New Balance Avaliações 

New Balance est à fuir !
New Balance n'assume pas sa responsabilité quand votre commande n'est pas livrée.

J'ai beau les relancer au sujet de ma commande ND03199733 de 98 euros, J'attends toujours depuis plusieurs semaines, le résultat des recherches auprès de leur transporteur.

C'est de l'escroquerie pure !
PLUS JAMAIS NEW BALANCE

I have bought the running shoes from their Oxford street store and the sales man advised me to buy a specific size of socks that match my size 15£ which I did I went home try the socks yet they were big! I went back to replace them for a matching one to my size they said sorry it’s hygiene issue it’s hilarious then I said to myself well I will return the shoes and I will never ever buy again from this company

Rubbish company!!! Their trainers have defects, the trainers are sent without the labels and the customer service is absolutely unprofessional!!!! I sent an email reporting those issues after 100 pictures and videos they requested I have an email “if you want full refund send your trainers with labels back bla bla bla “ are you kidding me? I report that I haven’t had a label and THERE IS A DEFFECT in the sole!!!! AVOID buying NEW BALANCE!!

Yup - as a lot of reviews have stated; they're customer service is quick to respond but lack the ability to fix a VERY simple issue.

UPS recognized my Squadrons number as a house number so the address doesn't work.

Requested THREE times to have it corrected, and they're still citing the original "incorrect" address.

I've tried to contact UPS but due to the type of postage, I must and can only contact New balance.

Again, fast and responsive from NB but useless in sorting what is a simple issue.

I ordered two pairs of New Balance 992, but both arrived with clear quality issues. The first pair had visible glue stains, so I returned it and ordered a replacement. Unfortunately, the replacement also had glue marks and a deformed shoe tongue, which was very disappointing.

I have been waiting over a week to get a proper pair, as I need them urgently for an upcoming trip to France. Despite providing clear photos showing the defects, customer service refused to acknowledge these as faults. They offered no apology, no goodwill gesture, and insisted I pay for express delivery myself if I wanted a faster replacement.

For a product costing £200, I expected much better quality control and customer care. The entire process has been frustrating and time-consuming, with little accountability from the company. I hope they improve their service, as this has been a very disappointing experience.

I ordered some shoes which were to be sent to a collection point near me. Carrier was UPS.
Received notification that package was ready to collect but received no collection code from UPS.
New Balance told me to contact UPS. Several phone calls and emails, including UPS asking me to complete a long form.
Eventually, UPS agreed to re-route the parcel to my home address.
New Balance have offered no support during this time, one month now.
Today I received a note from the. Royal Mail requesting I pay a £7 fee for collection as sender (UPS) had not paid correct postage.
Not a good experience with either NB nor UPS

Ordered a pair of trainers for my youngest boy - order was delivered by UPS (late - this was a sign of things to come).
The package had clearly been tampered with but as UPS just left the box i couldn't inspect before taking the order.
Opened the box and the trainers had been removed and replaced with 2 shower gels wrapped in a beanie hat - STOLEN!!!!
Called New Balance and at the start they were ok but then the trouble started. They stated they "investigated" the case and couldn't do anything else (this was after weeks of calls for updates). I called UPS who said they would investigate but needed the box back so this was given back to them. Now remember New Balance had concluded their investigation before UPS had the box to investigate their end.
UPS then wouldn't update me on the case due to confidentiality agreement with their client.
Contacted New Balance again and was promised a refund (only £50 so not a lot of money).
Weeks later, contacted them again but couldn't get through....transpires they had blocked my number!!!!!!!
Got through another way and was then told my account had been suspended, number blocked and I wouldn't be getting a refund!!!!!
Now you tell me if this is the kind of customer service from a "major" retailer.
Customer Service is the worst I have ever encountered and I can bet ever will - SHOCKING!!!!!
Asked to be put through to a manager and they said they have no escalation procedure for these cases.....no managers available and no contact details for anyone in authority!!!!!! SHOCKING!!!!
In summary, ordered trainers for my son, no trainers and £50 down and New Balance' attitude is tough luck!!!!!
They must be that desperate for the money!!!!
HONESTLY - AVOID ORDERING FROM HERE AND SAVE YOURSELF THE HEART ACHE!!!!
Someone in either New Balance or UPS have a new pair of trainers on me and im left to foot the bill.
SHOCKING COMPANY, SHOCKING CUSTOMER SERVICE AND DISGRACEFUL TREATMENT OF CUSTOMERS.
UPS are honestly no better. They wont return the original box after continuously asking for it to be returned. If you're getting a delivery from UPS I would suggest opening the order in front of the driver and record it so you have evidence if anything is stolen!!! I'll be doing this from now on if I have to unfortunately encounter them again.
Is it any wonder they have 1.4 on Trust pilot.

Worst costumer experience ever. I purchased two paires of trainers and the items were delivered to one of ups official collection points "off license shop". When went to collect it find out that they didn't receive my order and advised me to get back to the supplier. Went back to the supplier and the delivery company to resolve it, but unfortunately no items and no refund only investigation after investigation. New balance costumer representatives are liars and have no abilities to resolve abvious problem also conversations you get from them same as you get from the scammers. I would not recommend you buy anything directly from the site just to avoid dealing with the costumer service if something goes wrong.

