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New Homes Law Avaliações 

1.192
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The customer service, knowledge & expertise I received from Grace and the New Homes Law team was first-rate. Questions were answered swiftly, calls were taken & expert advice was always provided. I th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing experience with New Homes Law.. Isaac & Lauren where not only doing an incredible job looking after us and the purchase of our new home .. but kind caring and attentive.. letting us know every... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Quite straightforward with communication mainly through e-mail. We completed purchase of the property in 3 months from the day we started the process and there was a chance for quicker turnaround if n... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

After almost 8 months my sale and purchase failed. This was a relatively straightforward transaction (FTB and no chain). I experienced a catalogue of poor communication, missed deadlines and slow pr... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Especialista em Transferência de Propriedades
  2. também em
  3. Advogado
  4. Advogado imobiliário

Sobre New Homes Law

Escrito pela empresa

New Homes Law is an independent, vibrant property law firm specialising in New build and Shared Ownership conveyancing.

Being a family run company has led to ensuring the companies ethics are at the heart of everything we do.

The growth and success of the company is down to every member of staff that work tirelessly to provide an excellent service for our customers.

Our dedicated conveyancers strive to provide our clients with essential, practical advice from instruction through to completion ensuring longevity within our customer relationships.

A comprehensive and friendly approach enables our teams to confidently guide clients through the process of purchasing a new home, selling and existing home or any other property-based transaction.

At New Homes Law, we know the importance of providing support to all of our clients, whatever their circumstance.

Ultimately, we understand the importance of providing our clients with a great customer journey.

Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 92% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(1.192)

247 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic staff

all the staff that worked on my case have been extremely helpful and professional, their knowledge has been highly appreciated. Thank you all so very much for your speed and hard work and helping me to buy my forever home

21 de julho de 2026
Avaliação não solicitada
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Resposta da New Homes Law

Thank you for your kind words, Michelle. The team will be so pleased to hear this. Thank you, Faith.

Avaliado com 5 de um total de 5 estrelas

Excellent experience (first time buyers)

The team at New Homes Law handling our first home purchase, led by Kerry O’Sullivan, were excellent. I particularly appreciated the ease with which I could call Kerry about the progress of the purchase, along with her willingness to answer questions. This was highly reassuring as a first time buyer. Charlotte Parker and Reuben Gavrila were also great. I was impressed with the seamlessness of the team, who picked up tasks from each other when colleagues were on leave. This made for a smooth transaction. I would not hesitate to recommend Kerry and colleagues.

20 de julho de 2026
Avaliação não solicitada
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Resposta da New Homes Law

Thank you for your kind words, Madeline! The team will be so pleased to hear this. Thank you, Faith.

Avaliado com 5 de um total de 5 estrelas

Sonia and the New Homes Law team have…

Sonia and the New Homes Law team have been fantastic to work with. They understand the importance of delivering on timescales, communicate exceptionally well and always provide a professional service to our purchasers. We look forward to continuing our relationship with them.

20 de julho de 2026
Avaliação não solicitada
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Resposta da New Homes Law

Thank you for your kind words, Darren, the team will be so pleased to hear this! Thank you, Faith.

Avaliado com 1 de um total de 5 estrelas

Even a Legal Ombudsman settlement had to be chased

Following my property purchase, I complained to the Legal Ombudsman about New Homes Law's poor service, communication and repeated broken promises. The firm agreed, through the Legal Ombudsman, to pay me £200 in settlement. I provided my bank details on 25 June and, at the firm’s insistence, signed a statement confirming the complaint was 'dismissed', not 'settled' and 'upheld' - terms used by the ombudsman. Despite this, the agreed payment was not made within the 14-day timeframe set by the Legal Ombudsman. After I had to chase both the firm and the Legal Ombudsman, the firm contacted me again to reconfirm my bank details, despite already having them. Payment was still not made on time, over one week later.
In my experience, the way the settlement itself was handled reflected the same poor communication and unnecessary delays that led to my original complaint. While the compensation was eventually agreed, I was disappointed that I had to continue chasing the firm even after the Legal Ombudsman became involved.

25 de junho de 2026
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Resposta da New Homes Law

Thank you for your review.

We are sorry to hear that you remain dissatisfied with your experience.

