Shockingly nontransparent with costs
Shockingly nontransparent with costs. I requested a firm amount for the move based on distance and number of items. Final charge was more than DOUBLE.
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Shockingly nontransparent with costs. I requested a firm amount for the move based on distance and number of items. Final charge was more than DOUBLE.
I have to give a rating to be heard. These people are crooks. They do not meet basic business obligations. I will be contacting the Furniture Removalists Association. Do not use them Their assurance and promises are worthless.
We had the WORST experience with no limits removalist. We enquired after seeing all the good reviews and gave them a quote for 3 bedroom house even though we only had 2 beds. They estimated 10 cubicm $1950 which we agreed and reserved a truck for Brisbane to Mackay. After putting half of our stuffs inside the truck we receive a call saying the total estimate is now $3200. We were shocked. The management is very unprofessional and very RUDE. He told me he will only talk half of our stuffs if we dont agree to the new quote. We were very stressed and frustrated. We did not agree nor denied as we wanted our stuffs to reach Mackay. On arrival, they did the same. Removed half of our stuffs and asked me to pay. We paid what was originally quoted and said we do not wish to pay anything additional. The truck driver said he will keep our goods hostage if we dont pay the additional cost and called his manager. After a lot of back and forth the truck driver ended up keeping all the good inside but refused to unpack or put the beds together. I told him I want both my beds to be kept the way you guys took or else I will be proceeding this legally. He was not happy but did it eventually. Not to mention almost ALL our goods were destroyed. ALL of them. And all my plants were dead on arrival with missing branches. We are really disappointed, sad and disgusted with how these people handled everything.
Worst experience I've ever had with a business. Poor communication, unprofessional service, and a complete lack of accountability when things went wrong. What should have been a simple process became incredibly stressful, lasting 2 daysI would not recommend No Limits Removalists to anyone. You have been warned!
As far as we are concerned RUN, do not consider hiring NO LIMITS Removalist otherwise you will pay and pay more and more and experience so much grief and stress, it is just not worth it.
When we contacted No limits removalists to move items from one state to another, we gave a list of items and received a quote. It wasn't a lot but a one item was awkward but was reassured there would be no problem moving it at all.
We requested a particular date and time for pickup and was informed that it was impossible for that day but suggested the previous day which we agreed as long as the items were received at the other end on the agreed date.
Therefore the booking process it self was difficult everyone was flexible and agreeable.
Paid our deposit. So far so good and that was were the good ended.
The agreed pickup time didn't happen and kept getting pushed back further into the day until 8pm. The removalists (who were subcontractors and not staff as claimed on their website) wouldn't take the items as they didn't have the room!!! But they were able to take the items back to the company warehouse/storage area.
We contacted the company to find out what was going on and was told that if we wanted the items to be moved then we should UPGRADE to Premier Services. Then we were informed if we still wanted the items to be delivered on the day we agreed upon then we were required to pay an additional $2000+.
At this time we had no choice but to agree as everything was being held at their warehouse/storage area. So basically we paid for the PREMIER Service without all of the benefits.
Now remember there was an agreed date for the delivery of the items to the new premises. Once our son was at the location there was no truck, again we contacted the company to find out what was happening and was informed that it could be a day or two for the items to be delivered. The truck was only a short distance away but we still had to wait.
REMEMBER we actually paid for the PREMIER services without all the benefits. And at no time did No Limits Removalists kept their side of the agreements.
Finally after a couple of days of waiting the truck was ready to deliver. And have a guess what happened next?
The subcontractors which No Limits Removalists website states do not exist, turned up and refused to unpack the items until an additional $200 was paid.
We feel that each step along this process we were being exhorted to pay more and more. The stress alone kept us up late at night worrying what was going to happen next.
Great removal service from start to finish. Michael and Dler were efficient, and handled all items with care. Will definitely use them again. Cant thanks them enough.
Since I placed the earlier review , NonLimuts got in touch and claimed that new invoicing procedures were the issue. I am happy that they have engaged with me and repaid the over charge. I have to thank them for that
The three guys who moved my household goods were excellent and worked extremely hard to get the move done. They were great
So please make sure you have a detailed quote and get every potential surcharge in writing, because despite claims of 'no hidden charges', there actually are several. I would ask No Limuts to be completely clear in their charges from the outset, and then the customer knows what to expect, and not to deduct charges without the customers knowledge. I still don't know how they were able to do this. I received no explanation. It cannot be legal.
No Limits, please send a detailed invoice to your customers after the move and simply provide a payment portal, like any other normal business. This is not the Wild West. Thank you.
Even though they were a bit late, they kept me updated the whole time and were very professional. No complaints at all. Adeson and Sam went above and beyond for us. I’d definitely book with them again and highly recommend them to others
BEWARE - WORST EXPERIENCE OF MY LIFE!
If I could give a negative star review I would. They claim on their website "Never use subcontractors" - This is a lie. Their whole business model is built on lies and deception. Underestimate the time and underquote $ to look good value and then sting you with a big bill at the end and hold your belongings to ransom because they won't unload until you have paid. I was quoted $1,000 and got a bill for $3,700!! Damaged items, not strapped in or wrapped in the truck, non professional in all aspects, truck didn't even show up at first and they couldn't contact the driver and had to get another truck 4 hours later. Took 3 days to eventually get all my gear.
