear Jill,
We are thrilled with your lovely review, thanks so much! You are always welcome in store and it's a pleasure delivering to your gorgeous house. Toby and Team

Avaliado com 5 de um total de 5 estrelas

Great experience

The sales staff were polite, knowledgeable and very helpful.I ordered two large mirrors. I have never received a delivery that was so well packaged. The delivery men were brilliant, they unpacked both mirror so I could check them. I rang the showroom to say how impressed I was.
I am so happy with both.

13 de janeiro de 2023
logotipo da Neptune - Hove

Resposta da Neptune - Hove

We're so pleased that you love the mirrors and the delivery went smoothly. Thanks so much for the kind feedback Mrs Austin, we hope to see you back in store soon. Toby & Team

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