Newsstand Avaliações 

465
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I have given one start because the delivery service is fair but Newsstand charge nearly 3 times the shelf price of magazines. This is not fair, I feel as though they are taking advantage of their cust... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I received the wrong issue number and emailed Newsstand regarding this matter. Within 15 minutes Rhonda had emailed me back and had resolved my problem! I am extremely impressed with the great cust... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Always use Newsstand for imported American Sports Magazines, among others. Great customer service, friendly staff, Superb prices and very fast postage. The mag selection is second to none, f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Hi! I am Traian and i am from Romania! I am buying magazines from newsstand for almost 5 years. I really apreciate the section of american magazines. But also there is room left for other american mag... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Banca de jornais
  2. Centro de Distribuição
  3. Banca de revistas
  4. Serviço de notícias

Escrito pela empresa

Single copies or flexible subscriptions starting immediately. Worldwide.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

465 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(465)

6 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

...Your amazing customer service...

I’ve ordered from this website a few times now. While the first 2-3 orders arrived smoothly, I had some issues with my last 2 orders but your so understanding customer service handled the situation so well and was very much helpful. Both my orders arrived safely at the end. They kept the communication, which is rare in these kind of situations. So I’m really thankful. Thanks for everything.

14 de abril de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hi Irem, I'm glad to hear our customer service team were on hand to assist you and thank you for your kind words :)

Avaliado com 5 de um total de 5 estrelas

excellent service

My magazines arrived a little damaged, they sent out new copies the same day. excellent service

17 de março de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hi Madelon, thank you for your kind review :)

Avaliado com 5 de um total de 5 estrelas

Hard to better

Posted magazine went missing but was quickly replaced. Great and professional service that keeps you up to date with situation. Would highly recommend.

16 de março de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hi Ian, thank you for your kind words :)

Avaliado com 5 de um total de 5 estrelas

Although the time to delivery asked a…

Although the time to delivery asked a lot of my patience the magazine arrived well. During the waitingprocess I had contact by email with Newsstand for several times. The communication was prompt and accurate. They even refunded my money, which crossed the time of delivery of the magazine. Imo this is a generous attitude!

10 de março de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hi Gjalt, we are sorry to hear that you had to wait a long time for your order, however super pleased that you received it and that you were happy with the communication and solution.

Avaliado com 5 de um total de 5 estrelas

Impressed.

Really impressed by speedy and courteous customer service.

9 de março de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Thank you for your kind words, Melissa :)

Avaliado com 5 de um total de 5 estrelas

Newsstand was a new discovery for me

Newsstand was a new discovery for me. I really wanted a current magazine from the USA and after finding newsstand (Googling), I put through a very straightforward order and it was with me in two days. I'm delighted to find them and will use their services again. Highly recommended.

5 de março de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Thank you for finding us :) We are pleased to hear that you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

The magazine I ordered did not arrive

The magazine I ordered did not arrive. I called the customer help line who were very helpful. A replacement magazine was issued immediately without any problem. The staff where very helpful and made it a pleasant experience. I will use them again with no hesitation.

3 de março de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

We are pleased to hear that everything was sorted in the end. Thank you for your lovely review :)

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

We have been using newsstand for a few years now. ..their service is brilliant either by phone or email they are very prompt and our order has always been processed very quickly.
Thank you

25 de fevereiro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Thank you so your support. We truly appreciate your business and your lovely review :)

Avaliado com 5 de um total de 5 estrelas

Excellent and speedy customer service

I had been sent a gift magazine subscription without knowing who had sent it. Jonathon really speedily gave me the information so I could thank that person properly. I thought my query would go to the bottom of the queue but it was answered the same day! I LOVE good customer service and Newsstand gets top marks from me!

25 de fevereiro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Thank you for your brilliant review :)

Avaliado com 5 de um total de 5 estrelas

Ordered a single issue of Guitar World…

Ordered a single issue of Guitar World magazine on Friday 19th February and it arrived on Saturday 20th February.
Fantastic service and wouldn't hesitate to recommend and use them again.

20 de fevereiro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Excellent to hear Carol and a round of applause for your postman as well!

Avaliado com 5 de um total de 5 estrelas

I purchase magazine and they always…

I purchase magazine and they always arrive on time and there good selection of magazine

19 de fevereiro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hi David, glad to hear we can assist you with finding some great magazines and that you are happy with our service.

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Fantastic customer service. The problem with my order was solved within minutes. Many thanks to Jenna who was very helpful and organised a replacement magazine to be sent out immediately. A** for her!

18 de fevereiro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Thanks Nigel - will pass on to Jenna!

