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Veja o que dizem as avaliações
My first experience with Newby Teas was at the Natural History Museum in London, many years back; Oriental Sencha. Since those many years back, I've been ordering is online. Living abroad hasn't made... Ver mais
A empresa respondeu
Fantastic company, customer service is excellent and their teas are superb! Their Earl Grey is the best I've ever tasted. Beautifully packaged, makes a lovely gift for someone who likes good quality t... Ver mais
A empresa respondeu
Newby tea is the best. If you try the Earl Grey you will not go back to your old brand, real Bergamot oil gives a perfect cup. Now I have many new teas in my cupboard, as well as my old favourites... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de chás
- também em
- Casa de chá
- Distribuidora de chá
- Fabricante de chá
- Fornecedor de Brindes
- Loja de refrigerantes
Sobre Newby Teas
Escrito pela empresa
Newby Teas is the world’s most awarded luxury tea brand, dedicated to restoring the art and culture of tea.
We select only the finest handpicked leaves from the prime seasons and renowned regions, preserving freshness and flavour through meticulous care at every stage.
Our teas are crafted to the highest standard, blending centuries of tradition with modern expertise.
Every caddy, blend, and collection reflects our belief that tea is not just a drink, but a heritage to be cherished and shared.
Informações de contato
105 St John St, EC1M 4AS, London, Reino Unido
- 02075534521
- customercare@newbyteas.com
- www.newbyteas.com
4,7
Excelente
137 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
brilliant tea (best in the world
brilliant tea (best in the world, and I know quite a lot of world...) and excellent service.
1 de maio de 2026
Resposta da Newby Teas
Thank you for such a wonderful compliment. We’re honoured to hear that our teas are among the best you’ve experienced and that you enjoyed our service as well. Newby Team x
Very good product and fast delivery
29 de abril de 2026
Resposta da Newby Teas
Thank you for your feedback. We’re delighted to hear that you enjoyed the product and that your order arrived quickly. Newby Team x
only tried 2 versions so far ginseng…
only tried 2 versions so far ginseng oolong good
hunan green not impressed had better elsewhere
packaging not happy with boxes all squashed and very dusty
will i buy again we will see when i have tried other versions i bought
28 de abril de 2026
Resposta da Newby Teas
Thank you for your feedback. We’re pleased to hear you enjoyed our Ginseng Oolong. We’re sorry to hear that the Hunan Green did not meet your expectations and that your packaging arrived squashed and dusty. We have reached out to our warehouse team to ensure this does not happen again.
We would also recommend trying some of our bestselling pyramid teas, including Jasmine Princess, Earl Grey, Milk Oolong, and Kan Junga. We hope you’ll find a favourite among them.
Newby Team x
A lovely tasting tea.
21 de abril de 2026
Website was good in describing the…
Website was good in describing the difference fferent teas and what they did. Free samples were a bonus. As someone who doesn’t normally like other teas this is one I enjoy. Delivery was on time and well packaged
21 de abril de 2026
Received at the time specified
Received at the time specified. Best Earl Grey on the market. Unfortunately some boxes were damaged but the teabags are individually wrapped so it’s not a problem.
16 de abril de 2026
Resposta da Newby Teas
Dear Andrew, thank you for bringing this to our attention. We visited our warehouse 3 weeks ago and can confirm that the packaging was in perfect condition at that time, so it’s possible the issue occurred during delivery.
We will raise this with our courier, as we understand how disappointing this must be. In the meantime, please do get in touch with our customer service team, who will be happy to assist you and find a suitable solution.
Wishing you a lovely week.
Newby Team x
My order turned up quickly and was very…
My order turned up quickly and was very well packaged. It was a lovely touch to include some extra sachets of different teas to try. The Milk Oolang is delicious just as I remember it.
14 de abril de 2026
Resposta da Newby Teas
Dear Tracey, thank you for your kind words. It’s wonderful to hear the Milk Oolong met your expectations. We look forward to serving you again soon. Newby Team x
Resposta da Newby Teas
Hi Petrone, thank you so much, we truly appreciate your feedback. Newby Team x
First time ordering
First time ordering, arrived on time, well packaged.
Tea delicious.
8 de abril de 2026
Resposta da Newby Teas
It seems we’ve set the bar quite high for a first delivery! We’re delighted you enjoyed the tea and hope this is the beginning of many more. Newby Team x
Very quick ordering and delivery.
8 de abril de 2026
Resposta da Newby Teas
Dear Ann, we’re so pleased to hear everything arrived quickly. Wishing you a lovely day. Newby Team x
Resposta da Newby Teas
We dedicate our time to excelling in both flavour and service, so it’s a pleasure to hear this reflected in your experience. Newby Team x
Resposta da Newby Teas
Dear Mrs. Janet, always a pleasure, thank you for your kind words. Newby Team x
Resposta da Newby Teas
Dear MM, we’re so pleased you’re enjoying the teas and the variety on offer. Thank you for your lovely feedback. Newby Team x
Resposta da Newby Teas
We’re sorry to hear this. It’s possible the review request reached you before your order arrived, or there may have been an issue during delivery. Please do contact our customer service team, who are renowned for resolving any issues promptly and will be happy to assist you. Newby Team x
Resposta da Newby Teas
Hi Ian, we’re happy to hear you appreciate the quality of our teas, thank you for your kind words. Newby Team x
Always satisfied when I ordered.
Always satisfied when I ordered.
Tea quality and packaging design.
Very beautiful
11 de março de 2026
Resposta da Newby Teas
Hi Nobuko, it’s always a pleasure to hear you’ve had such positive experiences with us. Thank you for your lovely feedback. Newby Team x
Easy to order online and kept inmfrmad…
Easy to order online and kept inmfrmad of when to expect delivery.
6 de março de 2026
Resposta da Newby Teas
Dear Adrian, we’re pleased to hear the ordering process was smooth and that you felt well informed throughout the delivery. Thank you for your kind feedback. Newby Team x
Resposta da Newby Teas
Phil, thank you, we’re so pleased to hear that. Newby Team x
Arrived within time scale
Arrived within time scale. Pleasant packaging. Tea is as expected , good quality and delicious.
20 de fevereiro de 2026
Resposta da Newby Teas
Dear Gina, perfectly timed, beautifully presented, and enjoyed just as it should be, thank you for sharing this with us. Newby Team x
Elegant glass Tea pot
Beautifully crafted tea pot with a mark of quality and just perfect for my morning tea
Thank you I love it
3 de março de 2026
Resposta da Newby Teas
Hi Roy, we’re pleased to hear you love your teapot, it sounds like it has found the perfect home. Newby Team x
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