The staff at Northgate vehicle hire ,Crawley were very helpful from the moment I arrived .customer service staff member Paul Edward’s helped me with my van issues and kept me updated and was very org... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoColwood Lane, Haywards Heath, RH17 5UE Warninglid, West Sussex, GB
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Veja o que dizem as avaliações
Thankyou to Paul. E for his great customer service. He was very efficient with getting me a Van sorted. I was in and out within half hour 👌
A empresa respondeu
I was greeted warmly by the wonderful colleague Rita at: Northgate Vehicle Hire, Colwood Lane, Warninglid, RH17 5UE, who dealt with my service and provided me with a replacement vehicle. Which was ver... Ver mais
A empresa respondeu
Came with an engine problem and within the space of half hour left with a courtesy van. Service was brilliant would definitely recommend
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Escrito pela empresa
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informações de contato
Colwood Lane, Haywards Heath, RH17 5UE, Warninglid, West Sussex, Reino Unido
- 01293 522 225
4,9
Excelente
194 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Van service
Excellent customer service from the reception staff. Very happy overall.
7 de agosto de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Mark, thank you for your lovely review! 😊
We're delighted to hear that you received excellent customer service from our reception team and that you were very happy with your experience overall. 🌟
We'll be sure to pass on your kind words to the team, who will be thrilled to hear your feedback. Thank you for taking the time to share your experience with us. 🙌
We really appreciate your support and look forward to welcoming you back again soon! 🚗
Take care,
Emma
Resposta da Northgate Vehicle Hire - Crawley
Hi Jordan, thank you for your review!
We're delighted to hear you received great service. We really appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Take care,
Imogen
Thank you Phil & Rita for all your help…
Thank you Phil & Rita for all your help and for the great customer service!
3 de julho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi there, thank you for your lovely review!
We're delighted to hear that Phil and Rita provided such great customer service and were able to help you. We'll be sure to pass your kind words on to them – they'll really appreciate your feedback.
Thank you for choosing Northgate. We look forward to welcoming you back again soon!
Take care,
Imogen
Extremely helpful and very informative
Extremely helpful and very informative. 100% recommend.
Crawley depot
Paul E.
6 de julho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Jack, thank you for your fantastic review!
We're delighted to hear that you found our Crawley team so helpful and informative. It's especially great to know that Paul E made such a positive impression – we'll be sure to pass your kind words on to him.
Thank you for your recommendation and for choosing Northgate. We really appreciate your feedback and look forward to welcoming you back again soon!
Take care,
Imogen
Very friendly
Very friendly
Kept me upto date with whats happening regarding how long it would take and if there was any issues with the van hired
3 de julho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Jason, thank you for your great review!
We're delighted to hear that you found our team friendly and that they kept you updated throughout the process. Clear communication is really important to us, so it's fantastic to know you were kept informed about the timescales and any issues with your hire vehicle.
We really appreciate your feedback and thank you for choosing Northgate. We look forward to helping you again in the future!
Take care,
Imogen
Staff and service were superb
Staff and service were superb! The team were incredibly helpful and offered me an area to work while I waited. Coffee and tea station meant I could help myself while I waited. Great experience all round.
3 de julho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Aaron, thank you for taking the time to leave such a wonderful review!
We're delighted to hear that you had such a positive experience with our team. It's great to know you found everyone so helpful and that the workspace, along with the tea and coffee facilities, made your wait more comfortable and productive.
Your kind words mean a great deal to us, and we're so pleased we could make your visit a great experience from start to finish. Thank you for choosing Northgate, and we look forward to welcoming you back again soon!
Take care,
Imogen
Paul E was very helpful and made the…
Paul E was very helpful and made the process so smooth
2 de julho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Saphron, thank you for your wonderful review!
We're delighted to hear that Paul E was so helpful and made the process smooth and straightforward for you. We'll be sure to pass on your kind feedback to him – he'll really appreciate it.
Thank you for choosing Northgate. We look forward to helping you again in the future!
Take care,
Imogen
Very organised and friendly
Very organised and friendly. Paul E kept me updated on when my vehicle was going to be ready and made sure that I had everything I needed refreshment wise as it’s been extremely hot during this heat wave. Very impressed. Thank you north gate
26 de junho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Georgia, thank you for your wonderful review!
We’re delighted to hear that you had such a positive experience with our team.
It’s great to know that Paul E kept you updated throughout your visit and made sure you had everything you needed while you waited, especially during the recent hot weather. Providing thoughtful, attentive service is something we take great pride in, and we’re pleased this made such a positive impression.
We’ll be sure to pass your kind feedback on to Paul and the team. Thank you for taking the time to share your experience, and we look forward to welcoming you again in the future!
Take care,
Imogen
Paul E
Paul E - was very helpful cheerful and offered great service.
Mark the manager was very knowledgeable and really knew his beans when it came to the vehicles.
25 de junho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Aaron, thank you for your fantastic review!
We’re delighted to hear that Paul E provided such helpful, cheerful service and made your visit a positive experience.
It’s also great to know that Mark’s knowledge and expertise stood out. We’re sure he’ll appreciate hearing that he really "knew his beans" when it came to the vehicles!
