New Balance Avaliações 

Bought a size 12 and got sent a size 11.5!

12s are now out of stock so I can’t even reorder.

Your return policy only accepting returns in like new condition is a non-starter. How can anyone evaluate a show without wearing it? I will take my business to Brooks, which doesn't impose restrictions like this.

Don’t expect any help from Customer services from this company as they are useless as it clearly shows from your rating on here.
Ordered a pair of trainers and received a completely different pair.
Contacted them and they are saying this could not be the case as they had thousands of orders.
The website clearly had a glitch and shown a different pair of trainers while I was ordering, I’d never even seen the ones before that I ordered luckily I liked them and kept them but New Balance accepted no responsibility at all.

I ordered 3 pairs of shoes from New Balance, and after receiving the tracking number, I noticed that three days later, my parcel was delivered to the Northampton warehouse. I contacted New Balance customer service, and they informed me that it was a shipping error and that the parcel was sent back to the warehouse.

This is the second time in one year that I've had this issue with New Balance, and I am extremely disappointed with their service. It's frustrating to deal with such poor service!
And also what is surprising me that NB still working with this rubbish and the worst delivery company UPS
Overall, I’m very dissatisfied and will be reconsidering my future purchases.

Another SCAM website ! Take the money - no goods, no record of sale, no order address, no shipping address. Not anyone available to talk 'English' in their 'Customer Service' department ! Presumably taking money with no goods is very lucrative for you ?

These shoes are really disappointing. The quality feels cheap, and they started falling apart after only a few wears. Not worth the price. I wouldn’t recommend them.

Bought 530s from this site as many fake shoes out there. Prompt delivery. Birthday present for my better half. Scanned QR code, fake as a £3 note. So disappointing. New Balance UL sells fake China knock offs

I bought a pair of New Balance 550 shoes, and after just one month, I noticed that the heels had holes. I brought this issue to customer support and spent a lot of time dealing with them, only to be told in the end to contact the original shop. Because of the delay, the shop couldn’t find the receipts and is unable to help.

Very poor customer service that have a lack of empathy and understanding. What is the point of paying for delivery to a home address for the courier to lie that they attempted delivery and now the recipient has to go and collect from somewhere else? Absolute stupidity! Then they want to put home delivery next to UPS Access Point to avoid delivering to homes.. it defeats the whole purpose of being efficient ! And they don’t even reattempt delivery like most couriers.
They need to retrain their customer service team as there was no empathy or understanding and rethink their shipping and courier partner policies as you are supposed to cater to the customer and this wasn’t the case at all.

Know there’s a lot of negative reviews on here but I personally ordered some trainers that came really quickly. Found to be too big so returned and ordered again a size down. Found to website returns process to be quite poor as wouldn’t let me generate a return but emailed in and got a prompt return label sent to me and received a refund within a few days. Can’t fault them personally.

Subject: Complaint Regarding New Balance 327 Trainers

Dear New Balance Customer Service,

I am writing to formally express my concerns regarding the New Balance 327 trainers, which I purchased from John Lewis approximately a year ago. Unfortunately, I have found these trainers to be extremely uncomfortable, to the point where they are unwearable for extended periods. In my experience, they are not fit for purpose and seem to prioritize fashion over functionality.

This morning, I spoke with one of your Customer Service Agents, who was very helpful and advised me to submit my concerns in writing. I appreciate their assistance and wanted to ensure that New Balance is aware of the issues I have encountered with this model.

As someone with mobility issues, finding comfortable footwear is essential for me. However, I have found that wearing these trainers for even a few hours causes significant discomfort, making me eager to remove them. Given that I do not wear shoes often, I was particularly disappointed with this experience.

I was informed that I would need to raise my concerns with John Lewis, where the purchase was made. However, as the manufacturer, I believe New Balance should also be aware of customer feedback regarding product design and comfort. I would appreciate it if you could investigate this issue and consider whether a more suitable alternative from your range might be available to accommodate my needs.

I look forward to your response and hope that a resolution can be reached.

Best regards,

Ein Stern ist schon zu viel!

Man kauft sich Schuhe, die extrem viel kosten, aber trotzdem von sehr schlechter Qualität sind. Kauft euch bloß keine Schuhe dort – sie sind miserabel! Bei einer Reklamation haben sie mir für einen Schuh, der 120 € gekostet hat, nur einen 10-€-Gutschein angeboten!

Poor poor poor quality trainers.
Sole is peeling off after a day of use. Clear photos of the defect provided to the New Balance customer service team, but their product team had deemed it not a manufacturer defect, but a non manufacturer "cosmetic defect".
Customer service is appalling, went from rejecting the refund to giving 10% and 25% partial refund. This is ridiculous as they had confirmed that there is an issue with the trainers but the only solution is to offer a small 25% partial refund.
The customer service advisor also said that I would need to wait for the trainer to start falling apart more in order to start a new case.

Absolutely ridiculous returns policy. Poor quality trainers. Would not recommend at all. Don't waste your money on this brand.

Reported non delivery of £100 trainers ....UPS said delivery on Saturday checked with my normal driver he thinks Agency driver...New Balance making me wait 15 days even tho UPS have said they mis labelled my parcel went to completely different County and name ...I will never buy direct from them again I'm shocked such big company behaves so badly to customers...I will be telling all Beware...NK06266943...Would give zero if I could I've never given such bad feedback ever....

I am trying to contact the NB UK Marketing or Communications team with no support from customer service or their corporate team. I work for a company that had a corporate partnership with NB and their TeamSports division - EZ TeamSports. EZ TeamSports have since ceased trading and I cannot get hold of anyone at NB to enquire about the partnership continuing this year. I have searched for NB colleagues on LinkedIn and online - and sent DM's - with no response. Can it really be this hard to get hold of someone directly at their HQ? This has been ongoing since December 2024.

A truly awful company to deal with when they don't deliver an order. No complaints process, no refund process. They take your money for stock they don't have and then refuse to refund it as they "can't get an answer from their warehouse" as to where the order is! Do not order anything from this company.

Zero if there was an option
Zero star if there was an option!
Absolutely shambles of a process they have online.
I had two separate online orders.
I received my first order which was missing one item. Upon inquiry I was informed that it was out of stock. There website is so pathetic that it didnt have a clue whether the item in available or not.
My second order got cancelled completely without informing me. Upon inquiry I found that their system had a glitch and couldn't process the order.
NB website and their customer service is the worst I have ever experienced.
Never ever buying from NB again.

Returned an item. Received at NB’s warehouse on 10/12. Returned well within the return period. Still not received a refund despite emails and calls. Appalling customer service.

Missing item and won't refund until UPS conduct an investigation... which will take 15 days. Asked for at least immediate refund on postage for the shoddy service and they won't even consider it. Awful, never again.

Do not use untrustworthy
I ordered a pair of trainers for my daughter for Christmas they claim it was delivered which it was not. They agreed a refund before Christmas but as yet nothing and they are not replying to me emails now. Completely unprofessionals would never use them never again. I have lost out on £120 and my daughter did not get her trainers disgusting way to run a company