Order and from start to finish it was an amazing service , I was informed every step of the way. The deliver driver Andre was professional and polite and even carried the item into the room of choice... Ver mais
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Veja o que dizem as avaliações
Fabulous, friendly staff at the Knutsford store ,made choosing our new suite a complete dream. They assisted with colour choices and provided fabric samples which were very useful. We are VERY pleased... Ver mais
A empresa respondeu
Our new bed head looks lovely. We originally wanted to fix to the bed base but the headboard needs two fittings at each side not the normal one. So we wall mounted it and it was super easy with the hi... Ver mais
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Great service, quality side tables painted to customer specification and was left a pot of touch up paint. The delivery guys were friendly, helpful and on time. They unpacked the items in their van... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- também em
- Acessórios para Móveis
- Designer de interiores
- Loja de Móveis de Jardim
- Loja de móveis para sala de estar
- Loja de utensílios de cozinha
Sobre Neptune - Knutsford
Escrito pela empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informações de contato
Chelford Rd, WA16 8TA, Knutsford, Cheshire, Reino Unido
- 01565 354002
4,8
Excelente
280 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic service and products .
20 de março de 2023
Resposta da Neptune - Knutsford
Hi Janet, thanks so much for leaving a 5* review, we're really pleased you loved the product and glad to hear you are happy with the service. Thanks Jo
Had the best experience
Had the best experience/experiences in this store. Vicky Hill is fantastic at everything she does. She has the best ideas!! What a lovely person to get to know too! Can’t wait for more visits and more discussions about interior designs.
1 de março de 2023
Avaliação não solicitada
Resposta da Neptune - Knutsford
Hi Keeley, thanks so much for your lovely review. I've passed on your comments to Vicky, she was really chuffed. We look forward to seeing you in store to talk all things design!!! P.S we all think Vicky is fab too!!! Best wishes Jo
Quality Products delivered on time !
The furniture was our first Neptune purchase - it was delivered on the date promised, and we`re delighted with the choice. The staff were welcoming and attentive from the outset, and intent on finding the right product to suit our requirements. Thanks Stevie for doing a great job !
26 de janeiro de 2023
Avaliação não solicitada
Resposta da Neptune - Knutsford
Hi Geoff, it's always a pleasure when you visit us in store! I'm so happy to hear you are delighted with your purchase and I hope you enjoy watching sports in the comfort of your new sofa and armchair for many years to come. See you soon! Best wishes, Stevie
Five star experience from ordering…
Five star experience from ordering goods to arrival at home. Delivery team was immensely helpful, polite and proactive, nothing was too much trouble. Well worth using. Exceptional quality products too. An excellent offer. Andrew White.
21 de fevereiro de 2023
Resposta da Neptune - Knutsford
Hi Andrew, wow what a lovely read this morning. We're so happy to hear you've had a pleasant experience with us, and both the product & delivery service! We look forward to welcoming you back again soon! Best Wishes, Stevie
Montague storage box in Lily paint
We absolutely love the Montague storage box. It is a little expensive for a Lloyd Loom style chest but it is beautifully made and has an internal lining and sturdy lid. The paint colour Lily is a good neutral shade and fits perfectly with our pale grey walls and furnishings.
Delivery was well communicated and prompt and the delivery men were polite, careful and efficient.
Neptune’s service from the Knutsford instore ordering on 2 Feb 2023 to the taking away of the packaging after delivery on
8 Feb 2023 was excellent.
2 de fevereiro de 2023
Avaliação não solicitada
Resposta da Neptune - Knutsford
Hi Sandra, thank you so very much for the wonderful feedback. I have to agree, the Montague Storage Box is beautifully made and I can imagine how great it looks in your home (we'd love to see any photos)! I will be sure to pass your kind words on to our team instore and our delivery drivers too, it's always lovely to hear. We hope you enjoy your new furniture for many years to come and look forward to seeing you in store again soon! Best wishes, Stevie
Excellent service
We have a lovely kitchen fitted by Neptune a few years ago.
Recently we had an issue with the fridge and dish washer doors that was resolved speedily and efficiently by the exceptionally pleasant employees at Neptune.
Great company!
9 de fevereiro de 2023
Avaliação não solicitada
Resposta da Neptune - Knutsford
Hi Sally, thanks so much for the lovely review, the team are really pleased. Glad we was able to resolve the issue quickly for you. Best wishes Jo
Wonderful experience at Neptune, Knutsford
What a wonderful experience at Neptune home shop! All the staff are so welcoming, professional & helpful. Chrissy in particular has helped with colour advice in the kitchen & morning room & Julie has done a super flower display for the dining room. Thank you so much. Will be back very soon! Highly recommended.
5 de fevereiro de 2023
Avaliação não solicitada
Resposta da Neptune - Knutsford
Hi Kathryn, wow what a lovely review to read! Chrissy and Julie are quite the experts with paint and flowers and I will pass on your compliments, it's a pleasure to work alongside them!
