Excellent group of people and staff done me an absolute favour staying open just an extra 2 minutes for me to get everything out of hire van into my own, even helping with an extra bit of hands... Ver mais
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Localização
Trocar localizaçãoAnchor Hope Business Park, 102 Beddington Lane, CR0 4YX Croydon, England, GB
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Veja o que dizem as avaliações
Northgate Croydon are a great branch and the individuals go above and beyond to help cater to our needs. Across our 300 vehicles with Northgate, Croydon manage the majority and we are happy to be work... Ver mais
A empresa respondeu
I work in partnership with northgate as a trade fitting windscreens. Today I completed a job at Croydon to discover I had a flat tire that wouldn't hold air on my van. Hafsa was able to organise a... Ver mais
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This is our second van contract we have taken with Northgate for long term hire. This last couple of days i have dealing with Kev at the Croydon Depot regarding collection arrangements and he has bee... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Escrito pela empresa
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informações de contato
Anchor Hope Business Park, 102 Beddington Lane, CR0 4YX, Croydon, England, Reino Unido
- 0208 686 8088
4,9
Excelente
200 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
i have always used Croydon branch when…
i have always used Croydon branch when my hired vehicle needs work or to be checked, in the past the branch has been super busy and the waiting time wasnt great but the staff are super. but in the past year or so this branch is one of the best you can use, you are seen usually within 5 mins, the staff are polite and helpful, if you are waiting for vehicle then refreshment drink is available , and regular updates are given, Kevin in the rear office is excellent and has always been at the branch as long as i can remember, Alika is very good and very professional with all staff and visitors. it is a pleasure to go to a branch and be valued. keep up the good work Kevin and Alika.
28 de fevereiro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Thank you for taking the time to share your experience with our Croydon branch.
It’s fantastic to hear that you've noticed such an improvement and that the service has become even more efficient over the past year.
We’re especially pleased that Kevin and Alika have made such a positive impact—they’ll be delighted to hear your kind words! Providing a welcoming and professional experience is something we take great pride in, and it’s wonderful to know that you feel valued when visiting us.
We truly appreciate your support and look forward to continuing to provide you with great service.
Thank you for choosing Northgate.
Take Care,
Beth
I am disappointed
I am disappointed, but also pleased. For 10 years I rented vans from you, and at the end of the year I had had enough of the price increases, constant additional restrictions and changes in the rental.
Today you are writing about the price increases resulting from electric cars and you are charging these costs to users who do not use these electric vans and have rented a car for several years?
The costs of parts have increased, but on the other hand you charge these costs to customers, so it does not really have an effect on you.
Maybe it would be worth it to give your customers something more than price increases and restrictions? Being your customer for 10 years has some experience and examples that I can give.
In my opinion, instead of constantly charging your customers, maybe you could make some changes in the company that will allow you to save costs and you will be able to reduce the cost of rental?
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Thank you for sharing your honest feedback.
We truly appreciate your loyalty over the past 10 years and understand your concerns regarding pricing and policy changes.
The industry has faced increasing costs, and while we do our best to absorb some of these, certain factors—such as rising parts costs and investments in sustainability—have had an impact.
That said, we always strive to provide value to our customers, and your feedback is invaluable in helping us improve and i will be sure to pass on your comments to higher management.
Thank you for choosing Northgate.
Take Care,
Beth
Van not locking ,technician sorted…
Van not locking ,technician sorted problem straight away,receptionist at front desk very polite and helpful
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Thank you for sharing your 5* experience with us Derek!
We're glad to hear that our technician was able to resolve the issue with your van promptly and that you received polite and helpful service from our receptionist.
We look forward to welcoming you back in the future.
Take Care,
Beth
Very fast customer service got my van…
Very fast customer service got my van fixed ASAP very good quality team of people especially hafsa very kind lady and answered some of my questions and queries
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Thank you for your wonderful feedback, George!
We're thrilled to hear that you received fast service and that your van was fixed promptly.