Following the agreement reached through the Legal Ombudsman process, we can confirm that the payment of £200 was processed last week. We acknowledge that there was a delay in making the payment and apologise for the frustration this caused.

Avaliado com 5 de um total de 5 estrelas

Great service!

I had an excellent experience with Kerry O’Sullivan and her team. They handled my remortgage efficiently and made the entire process smooth and stress-free. Communication was prompt throughout, and they were always quick to respond to any questions I had. Their professionalism, efficiency, and attention to detail gave me confidence every step of the way. I would highly recommend Kerry and her team to anyone looking for reliable and excellent conveyancing services.

2 de julho de 2026
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Resposta da New Homes Law

Thank you for your kind words, Nuria! The team will be so pleased to hear this. Thank you, Faith.

Avaliado com 5 de um total de 5 estrelas

I had an excellent experience with the…

I had an excellent experience with the team throughout my house purchase. They were professional, responsive, and kept me informed every step of the way. Any questions I had were answered promptly, and the whole process was handled efficiently, making what could have been a stressful experience much smoother. I really appreciated their support and would highly recommend them to anyone looking for a reliable and professional solicitor.

26 de junho de 2026
Avaliação não solicitada
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Resposta da New Homes Law

Thank you for your kind words! The team will be so pleased to hear this. Thank you, Faith.

Avaliado com 5 de um total de 5 estrelas

The team from New Homes Law is…

The team from New Homes Law is exceptional especially Grace C and Jake.

They made sure I understand every detail about the process and most importantly always timely with update.

I recommend them for excellence.

15 de julho de 2026
Avaliação não solicitada
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Resposta da New Homes Law

Thank you for your kind words, Moses. The team will be so pleased to hear this. Thank you, Faith.

Avaliado com 5 de um total de 5 estrelas

Very professional service and the staff…

Very professional service and the staff are very polite and helpful. I would highly recommend this company.
Robert Green.

10 de julho de 2026
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Resposta da New Homes Law

Thank you for your kind words, Robert! The team would be so pleased to hear this. Thank you, Faith.

Avaliado com 5 de um total de 5 estrelas

I had an urgent query from an old case…

I had an urgent query from an old case which Lucia found extremely quickly and replied to me with. She went above and beyond, was very helpful & it was most appreciated!

8 de julho de 2026
Avaliação não solicitada
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Resposta da New Homes Law

Thank you for taking the time to leave us a review. We're so pleased Lucia was able to find what you needed so quickly and help with your query. We'll be sure to pass on your kind words to her. Thanks again for your feedback! - Grace

Avaliado com 5 de um total de 5 estrelas

Shared Ownership Purchase

New Homes Law represented me in buying my new build shared ownership home- I honestly cannot fault them in any way.
They have been so helpful and reliable during a process which wasn’t always straight forward on my end due to my marital separation, I am so glad I chose them for this process!
Good communication and very reassuring throughout.
Special thanks to Grace and Jack for all of their help and encouragement, can recommend New Homes Law 100%

9 de julho de 2026
Avaliação não solicitada
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Resposta da New Homes Law

Thanks so much for your review. We're really pleased we could help, especially while you were dealing with so much personally. We'll make sure Grace and Jack see your kind words – they'll really appreciate it.
Congratulations on your new home, and thanks again for choosing New Homes Law. We wish you all the best for the future. - Grace

Avaliado com 5 de um total de 5 estrelas

Sonia and the New Homes Law team…

Sonia and the New Homes Law team provided a first-class service from beginning to end. They went above and beyond to ensure everything progressed smoothly, keeping me updated at every stage and making the whole experience straightforward and hassle-free. Their professionalism, expertise and commitment to delivering excellent customer service really stood out. I would highly recommend New Homes Law.

1 de julho de 2026
Avaliação não solicitada
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Resposta da New Homes Law

Thank you so much for your lovely review! We're so pleased to hear you had such a positive experience. I'll make sure Sonia and the team see your kind feedback. Wishing you all the best in your new home! - Grace

Avaliado com 5 de um total de 5 estrelas

I highly recommend Sonia and the team…

I highly recommend Sonia and the team at New Homes Law. They provided a first-class service, kept us informed throughout the process and were always responsive whenever we had a question. A smooth and efficient transaction from beginning to end.