Do yourself a favour and STAY AWAY -STAY AWAY - STAY AWAY!!!!!
We were very pleased with the removalist the guys who moved us were fantastic we would like to thank Sam and Marwan thank you
This removal company is a shoddy company run by thieves. When I realised I had overpaid them as my deposit was not accounted for in the final bill, they produced a fraudulent invoice for additional hours not worked. Also they are not organised (came over 2 hours late) and employ cheap labour. Avoid this company!!!
**BEWARE BEWARE BEWARE**
MINUS 20!!
WORST COMPANY EVER. ARRIVED LATE. WANTED MORE MONEY. DELAYED US OVER A DAY. BROKE GOODS. TRUCK KNOCKED OVER GATE POST. DID NOT SPEAK ENGLISH SO HOW CAN THEY READ LABELS ON BOXES?!! RUDE & ARROGANT.LEFT BOXES ALL OVER THE PLACE. DID NOT PUT IN ROOMS LABELLED.
BARRICADED DOORS WITH BOXES & FURNITURE SO WE COULD NOT GET INTO ROOMS. EMPLOYEE USED MY PHONE TO WRITE 5 STAR REVIEW WITHOUT MY APPROVAL!!!
ABSOLUTELY DISGUSTING !!😡
DO NOT USE THEM FOR YOUR OWN SAKE
This is, without exaggeration, the worst moving experience we have ever had. If you value your time, sanity, or belongings — do NOT choose this company.
The incompetence started at pick-up. They showed up one full day earlier than agreed, with no proper coordination and no regard for the confirmed schedule. We were forced into a last-minute scramble because of their mistake. That alone shows a complete lack of organisation and professionalism.
Delivery day was even more unacceptable. We were clearly told they would arrive before 11am. Instead, we were fed a chain of changing times and empty assurances:
11am → 2pm
2pm → 4pm
4pm → 6pm
Final arrival: 7:30pm
That is an 8.5-hour delay.
This wasn’t just “running late.” This was a full day held hostage by false promises and shifting excuses. There was no transparency, no proactive communication, and no accountability.
Every time we called, both the office and the driver repeated the same line: “We’ll get back to you.” They never did. We had to keep chasing them for updates. Calls were cut short. No follow-up. No responsibility taken.
And after arriving massively late and disrupting our entire day, the driver still had the audacity to ask for a tip. That level of entitlement, given the service provided, is astonishing.
Do not be misled by a slightly cheaper quote. The small amount you “save” is not worth the stress, wasted time, and complete lack of reliability.
This company is disorganised, and shows zero respect for customers’ schedules.
Avoid at all costs.
Negative 5 Stars.
I booked this atrocious company three weeks in advance \. I provided full details of my three-bedroom apartment, including 36 stairs, and was quoted. I paid a deposit and received multiple confirmations of the booking date and time.
The day before the move, I was contacted and told the time needed to change due to “logistics.” After pressing for a clear explanation, it became obvious the real issue was that they had overbooked and did not have the staff available. I had already arranged cleaners and key returns around the confirmed time. I had no choice but to agree, which resulted in additional costs to move other services.
On the day of the move, the team did not arrive at the agreed time. I was told they were “on the way.” They were not. They were hours away completing another job. One hour after they were meant to be there, it was clear the booking had effectively been abandoned. The move was pushed to the following day.
The team arrived late again the next morning. After approximately five hours of work, I was told the price had miraculously become nearly three times the quoted amount. There was no written explanation and no transparent breakdown. When I questioned it, the team leader called someone and spoke in a language I do not understand, without involving me in the discussion. I was left with no meaningful opportunity to dispute the amount and was effectively required to pay before they would leave.
To add to this, my television was damaged.
The company has denied responsibility or their actions, and still operates believing that this is a way to treat another person, it is despicable. I have received excuse after excuse and each one more unrealistic and untrue as the last.
The pattern here is deeply concerning: confirmed bookings changed at the last minute due to internal issues, failure to attend as agreed, misleading statements about arrival times, significant price escalation without written transparency, payment taken under pressure, and constant stream of lies.
I am not someone who complains lightly, and I understand how challenging service industries can be. However, this was not a minor inconvenience. It was a stressful, costly, and poorly managed experience that fell well below reasonable expectations.
I have attempted over the last 2 months to come to a reasonable conclusion with these cretins but they have not gotten anywhere. I have requested recordings of our conversations but they have conveniently been lost due to "system malfunctions".
Appalling.
Proceed with extreme caution - DO NOT USE THIS COMPANY.
I had a terrible experience with No Limits. Booked and paid deposit to pick up a single carton for transport to NSW. Didn't arrive on the pick up day. I rang and they told me then they weren't going to pick it up now on that day - but hadn't told me. Booked another time for the following morning. Of course the pick up didn't occur. Rang several times and they wouldn't take my call. A huge waste of my time. Worst experience of a service (no service).
If I could give 0 stars I would. Please do not use this company. I am going through the removalist governing body presently. This company left the entire contents of my move on the side of the road in the rain. The removalists left and only returned after being promised more money to do the job they had originally promised to do. They do not answer calls and their resolution process is a joke
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.