It's great to know that Hafsa provided excellent support—I'll be sure to pass along your kind words to her.
Thank you for choosing Northgate.
Take Care,
Beth
Visited here for a van service
Visited here for a van service. Staff were very pleasant and efficient.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Thank you for your feedback, Gemini!
We're so glad to hear that your visit for a service was met with pleasant and efficient service from our team.
We appreciate your support and look forward to helping you again in the future!
Thank you for choosing Northgate 😊
Take Care,
Beth
Friendly and helpfull staff.
Friendly and helpfull staff, profesional engineers. Had my van for service and diagnostic for minor issue. Painless experience.
23 de janeiro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Thank you for your kind feedback Eric!
We're so glad to hear you found our staff friendly, helpful, and professional.
It's great to know your van's service and diagnostics were handled smoothly, making it a painless experience for you.
We're always here to help—don’t hesitate to reach out if you need us again.
Thank you for choosing Northgate.
Take Care,
Beth
Alika and Jake from north gate croydon…
Alika and Jake from north gate croydon have been so very helpful, as all the staff have been, excellent service 10/10 would highly recommend this particular north gate 👍
21 de novembro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Thank you so much for your amazing feedback, Greg!
We're delighted to hear that Alika, Jake, and the rest of the team at our Croydon branch provided such excellent service.
Your recommendation means a lot to us, and we’re thrilled to have earned a 10/10 from you!
We look forward to welcoming you back again in the future. 👍😊
Take Care,
Beth Kell
I dealt with Hafsa and Andre at Croydon…
I dealt with Hafsa and Andre at Croydon branch, and they were very kind and effective so sort out what I came for. I would recommend them for customer service. Thanks guys
13 de novembro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Thank you for your feedback, Istvan!
It’s great to hear that Hafsa and Andre at the Croydon branch provided such kind and effective service!
Its wonderful to hear the team went out of their way to ensure your needs were met smoothly.
I am sure they will be over the moon to see your review.
We really appreciate you taking the time to leave such lovely comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Excellent
Excellent, efficient and friendly service from the front team ( Hafsa and Kevin ) at the Croydon Beddington Lane workshop
12 de novembro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Thank you so much for your wonderful review!
We're delighted to hear that Hafsa and Kevin provided you with excellent, efficient, and friendly service at our Croydon Branch and this is reflected in your feedback.
We really appreciate you taking the time to leave your comments and i am sure the Hafsa, Kevin and the team will be thrilled to see them.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Rear brake light needed to be replaced
Rear brake light needed to be replaced. I came to the Beddington location without booking and work was completed while I waited (within 1hr). Friendly, knowledgeable staff
12 de novembro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Thank you so much for your kind words, Kevin!
We're really happy to hear that you had such a positive experience at our Northgate branch in Croydon.
Our team strive to provide exceptional service to all our customers, and your feedback truly validates our efforts, i am sure they will be over the moon to see your review.
We look forward to welcoming you back soon!
Take care,
Beth Kell
Excellent group of people and staff…
Excellent group of people and staff done me an absolute favour staying open just an extra 2 minutes for me to get everything out of hire van into my own, even helping with an extra bit of hands.
Would recommend anyone to go to this hire place whilst getting their own van serviced and fixed in the mean time.
Can’t say much more as lost of words, excellent people and work.
Kind regards,
Reece Weekes
8 de novembro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Hi Reece,
Thank you so much for your fantastic review! We’re thrilled to hear that our team was able to lend a helping hand and make your experience with us a positive one. Going the extra mile for our customers is what we’re all about, so it’s wonderful to know that we could make a difference by staying open a bit longer to help you out. Your recommendation means the world to us, and we’re so grateful for your support.
We look forward to assisting you again whenever you need us. Thanks again for sharing your experience!
Take care,
Imogen
Very polite and kind staff
Very polite and kind staff.
Van was fixed quickly and returned to me.