Avaliado com 5 de um total de 5 estrelas

Fast and secure delivery and a great Customer Service

So far I have had over 100 orders and all have arrived within 1-3 weeks to Croatia. The last order at the end of last year did not arrive even after 7 weeks, so I contacted Newsstand. Although I did not ask for it, I received a refund. After that, the order arrived, so I asked to re-pay the amount I received as a refund. The answer was that it was not necessary, that I could treat the refund as compensation for the delay. (although not to blame for the delay, there was a disruption of postal traffic between the UK and the EU)
I think that such a relationship with the customer is very rare and I can recommend Newsstand to anyone who wants fast and safe delivery.

17 de fevereiro de 2021
Avaliação não solicitada
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Resposta da Newsstand

Thank you Dario - a positive review in these very testing times is hugely appreciated!

Avaliado com 4 de um total de 5 estrelas

Very good

This site is reliable and the stuff is very kind, hard-working and helpful. I will use this site again if I have to buy another international magazine. I want to thank the stuff and wish you all the best!

16 de fevereiro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Thanks Marie - glad it finally arrived :)

Avaliado com 1 de um total de 5 estrelas

Very poor service

Very poor service. Ordered two magazines before Christmas which were to be delivered in January– never dispatched. I contacted them twice and eventually got a reply which said they would contact America to find out what was happening (was happy with that), but never got back to me. I have asked 3 times now in separate emails for a refund. ALL have been ignored! Not happy at all, and are much better UK services out there!

UPDATE: Thank you for your reply. About an hour after I posted this review, Jonathon (Customer Services) replied to one of my refund request emails stating that a refund is being processed and should receive in my account in 3-5 days.

13 de fevereiro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hi there, sorry that you have experienced a lack of email response, we do tend to reply to all emails as part of our service so it would be great to get some detail to enable us to investigate? Refunds are no problem (ever) and have been quite commonplace recently with the supply chain and postal issues brought about by the pandemic. Perhaps if you send us an email with trustpilot in the header, we can see if it comes in and sort out your concerns 🙂. Thank you.

Great - do we get a few more stars then? :)

Avaliado com 5 de um total de 5 estrelas

Reliable site and helpful staff

I ordered a magazine at the end of November 2020 on this site and received it on February 1st. In mid-January I was afraid that my order had been lost (I live in Italy), so I contacted the staff via email, who proved to be very helpful and constant in responding. Especially in this complicated period, I therefore advise you not to be alarmed if your order is delayed (a refund or a replacement copy will be sent at most). I take this opportunity to thank the site managers again and wish them good work!

2 de fevereiro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Excellent to hear, thank you so much for reviewing :)

Avaliado com 5 de um total de 5 estrelas

For several years I have ordered copies…

For many years I have ordered copies of a favorite English magazine without problems. Recently though when a copy didn't come at all, I asked for a refund. Customer service was prompt, very courteous, and my refund was much earlier than I expected. I would not hesitate to recommend this company. In the USA, it is hard to get European country magazines if you don't live in a larger city. The ability to get a subscription or a single copy is wonderful and they even have a service to alert one to issues about an area of interest.

28 de janeiro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hi Joyce, thank you for being a loyal customer. We truly appreciate your business and we are super happy that we can bring joy to you with our selection of magazines :)

Avaliado com 5 de um total de 5 estrelas

BTS Esquire issue inquiry

I messaged them about my BTS Esquire order because I wasn't sure when it'd arrive. Customer service was incredibly fast to reply and very kind. I accidentally ordered the wrong issue and they immediately fixed it for me assuring me that my copy will be sent out soon. Very friendly service and fast too! I can only recommend!

22 de janeiro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Super happy your order got sorted out and thank you for your kind review :)

Avaliado com 5 de um total de 5 estrelas

From Los Angeles, CA

So happy to find this site. Customer service is excellent and nice to read magazines from The UK.

18 de janeiro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Thank you for finding us :) Super happy we can assist you with our selection of magazines and thank you for your lovely review.

Avaliado com 1 de um total de 5 estrelas

Over 2 months late and counting

Ordered months ago and still have not arrived. No email no explanation. Beware.

16 de janeiro de 2021
Avaliação não solicitada
logotipo da Newsstand

Resposta da Newsstand

Hi G, I have just looked and seen your email from Saturday, yesterday evening - I'm sure there will be a response on Monday from customer services on this - but in the meantime I've had a look and the publisher of your magazine has been on hold whilst the pandemic has stopped fans from reaching the stadiums. Apologies you haven't received notification on this; there has been a plethora of magazines pausing and restarting this last 12 months. If you would like a refund whilst you wait, please just ask us, it's no problem.

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