We really appreciate you taking the time to give us such delightful feedback and look forward to seeing you in store again soon. Best wishes, Stevie
Super friendly staff, fabulous quality products
Super staff. Friendly, really helpful & informative. Love the beautiful environment of the store. Just a few minutes drive from Knutsford makes it a favourite too
21 de janeiro de 2023
Resposta da Neptune - Knutsford
Hello, wow what a lovely review! It's great to hear how friendly and helpful you found our team and I'm so happy you enjoy our environment, I have to agree it is very beautiful. We hope to see you again soon! Best wishes, Stevie
Such a friendly helpful staff
19 de janeiro de 2023
Resposta da Neptune - Knutsford
Hi Elizabeth, thanks so much for your lovely review, I've shared it with all the team. Hopefully we'll see you again soon. Thanks Jo
Resposta da Neptune - Knutsford
Hey Denise, we are so happy to hear you love our shop. Thank you so much, I'll let our wonderful team know of your feedback, it means a lot. We hope to see you again soon! Best wishes, Stevie
Neptune - Knutsford
The staff at the Knutsford store are all very friendly as we visit often. They offer great advice and are all really helpful apart from one member of staff, although to be fair we haven’t seen her on the last couple of occasions that we have visited and we usually visit once every two weeks.
14 de janeiro de 2023
Resposta da Neptune - Knutsford
Hi Angela, thank you for taking the time to leave us a 5* star review, we always enjoy your visits to our store. We do our best to make your visits as welcoming and positive as possible and I'm sorry it hasn't always been that way for you. I'd love to hear more and look forward to catching up with you on your next visit! Best wishes, Stevie
The staff at Neptune Knutsford are so…
The staff at Neptune Knutsford are so lovely and very friendly. They take time to engage. Wonderful team there.
17 de dezembro de 2022
Resposta da Neptune - Knutsford
Hello, it's so lovely to hear your wonderful feedback about our team and I will be sure to pass it on. We look forward to welcoming you to the showroom again soon. Best wishes, Stevie
Wonderful quality tiles
Wonderful quality tiles, exactly what I had been looking for, great service
7 de janeiro de 2023
Resposta da Neptune - Knutsford
Hi Julie, thank you for your lovely review. I'm so happy we were able to help find exactly what you were looking for and would love to see photos next time your are in store! Best wishes, Stevie
A beautiful store
A beautiful store, fabulous staff always so helpful. Poppy 🐶 and I love our visits to Neptune Knutsford.
16 de dezembro de 2022
Avaliação não solicitada
Resposta da Neptune - Knutsford
Hi Helen, we love seeing you and Poppy in the showroom, it's always a pleasure! Thank you for your kind words and have the most fabulous Christmas. Best wishes, Stevie
Great service
Great service, quality side tables painted to customer specification and was left a pot of touch up paint.
The delivery guys were friendly, helpful and on time.
They unpacked the items in their van and brought them in and took away the packaging which was very helpful.
Delighted with my purchase!
13 de dezembro de 2022
Resposta da Neptune - Knutsford
Hello, thank you for taking the time to leave us such a lovely review. It's always great to hear about our delivery teams who do such a great job and I will happily pass this feedback on. I hope you enjoy your quality side tables for years to come. Have a wonderful Christmas! Best wishes, Stevie
The most attentive staff
The most attentive staff - caring , knowledgable and extremely helpful .
Stevie was so excellent and used her own experiences to help us.
she really couldn’t have been anymore helpful and kind . Thank you
18 de dezembro de 2022
Avaliação não solicitada
Resposta da Neptune - Knutsford
Hi Jan, it was lovely to see you both yesterday and I'm so happy I can help. Looking forward to seeing all of your progress photos next time... Have a wonderful Christmas! Best wishes, Stevie
Really positive learning experience
Vicky has been so helpful with decisions regarding how to decorate and furnish our new space. She has the experience of knowing which shades of paint and shapes of furniture will work well in which spaces and she’s very honest with her opinion which I find both amusing and really helpful. Working with Vicky has taught me some rules about interior design which I can use in other projects in the future. I love our new Shoreditch dining chairs and have enjoyed seeing some new Neptune furniture bring some existing pieces to life.
11 de dezembro de 2022
Avaliação não solicitada
Resposta da Neptune - Knutsford
Hi Louise, thank you so very much for taking the time to leave us and Vicky such lovely feedback, it has really made me smile this morning. I have to agree with you, Vicky had great experience and it's so nice to hear how helpful it is has been and that you've learnt some interior design rules! I hope you enjoy your new space and furniture for many years to come. Best wishes, Stevie
Extremely helpful and pleasant staff…
Extremely helpful and pleasant staff who make shopping in this beautiful store a joy. Thank you.
11 de novembro de 2022
Resposta da Neptune - Knutsford
Hi Pat, thanks so much for leaving such a lovely review, the team are over the moon. We hope to see you in store soon. best wishes Jo
Fantastic interior design service
We used the interior design service for our bedroom. Vicky has done a fantastic job helping us to redesign the space, advising on both the big decisions such as colours and furniture to the smaller decisions such as cushions, throws, artwork. We’re delighted with the end result.
15 de novembro de 2022
Avaliação não solicitada
Resposta da Neptune - Knutsford
Hi Sarah, thank you so much for leaving such a lovely review. Vicky works extremely hard and puts her heart and sole into every design, so its great when she gets feedback like this. I'm glad you love the end result and hopefully we will see you in store store. Best wishes Jo
Bar stools delivered
Bar stools delivered, rubbish taken away, and chairs put out at my island. Absolutely stunning chairs, I love them!
24 de outubro de 2022
Avaliação não solicitada
Resposta da Neptune - Knutsford
Hi Tracy, I'm glad you love your chairs and thanks so much for leaving a review. Best wishes Jo
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