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New Homes Law Avaliações 

1.193
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The customer service, knowledge & expertise I received from Grace and the New Homes Law team was first-rate. Questions were answered swiftly, calls were taken & expert advice was always provided. I th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing experience with New Homes Law.. Isaac & Lauren where not only doing an incredible job looking after us and the purchase of our new home .. but kind caring and attentive.. letting us know every... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I don't know where to begin with how terrible my experience was with NHL. It was awful from start to finish; incredibly long delays for no reason, months without any updates or progress, incredibly... Ver mais

Avaliado com 5 de um total de 5 estrelas

Recommended by former neighbours. Began the process on 26th May 2026 and Completion on the new property on 26th June 2026.⭐️⭐️⭐️⭐️⭐️ Luke Lucas was the initial point of contact but Niamh Tedder beca... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Especialista em Transferência de Propriedades
  2. também em
  3. Advogado
  4. Advogado imobiliário

Sobre New Homes Law

Escrito pela empresa

New Homes Law is an independent, vibrant property law firm specialising in New build and Shared Ownership conveyancing.

Being a family run company has led to ensuring the companies ethics are at the heart of everything we do.

The growth and success of the company is down to every member of staff that work tirelessly to provide an excellent service for our customers.

Our dedicated conveyancers strive to provide our clients with essential, practical advice from instruction through to completion ensuring longevity within our customer relationships.

A comprehensive and friendly approach enables our teams to confidently guide clients through the process of purchasing a new home, selling and existing home or any other property-based transaction.

At New Homes Law, we know the importance of providing support to all of our clients, whatever their circumstance.

Ultimately, we understand the importance of providing our clients with a great customer journey.

Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 92% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(1.193)

247 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

First time movers - Fantastic experience!

My partner and I are first time movers - we had absolutely no idea how the process worked, what would be expected of us, what we needed, nothing!

We were set up with Grace from New Homes Law, who was so incredibly polite, patient, and helpful. She answered every question we had, was able to go the extra mile to help us with all of our enquiries, and made what could've been a daunting process all that much easier.

Now, after a few months, we're finally settled into our new forever home, but I'll forever be grateful for Grace - and New Homes Law - for their expertise and guidance, and if I ever find myself moving again, then I'll definitely refuse to use anyone else but them!

27 de fevereiro de 2026
Avaliação não solicitada
logotipo da New Homes Law

Resposta da New Homes Law

Thank you for your kind words and positive review, we are so glad to hear this. - Grace

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Quick efficient and professional.

20 de março de 2026
logotipo da New Homes Law

Resposta da New Homes Law

Thank you for your kind words and positive feedback! - Grace

Avaliado com 1 de um total de 5 estrelas

A simple process which has caused over a year of stress and paperwork

I'm writing this more than a year later. Having commissioned New Homes Law to redeem the Help to Buy equity loan on my flat, I am still in the process of trying to recover funds lost due to their mishandling of my case.

A process which should be extremely simple and involved no chain, took over six months.
Since then, for the last six months I have been reviewing files, creating reports and itemising paperwork to pursue my complaint for over £3,000 in losses due to their missed contractual deadlines.

22 de março de 2026
logotipo da New Homes Law

Resposta da New Homes Law

Thank you for your review.
We are sorry to read of your ongoing concerns regarding your previous transaction. Our Client Care Team has reached out to you directly to acknowledge the issues raised and to understand the position in more detail.
As this relates to a formal complaint and an historic transaction, it would not be appropriate to address specific circumstances in a public forum. However, please be assured that all complaints are taken seriously and are reviewed in line with our complaints procedure.
We would encourage you to continue corresponding with our Client Care Team so that the matter can be fully reviewed and progressed appropriately.

Avaliado com 1 de um total de 5 estrelas

Awful service if you want any sanity left go elsewhere

If I could give less than 1 star I would, this company is a disgrace made what should have been an exciting 1st home purchase stressful and has left me in financial detriment. Rude staff, Numerous misinformation given, lack of communication (only time they will want to talk to you is when they want their money) any other time be prepared to get no answer to calls and emails, they enter data wrong and misleading quotes (make sure you check the small print!!) the list goes on and on never ever again would I choose or recommend any one to this firm. I wish I had not just gone along with the mortgage providers recommendation to use this firm as it would be "easier" if you value your time, money and sanity then go elsewhere. I have raised a formal complaint for the many issues I faced to which I have had a reply of a resolution of them given there staff additional training. In no means is this a resolution and I am now raising this to the legal ombudsman.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da New Homes Law

Resposta da New Homes Law

Thank you for your feedback, Katie.

We are very sorry to read about your experience and the impact this has had on what should have been an exciting purchase.

We take concerns regarding communication, clarity of costs, and overall service very seriously. It is clear from both your complaint and your review that your experience did not meet the standard we aim to provide, and we sincerely apologise for the stress and frustration caused.

We note that you have raised a formal complaint and that this has been responded to. However, we are sorry that you do not feel the proposed resolution adequately addresses your concerns.

