Neptune - Redbrick Mill Avaliações 31

O TrustScore é 4.5 de um total de 5

4,7

Bradford Road 218, WF17 6JF Batley, England, GB


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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

The Neptune shop at Redbrick Mill is very nice and the staff were very pleasant but the items I wanted to view which was bed frames only had one example in store and it was back to looking at the Nept... Ver mais

Avaliado com 5 de um total de 5 estrelas

Alfie & Josh delivered our dining table & chairs today. 1st class service. Messaged received prior to arrival time. Very friendly & polite. Took great care in the room unpacking & assembly.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic from start to finish. The help we received from the Neptune shop in Redbrick was exceptional as was the delivery and product. Many thanks


Detalhes da empresa

  1. Loja de Móveis
  2. Acessórios para Móveis
  3. Loja de Móveis de Jardim
  4. Designer de interiores
  5. Loja de utensílios de cozinha
  6. Loja de móveis para sala de estar

Sobre Neptune - Redbrick Mill

Escrito pela empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informações de contato

  • Bradford Road 218, WF17 6JF, Batley, England, Reino Unido

  • 01924 942665

4,7

Excelente

O TrustScore é 4.5 de um total de 5

31 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 4 de um total de 5 estrelas

The Neptune shop at Redbrick

The Neptune shop at Redbrick Mill is very nice and the staff were very pleasant but the items I wanted to view which was bed frames only had one example in store and it was back to looking at the Neptune catalogue that is provided to see the other styles.I wanted to view the quality and colour of the products in store which was not possible hence the 4* review

12 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dave and Steve did a great job of…

Dave and Steve did a great job of setting up our Neptune garden furniture. They were very friendly and polite. Nothing was too much trouble and were very happy with the result.

27 de abril de 2026
Avaliação não solicitada
logotipo da Neptune - Redbrick Mill

Resposta da Neptune - Redbrick Mill

Dear Ruth, thank you for your kind review. We’re delighted to hear that Dave and Steve provided such a friendly and professional service while setting up your garden furniture. It’s great to know you’re pleased with the result, and we’ll be sure to share your feedback with them.

All my best,
Amy at Neptune Support Office

Avaliado com 5 de um total de 5 estrelas

Great experience both at store in Red…

Great experience both at store in Red Brick and with delivery drivers Sean &Josh . Very easy

10 de fevereiro de 2026
Avaliação não solicitada
logotipo da Neptune - Redbrick Mill

Resposta da Neptune - Redbrick Mill

We're happy to hear that your experience was very easy and great, both at our store and with our delivery team. Thank you for your positive feedback!

Avaliado com 5 de um total de 5 estrelas

Helpful staff

Helpful staff. Products were in stock and delivery was arranged quickly after ordering.

24 de janeiro de 2026
Avaliação não solicitada
logotipo da Neptune - Redbrick Mill

Resposta da Neptune - Redbrick Mill

We're happy to hear that our staff was helpful and that you received your products quickly. Thank you for your positive feedback!

Avaliado com 5 de um total de 5 estrelas

Beautifully Crafted Piece of Furniture

We purchased a Holborn Sideboard/ Dresser combination. It is a beautifully crafted piece of furniture and looks absolutely stunning in our sitting room. It has the timeless quality of good craftmanship and heritage, combined with modern style. A big thanks also to the delivery crew who managed to safely navigate this large item into our home.

26 de janeiro de 2026
Avaliação não solicitada
logotipo da Neptune - Redbrick Mill

Resposta da Neptune - Redbrick Mill

We're happy to hear that you find the Holborn Sideboard/Dresser combination stunning and beautifully crafted! We appreciate your recognition of the timeless quality and modern style, and we're glad our delivery crew provided excellent service. Thanks for your positive feedback.

Avaliado com 5 de um total de 5 estrelas

Careful delivery by their own professional team

Careful delivery by their own professional team - and adhead of stated wait time.

29 de dezembro de 2025
Avaliação não solicitada
logotipo da Neptune - Redbrick Mill

Resposta da Neptune - Redbrick Mill

We're happy to hear that our team provided careful delivery, even ahead of schedule. Thank you for your positive feedback; we appreciate it.

Avaliado com 5 de um total de 5 estrelas

Excellent quality tree

Excellent quality tree, looks absolutely stunning. This is the 2nd tree that I have purchased from Neptune, I loved the 1st one so much I ordered the 8ft one. I now have both the 8ft and 7ft trees . Excellent service from Neptune and Georgiana at Redbrick .
Thank you Neptune!

19 de dezembro de 2025
logotipo da Neptune - Redbrick Mill

Resposta da Neptune - Redbrick Mill

We're so happy to hear that you find our trees stunning and of excellent quality. We appreciate your continued support and are so glad you are pleased with our service. Thank you for your positive feedback!

Avaliado com 5 de um total de 5 estrelas

Love the items I bought

Love the items I bought, kept me informed re delivery

19 de dezembro de 2025
logotipo da Neptune - Redbrick Mill

Resposta da Neptune - Redbrick Mill

We're really happy to hear that you love your purchases. We're also glad our delivery updates were helpful to you. Thanks for your feedback.