Usually shipping is pretty fast. Product quality is mixed but mostly on the good side. I have not had to test customer services at any point, which at least means I have never had any hiccups when ordering.

SCAMMER.

I paid for 3 pairs of trainers.
When the parcel arrived from UPS I opended it up to find a pair of trainers missing. I assumed that the trainers were coming separately to the others, so waited a little while in case they turned up.
Just over a week later I called them to be advised on the matter.
They told me that the trainers should have all come together. They asked me for a picture of the box they came in.
I no longer have the box because, as previously stated, I assumed the other trainers were coming separately, I didn’t not think that there was an issue.
Because I don’t have the box they refused to raise investigation, refused to give me my money back or to replace them.
So here I am, £120 out of pocket all because I didn’t preserver the box.
BY THE WAY- nowhere in their terms and conditions does it state that should there be an issue with a parcel that I am to retain the box for evidence.
Complete scam.

MY ORDER WAS DELIVERED VERY QUICKLY AND THE TRAINERS WERE EXACTLY WHAT I WANTED. I WAS REALLY WORRIED THAT I WAS GOING TO HAVE A BAD EXPERIENCE HAVING NOT LOOKED AT THE REVIEWS ON TRUSTPILOT UNTIL AFTER I PLACED MY ORDER. MY EXPERIENCE WITH NEWBALANCE WAS GREAT.

Awful experience ordered new balance trainers online when they arrived they had clearly been worn. Dirty soiled and worn soles, customer care took days to return emails.
Wanted endless photographic evidence only to be of no help, would never use online store again.

I purchased a pair of 1500 Trainers "Made in England" but unfortunately they were too tight so I decided to order a pair of Classic "wide" fitting which fit me great.
From ordering the first pair to receiving the second was only about a week. New Balance were fine and this time so was UPS. the returns process was so easy too.
I'll definitely buy from this British brand again.

Placed the same order 3 times, it got cancelled each time for no reason.

I wanted new balance shoes for a long time and finally bought a pair for myself and my wife along with some shorts. I only received partial order and still waiting for one pair of shoes. Customer service representative was really rude and unprofessional and not willing to help at all. I am regretting my purchase absolutely awful experience.

Instead of the shoe I ordered they have me an older and cheaper one. They then refused to give money back. Also I hate the trustpilot auto-correct.

New Balance U1300JP. Kept an eye on these… ok, gazed lovingly at these since May 29 release announced. Always exciting. Sneaker lover & NB collector for 30 years. Not wealthy, paid weekly, 270 GBP not something I can usually afford in one go, unless I decide to forego food, the kids’ & dog’s lunches, a couple of bills, etc.

Drop day: did it best I could. NB page open nice and early & signed in. Went into the pre-queue, given a code, random place in the queue will be given to all in the pre-queue at 9am. Fair enough, I’ll have the same chance as anyone else in the pre-queue. 9am comes, put in the queue, about 90 ahead of me, says about 2 minutes to wait. Ok, maybe I have a chance! Number ahead dropping quickly. Wow! My turn, I’m actually in. Popped my size in the basket, checkout, have to use Klarna. The kids & dog must eat. BTW Klarna is a given payment option, given by NB, you know. Probably helps increase sales or something… anyway, back to this. Ah, it’s a Klarna ‘express’ checkout. Even better. Already signed into Klarna on app and browser. Hit the Klarna express checkout, Klarna does its thing? No. Opens a new sign-in page. Takes a few seconds. In. Ordered. Done. Done? No. Cogs whir. Tick tock. Nothing. Wait. H’mm. Whir. What to do? Tick tock. Wait? Tick tock, down goes the stock. Go back? Tick tock. Then somehow I’m back on the NB site. Try again? Nope. Size is OOS. A voice booms from the heavens: “They’re not for you, poor person who couldn’t zip through the checkout asap with instant Apple Pay or the like” (I may have made that last bit up). Then I recall it did say: “You are encouraged to complete checkout quickly…” yadda yadda. Nice disclaimer. Nice catch.

NB U1300JP: “A thing of beauty is a joy forever”. And so they are. The bitter taste this leaves will last a while as well.

Bottom line: NB U1300JP? They’re just about, if not the zenith of classic old old school NB sneakers. They’re just not for you, poor pay in three person, now be off with you back to SportsDirect. Ah well, gave me the opportunity to write this drivel, which I enjoyed more than trying to buy the U1300JP. Thanks NB, roll on 2030!

Would give 0 stars if I could. Similar to others here, I ordered shoes and received an entirely different shoe (I ordered 9060s in light brown, received black athletic trainers). I tried to do a return many times but it wasn't authorized until I emailed 3 times to the company, finally after a week it was authorized and I was sent return label. I returned promptly, I received no confirmation that they were received as is common with returns. I had to email to inquire as I still haven't received my refund after 2 weeks since the return was delivered back to them. They haven't responded. I used the chat function and they were also not at all helpful in locating my refund. It actually feels like a scam for such a large company this is totally wild. It's been a month since I initially was sent the wrong shoes and they still haven't given me back my money.