I have reached out to you again this morning review this further with you and work towards a more satisfactory outcome.

Avaliado com 5 de um total de 5 estrelas

Good service

Good service , would recommend!

18 de dezembro de 2025
Avaliação não solicitada
logotipo da New Homes Law

Resposta da New Homes Law

Thank you for your kind words! - Grace

Avaliado com 5 de um total de 5 estrelas

I had a great experience with New Homes…

I had a great experience with New Homes Law throughout my purchase. The team was professional, responsive, and kept me well informed at every stage of the process.

A special shout out to Danielle and the team for their support, clear communication, and efficiency in getting everything over the line. They were always quick to respond to questions and made what can be a stressful process feel much smoother.

I’m very grateful for the support and would happily recommend New Homes Law to anyone going through a property purchase.

10 de março de 2026
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Resposta da New Homes Law

Thank you for your kind words, Seth. The team will be so pleased to hear this! Thank you, Faith

Avaliado com 5 de um total de 5 estrelas

Danielle has been amazing throughout…

Danielle has been amazing throughout our experience. We have never bought a house before so this was all new to us she was so helpful and reassuring every step of the way she made us feel at ease and was a very smooth process.
Will definitely recommend new homes law for anyone needing a solicitor.

10 de março de 2026
logotipo da New Homes Law

Resposta da New Homes Law

Thank you for your kind words, Kelsie. We really appreciate it - Faith

Avaliado com 5 de um total de 5 estrelas

Land registry - Lucia is a Star!!

Lucia was nothing but patient and understanding during the process of dealing with our land registry. She explained everything clearly and adapted communication to my preferred method due to my work hours. She has been very patient whilst dealing with my never ending emails and is a lovely person. We appreciated her support during this very stressful period.

5 de março de 2026
Avaliação não solicitada
logotipo da New Homes Law

Resposta da New Homes Law

Thank you for your kind words and positive review! - Grace

Avaliado com 5 de um total de 5 estrelas

Great communication

Great communication, straightforward to deal with, responsive. I would use again.

12 de março de 2026
logotipo da New Homes Law

Resposta da New Homes Law

Thank you for your kind words and positive review! - Grace

Avaliado com 5 de um total de 5 estrelas

Excellent service start to finish

Excellent service start to finish, Very professional and always went the extra mile

11 de dezembro de 2025
Avaliação não solicitada
logotipo da New Homes Law

Resposta da New Homes Law

Thank you, Rhiannon. The team will be so pleased to hear this - Faith.

Avaliado com 5 de um total de 5 estrelas

I had a very positive experience…

I had a very positive experience working with New Homes Law during my purchase.

The whole team was professional, efficient and very supportive throughout the process. In particular, Danielle Lomax was excellent from start to finish. She kept me well informed at every stage and was always clear and responsive in her communication.

Danielle helped move things forward so that everything could be completed smoothly.

I am very grateful for the support I received and would happily recommend New Homes Law to anyone purchasing a property.

Thank you again for your help.

10 de março de 2026
Avaliação não solicitada
logotipo da New Homes Law

Resposta da New Homes Law

Thank you for your kind words, the team will be so pleased to hear this - Faith

Avaliado com 5 de um total de 5 estrelas

Very positive experience

We had a very positive experience with everyone at new homes law during our
Shared ownership purchase. They were always very helpful and supportive throughout the whole process, answering all our questions and also being very prompt in their responses.
I would definitely recommend their services.

4 de março de 2026
logotipo da New Homes Law

Resposta da New Homes Law

Thank you for your kind words, Ana. The team will be so pleased to hear this. Thank you, Faith.

Avaliado com 5 de um total de 5 estrelas

I had great experience with them

I had great experience with them. They were so quick with the whole process. I will definitely recommend them.

6 de março de 2026
Avaliação não solicitada
logotipo da New Homes Law

Resposta da New Homes Law

Thank you for your kind words! - Grace

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, thanks again,

6 de março de 2026
Avaliação não solicitada
logotipo da New Homes Law

Resposta da New Homes Law

Thank you, Anthony. The team will be so pleased to hear this. Thank you, Faith.

Avaliado com 5 de um total de 5 estrelas

Danielle Lomax was very helpful and…

Danielle Lomax was very helpful and supportive towards all my enquiring as i was a first timer buyer and wasn’t sure what to do. I really apperciate all her efforts towards helping me purchase my new house.

17 de fevereiro de 2026
Avaliação não solicitada
logotipo da New Homes Law

Resposta da New Homes Law

Thank you for your positive feedback! - Grace

Avaliado com 5 de um total de 5 estrelas

Alix Robinson was very professional and…

Alix Robinson was very professional and helpful to work with. Communication was clear, and she responded quickly whenever assistance was needed. The process was handled smoothly and efficiently. I appreciate the support and would happily work with her again.

5 de março de 2026
Avaliação não solicitada
logotipo da New Homes Law

Resposta da New Homes Law

Thank you Arber, we appreciate your kind words! - Grace

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