8 de julho de 2026
Avaliação não solicitada
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Resposta da New Homes Law

Thanks so much for your kind words! We're so pleased everything went smoothly. I'll pass your feedback on to Sonia and the team. Wishing you all the best in your new home! - Grace

Avaliado com 5 de um total de 5 estrelas

Sonia and her team were absolutely…

Sonia and her team were absolutely amazing from start to finish. They were professional, knowledgeable and always happy to help throughout the entire process. Communication was excellent, everything was handled efficiently, and the transaction was completed quickly and smoothly. I couldn't have asked for a better experience and would highly recommend Sonia and her team to anyone looking for a reliable and professional service.

1 de julho de 2026
Avaliação não solicitada
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Resposta da New Homes Law

Thank you so much for your kind review! We're delighted to hear you had such a positive experience with Sonia and the team. Your recommendation means a lot to us, and we really appreciate you placing your trust in us. Wishing you all the best!- Grace

Avaliado com 1 de um total de 5 estrelas

Poor performance and empty assurances.

After almost 8 months my sale and purchase failed. This was a relatively straightforward transaction (FTB and no chain). I experienced a catalogue of poor communication, missed deadlines and slow progress. I raised a formal complaint mid way through the process which was upheld. I received assurances that things would improve. Clearly they did not. Please avoid this firm.

1 de julho de 2026
Avaliação não solicitada
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Resposta da New Homes Law

Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience and appreciate how disappointing it is when a transaction does not proceed as expected.
We can confirm that your concerns were formally investigated and our Client Care Team remains in contact with you regarding the complaint and the issues you have raised. We remain committed to reviewing your concerns thoroughly and responding appropriately through our complaints process.
Should you wish to discuss the matter further, please continue to correspond with our Client Care Team who will be happy to assist.

Avaliado com 5 de um total de 5 estrelas

Recent completion

We have recently completed with their services. Great service, customer communication and prompt response for our enquiries. Their app helps us monitor and see the progress of our case. I recommend Grace and the team for their great service to our 1st house purchase.

26 de junho de 2026
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Resposta da New Homes Law

Thank you for your kind words, Clarice, the team will be so pleased to hear this! Thank you, Faith.

Avaliado com 4 de um total de 5 estrelas

They were a good solicitor to go for

They were a good solicitor to go for, they conducted thorough research and analysis on the property which I was made to buy, and they did it at a reasonable time.
Would have been better if they could expedite their researches during the enquiry phase of the process, as it has taken over four to five months to fully complete the process, which other law firms would have completed within three months or less.

26 de junho de 2026
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Resposta da New Homes Law

Thank you for taking the time to share your feedback, Gagan!

Avaliado com 5 de um total de 5 estrelas

I had an excellent experience with…

I had an excellent experience with Kerry and the whole team at New homes Law throughout the purchase of my flat. From start to finish, Kerry was professional, efficient, and incredibly supportive. She kept me informed at every stage of the process, explained everything clearly, and was always quick to respond to any questions or concerns I had.

Buying a property can be overwhelming, but Kerry made the whole process feel straightforward and stress-free. Her attention to detail, excellent communication, and dedication gave me complete confidence that everything was being handled properly.

Thank you, Kerry, for all of your hard work and support in helping me complete my flat purchase. I truly appreciate everything you did and wouldn’t hesitate to recommend you to anyone looking for a reliable and knowledgeable solicitor.

26 de junho de 2026
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Resposta da New Homes Law

Thank you for your positive feedback and kind words! The team will be so pleased to hear this! Thank you, Faith.

Avaliado com 5 de um total de 5 estrelas

Absolutely Recommend

Recommended by former neighbours. Began the process on 26th May 2026 and Completion on the new property on 26th June 2026.⭐️⭐️⭐️⭐️⭐️
Luke Lucas was the initial point of contact but Niamh Tedder became my constant. Nothing was to much trouble, I was able to go to their offices to sign various documents. All the staff when I ‘phoned where very helpful and tried to assist where they could.
Truly recommend.

26 de junho de 2026
Avaliação não solicitada
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Resposta da New Homes Law

Thank you for your kind words! The team will be so pleased to hear this and of your positive experience! Thank you, Faith.

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