We’ll be sure to pass your kind feedback on to both Paul and Mark. Thank you for taking the time to share your experience, and we look forward to welcoming you again in the future.
Take care,
Imogen
Very friendly staff
Very friendly staff. Nice gentlemen on the desk
25 de junho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Rob, thank you for your lovely review!
We’re delighted to hear that you found our staff very friendly and that the gentleman on the front desk made such a positive impression.
We really appreciate you taking the time to share your feedback and look forward to welcoming you again in the future!
Take care,
Imogen
Great service
Great service, Paul E managed to fit me in,even though I wasn't booked in. Keep up the good work 👏
Mark.
24 de junho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Mark, thank you for your great review!
We’re delighted to hear that Paul E was able to fit you in at short notice, even without a booking, and that you received such a positive service experience.
We’ll be sure to pass on your kind feedback to Paul and the team. It’s always great to hear when our staff go the extra mile to help.
Thanks again for taking the time to share your experience — we really appreciate it! 👏
Take care,
Imogen
Friendly and helpful staff.
Friendly and helpful staff.
Vehicle was taken to the workshop immediately on arrival.
Nice Complimentry Coffee.
18 de junho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Keith, thank you for your lovely review!
We’re delighted to hear that you found our staff friendly and helpful, and that your vehicle was taken straight into the workshop on arrival.
It’s also great to know you enjoyed the complimentary coffee while you waited!
We really appreciate you taking the time to share your experience and look forward to welcoming you again in the future.
Take care,
Imogen
Seen at 8 on a walk in
Seen at 8 on a walk in
Van went straight in
Reception friendly and efficient
18 de junho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Charlie, thank you for your great review!
We're delighted to hear that you were able to be seen promptly as a walk-in customer and that your van went straight into the workshop.
It's also wonderful to know that you found our reception team friendly and efficient. Providing a smooth and hassle-free experience is exactly what we aim for.
Thank you for taking the time to share your feedback, and we look forward to assisting you again in the future!
Take care,
Imogen
Smooth and efficient service
Smooth and efficient service. Darren was friendly and patient, answered all my questions effectively.
15 de junho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi there, thank you for your fantastic review!
We're delighted to hear that you received smooth and efficient service. It's great to know that Darren was friendly, patient, and took the time to answer all of your questions effectively.
We'll be sure to pass on your kind feedback to Darren. Thank you for taking the time to share your experience, and we look forward to assisting you again in the future!
Take care,
Imogen
Helpful and knowledgeable staff
Helpful and knowledgeable staff, got us in within half hour even though we weren't expected!
10 de junho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Darren, thank you for your great review!
We're delighted to hear that our helpful and knowledgeable team were able to accommodate you at short notice and get you seen within half an hour, even though you weren't expected. Providing flexible and efficient service is something we strive for, so it's wonderful to know we could help.
We appreciate your feedback and look forward to assisting you again in the future!
Take care,
Imogen
Paul & Anwaar
Paul & Anwaar, was great. When I arrived vehicle was waiting for me freshly cleaned and ready to go! Polite and efficient what else can you ask for!
9 de junho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Robert,
Thank you for taking the time to share your experience.
We’re delighted to hear that Paul and Anwaar made everything smooth and welcoming for you, and that your vehicle was ready and freshly cleaned. A fats and efficient service is what we always aim to provide.
Your kind words mean a lot, and we’ll make sure they’re passed on to the team.
Thank again,
Emily
Darren arrived 10 minutes early and…
Darren arrived 10 minutes early and kept me up to date on his journey. Communication was 10 out of 10
5 de junho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Alfie, thank you for your fantastic review!
We're delighted to hear that Darren provided such excellent communication and kept you fully updated throughout. Your kind words about his 10/10 service are greatly appreciated, and we’ll be sure to pass your feedback on to Darren and the wider team. 🌟👏
Thank you for taking the time to share your feedback with us!
Take care,
Emma
3rd visit here and all been great
3rd visit here and all been great. Paul E gave great customer service and was a pleasure. Also good coffee too
2 de junho de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Gareth, thank you for your fantastic review!
We're delighted to hear that your third visit was just as positive as the previous ones. It's great to know that Paul E provided excellent customer service and made your experience such a pleasant one. We're also pleased that the coffee hit the mark too!
We really appreciate your continued support and look forward to welcoming you back again soon.
Take care,
Imogen
Paul Butler delivered my rental car and…
Paul Butler delivered my rental car and was professional, polite and provided the information I needed. The speed with which my car arrived was brilliant, seamless service from Northgate Crawley.
28 de maio de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Tash, thank you for your wonderful feedback!
We’re delighted to hear that Paul Butler provided such a professional and polite service and made sure you had all the information you needed. It’s also great to know the delivery was quick and seamless from our Northgate Crawley team.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Take care,
Imogen
I arrived for the service 2 hours early…
I arrived for the service 2 hours early and they saw me straight away. The van was ready extremely quickly. Couldn’t fault it
22 de maio de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Crawley
Hi Kane, thank you for your great feedback!
We’re really pleased to hear that our friendly and helpful team did everything possible to get you back on the road without delay. Providing efficient service and support is always our priority, so it’s wonderful to know we delivered a positive experience.
We truly appreciate your review!
Take care,
Imogen
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