Avaliado com 5 de um total de 5 estrelas

Informative approachable staff

Informative approachable staff. Staff at Neptune, Redbrick Mill were very helpful and friendly. We were advised delivery could take up to 2 weeks but it took less than a week. Great communication and store checked if the item had been delivered.

30 de novembro de 2025
logotipo da Neptune - Redbrick Mill

Resposta da Neptune - Redbrick Mill

We're so happy to hear that the team was helpful and friendly! It's great to know you received your order sooner than expected and that our communication met your needs. Thank you for your positive feedback, it is really appreciated.

Avaliado com 5 de um total de 5 estrelas

Alfie & Josh delivered our dining table…

Alfie & Josh delivered our dining table & chairs today.
1st class service.
Messaged received prior to arrival time.
Very friendly & polite.
Took great care in the room unpacking & assembly.
Took time to explain warranty & how to care for the wood.
Removed all packaging & took it away.
Very impressed
Well done guys
We have also received excellent service in the store when looking around & deciding to purchase.

8 de dezembro de 2025
Avaliação não solicitada
logotipo da Neptune - Redbrick Mill

Resposta da Neptune - Redbrick Mill

We're happy to hear that you had a 1st class delivery experience! We appreciate your positive comments regarding the team's friendliness, care during assembly, and thorough explanation of the warranty. We're also glad you were impressed with the service in our store. Thank you!

Avaliado com 5 de um total de 5 estrelas

Could not be happier …

Neptune is my favourite stores that ensures top quality products.
We attended Redbrick Mill store to seek advice on a new dining table.
The staff were incredibly knowledgeable, helpful, professional & just lovely.
We ordered the table of my dreams, and certainly a forever table. The design & quality is second to none.
The delivery was so quick and built on site by two great delivery chaps who I couldn’t fault.
The whole experience was a joy & we are so happy.
Many companies should follow Neptunes lead.
A huge thank you Neptune 🙏🏻

4 de dezembro de 2025
Avaliação não solicitada
logotipo da Neptune - Redbrick Mill

Resposta da Neptune - Redbrick Mill

We're so happy to hear that you had such a wonderful experience at our Redbrick Mill store! It's great to know our team's knowledge and service helped you find your dream dining table. We appreciate your kind words about the quality, design, and delivery. Thank you for your positive feedback!

Avaliado com 5 de um total de 5 estrelas

Great service in store and delivered…

Great service in store and delivered exactly on time. Lee and Craig did an excellent job

5 de novembro de 2025
Avaliação não solicitada
logotipo da Neptune - Redbrick Mill

Resposta da Neptune - Redbrick Mill

Hi Jan! Thank you for taking the time to leave us your feedback about our Redbrick store and for your kind words about Lee and Craig. We look forward to seeing you again soon. With warmest regards, Scott

Avaliado com 5 de um total de 5 estrelas

Ant and Lea were the perfect delivery…

Ant and Lea were the perfect delivery people. On time, courteous and careful when bringing the furniture into the house. Thanks ever so much, an A-class service once again from Neptune.

24 de novembro de 2025
Avaliação não solicitada
logotipo da Neptune - Redbrick Mill

Resposta da Neptune - Redbrick Mill

We appreciate you sharing your positive delivery experience! We're happy to hear that our team was on time, courteous, and careful. Thank you for your A-class feedback.

Avaliado com 5 de um total de 5 estrelas

Never been disappointed.

Excellent customer service in store. Quicker delivery than expected. Well protected item in paper & cardboard packaging.
I’ve never been disappointed with any purchase from Neptune.

12 de novembro de 2025
Avaliação não solicitada
logotipo da Neptune - Redbrick Mill

Resposta da Neptune - Redbrick Mill

We're happy to hear that you received excellent customer service and quick delivery. We're glad the item was well-protected and that you've never been disappointed with us. Thanks for your positive feedback!

Avaliado com 5 de um total de 5 estrelas

Excellent service yesterday the…

Excellent service yesterday the loveliest and friendliest Neptune staff I have come across especially Dan.
Thank you so much for making us so welcome.

11 de novembro de 2025
Avaliação não solicitada
logotipo da Neptune - Redbrick Mill

Resposta da Neptune - Redbrick Mill

We're happy to hear that you received excellent service from our friendly team! Thank you so much for your kind words; we appreciate you making us so welcome.

Avaliado com 5 de um total de 5 estrelas

Thank you Danyaal!

Thank you, Danyaal!
Your customer service was spot on – warm, friendly, and super helpful. I really appreciated the support and love my dinner set purchase. Thanks again!

28 de junho de 2025
Avaliação não solicitada
logotipo da Neptune - Redbrick Mill

Resposta da Neptune - Redbrick Mill

We're happy to hear that the support was helpful and warm. We appreciate your kind words and are glad you love the dinner set! Thanks for the positive feedback.

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