25 de outubro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Thank you for your wonderful review, Anthony! It is fantastic to see you had such a positive experience at our Croydon branch. I am certain that our Croydon team will be elated with your feedback!
Thank you for choosing Northgate.
Take Care,
Emma
Helpful staff went out of there way to…
Helpful staff went out of there way to find me a van as quick as possible
21 de outubro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
This is pleasing to hear, thank you for your feedback Jack. The Team at Croydon will be thrilled to hear that you found their services to be 5*.
Take care,
Laura
Had a problem with my vehicle and…
Had a problem with my vehicle and although late in the day the staff at Croydon got me sorted out and back on the road. Many thanks guys.
17 de outubro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Hi Paul, I wanted to thank you for the wonderful feedback you provided about your recent customer experience with our Croydon branch! It's truly rewarding to know that your encounter with Northgate has been a positive and satisfying one and you were back on the road quickly! Your choice to trust Northgate as your preferred vehicle provider means a lot to us, and we are committed to delivering 5* services to you consistently. Our team is excited to work with you for many more years to come, and we assure you that your satisfaction will remain our top priority. we really appreciate your feedback.
Take Care,
Emma.
Hafsa Really good communication skills…
Hafsa Really good communication skills always comes to tell you feedback about your vehicle and always up to speed really good people in Northgate Croydon highly recommended
16 de outubro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
What a lovely review, thank you.
It's wonderful to hear about the exceptional service you've received from Hafsa John at Northgate in Croydon.
Good communication and willingness to go the extra mile significantly contributes to customer satisfaction and its fantastic to see this was provided during your visit.
We really appreciate you taking the time to leave your wonderful feedback.
Thank you for choosing Northgate.
Take care,
Beth Kell
Always friendly and helpful
Always friendly and helpful. Couldn't pick a better company for fleet maintenance.
Honourable mentions this time round...
Hafsa and Andre
20 de setembro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
It's great to hear that you have been provided with a fantastic service at Northgate in Croydon!
Its wonderful to hear that their friendly and Helpful service made your visit a pleasant experience.
We look forward to working with you long into the future.
Thank you for choosing Northgate.
Kind Regards
Adele Bates
They were always helpful and correct!
5 de setembro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Hello Amarildo, thank you so much for your 5 star review!
We are so pleased to hear the staff at Croydon were able to provide amazing customer service, which is what we take pride in the most here at Northgate.
The team will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take Care,
Beth Kell
Andrea was one of the best guys in…
Andrea was one of the best guys in there. He sort me out in no time. Great work to the team of northgate vehicle hire in croydon. Great job guys, keep up the good work👍🏿
5 de setembro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Hey Anthony, thank you for your feedback!
It sounds like you had a really positive experience at our Croydon branch which is fantastic to hear.
This is exactly the kind of service that Northgate Strive to deliver and I am sure Andrea and the team will be thrilled to see your comments.
Thank you for choosing Northgate.
Take care,
Beth Kell
From the the friendly welcome and…
From the the friendly welcome and service at reception, through to management, You are taken care of with professionalism.
The whole team at Northgate Croydon is a pleasure to deal with🙌🏻
4 de setembro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Hi Dustin, thank you so much for your 5 star review!
We are so pleased to hear that you were welcomed into our Croydon branch with a warm and friendly welcome from our amazing team on the hire desk. We always take pride in delivery the best customer service possible and its amazing to hear that this was delivered.
The team at Croydon will be so thrilled to hear about your positive experience. We look forward to working with you long into the future.
Take care,
Imogen
Great service friendly staff
Great service friendly staff, kevin and hafsa very helpful.
6 de agosto de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Croydon
Thank you for your wonderful review.
It's fantastic to hear that you received great service from Kevin and Hafsa at the Croydon branch and you have experienced the hard work and dedication of the staff.
We aim to provide a 5* service to our customers and its lovely to see this has been demonstrated during your visit.
If there is anything else I can help with, please feel free to reach out and we would be happy to help.
Take Care,
Beth Kell
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